Director, FP&A- Capital One Shopping
Mclean, VA · On-site +1
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC)
Mclean, VA · On-site +1
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC)
Mclean, VA · On-site +1
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC)
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC)
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC)
... services. Capital One Product Framework In this role, you'll be expected to demonstrate proficiency ... Human Centered - Obsesses about internal and external customer needs to reimagine and innovate ...
... services. Capital One Product Framework In this role, you'll be expected to demonstrate proficiency ... Human Centered - Obsesses about internal and external customer needs to reimagine and innovate ...
Mclean, VA · On-site
$206 - $235.10/hr
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC). #J-18808-Ljbffr
New
Mclean, VA · On-site
$206 - $235.10/hr
... One customers. It's a direct expression of the strategy Richard Fairbank lays out in his ... Service Corp. (COPSSC). #J-18808-Ljbffr
New
$127K - $168K/yr
... services. Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer ...
$127K - $168K/yr
... services. Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer ...
Experience advising technology or financial services companies on marketing, regulatory, or product development matters * Ability to build collegial and effective relationships with attorneys ...
Experience advising technology or financial services companies on marketing, regulatory, or product development matters * Ability to build collegial and effective relationships with attorneys ...
Mclean, VA · On-site +1
Experience advising technology or financial services companies on marketing, regulatory, or product development matters * Ability to build collegial and effective relationships with attorneys ...
Mclean, VA · On-site +1
Experience advising technology or financial services companies on marketing, regulatory, or product development matters * Ability to build collegial and effective relationships with attorneys ...
We're seeking someone who is obsessed with usability, customer empathy, and funnel optimization. A ... service design; in collaboration with cross-functional partners, inform the use of appropriate ...
We're seeking someone who is obsessed with usability, customer empathy, and funnel optimization. A ... service design; in collaboration with cross-functional partners, inform the use of appropriate ...
Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel Capital One Travel (COT ... Raise the Bar on Servicing Customer Experience (CX): Drive a relentless operational focus on ...
Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel Capital One Travel (COT ... Raise the Bar on Servicing Customer Experience (CX): Drive a relentless operational focus on ...
Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel Capital One Travel (COT ... Raise the Bar on Servicing Customer Experience (CX): Drive a relentless operational focus on ...
Sr. Director, Head of Servicing Strategy & Operations, Capital One Travel Capital One Travel (COT ... Raise the Bar on Servicing Customer Experience (CX): Drive a relentless operational focus on ...
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate ... Service Corp. (COPSSC)
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate ... Service Corp. (COPSSC)
We're seeking someone who is obsessed with usability, customer empathy, and funnel optimization. A ... service design; in collaboration with cross-functional partners, inform the use of appropriate ...
We're seeking someone who is obsessed with usability, customer empathy, and funnel optimization. A ... service design; in collaboration with cross-functional partners, inform the use of appropriate ...
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate ... Service Corp. (COPSSC)
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate ... Service Corp. (COPSSC)
$17.50/hr
Medical
Dental
Vision
Retirement
PTO
While we're not actively hiring for a Tier 1 Customer Service Analyst at this moment, we're always excited to connect with talented IT Specialists. If you're interested in being part of our journey ...
$17.50/hr
Medical
Dental
Vision
Retirement
PTO
While we're not actively hiring for a Tier 1 Customer Service Analyst at this moment, we're always excited to connect with talented IT Specialists. If you're interested in being part of our journey ...
Customer Proximity & Market Insight: Stay deep in the field with SMB owners, corporate travel ... Service Corp. (COPSSC)
Customer Proximity & Market Insight: Stay deep in the field with SMB owners, corporate travel ... Service Corp. (COPSSC)
Join the engine room of Capital One's customer experience. We are seeking strategic, technically ... Drive the self-service strategy for our enterprise communication platform, enabling lines of ...
Join the engine room of Capital One's customer experience. We are seeking strategic, technically ... Drive the self-service strategy for our enterprise communication platform, enabling lines of ...
Join the engine room of Capital One's customer experience. We are seeking strategic, technically ... Drive the self-service strategy for our enterprise communication platform, enabling lines of ...
Join the engine room of Capital One's customer experience. We are seeking strategic, technically ... Drive the self-service strategy for our enterprise communication platform, enabling lines of ...
Mclean, VA · On-site
$229.70 - $262.10/hr
Raise the Bar on Servicing Customer Experience (CX): Hunt down and eliminate friction across the ... Capital One promotes a drug‑free workplace. If you require accommodation, contact ...
New
Mclean, VA · On-site
$229.70 - $262.10/hr
Raise the Bar on Servicing Customer Experience (CX): Hunt down and eliminate friction across the ... Capital One promotes a drug‑free workplace. If you require accommodation, contact ...
New
Build targeted insights to inform the design and development of new customer experiences, as well ... Master's Degree * 2+ years of experience in financial services * 1+ year of experience in ...
Build targeted insights to inform the design and development of new customer experiences, as well ... Master's Degree * 2+ years of experience in financial services * 1+ year of experience in ...
Build targeted insights to inform the design and development of new customer experiences, as well ... Master's Degree * 2+ years of experience in financial services * 1+ year of experience in ...
Build targeted insights to inform the design and development of new customer experiences, as well ... Master's Degree * 2+ years of experience in financial services * 1+ year of experience in ...
$10.25 - $11.87
2% of jobs
$11.87 - $13.48
4% of jobs
$13.48 - $15.10
11% of jobs
$15.99 is the 25th percentile. Wages below this are outliers.
$15.10 - $16.71
15% of jobs
The median wage is $18.20 / hr.
$16.71 - $18.32
20% of jobs
$18.32 - $19.94
15% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.94 - $21.55
13% of jobs
$21.55 - $23.17
7% of jobs
$23.17 - $24.78
6% of jobs
$24.78 - $26.40
4% of jobs
$26.40 - $28.01
3% of jobs
$10
$19
$28
A Capital One Customer Service job involves assisting customers with their banking needs, such as account inquiries, transactions, and resolving issues. Representatives provide support through phone, chat, or email, ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One's products and policies. Training is provided to equip employees with the necessary skills to help customers effectively.
To excel as a Capital One Customer Service representative, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure data handling tools, and call center technology is often required. Outstanding candidates demonstrate patience, empathy, and a positive attitude when assisting customers. These skills and qualities are essential for delivering efficient service, resolving issues effectively, and fostering customer satisfaction.
A typical day as a Capital One Customer Service representative involves assisting customers over the phone, via chat, or email with their banking inquiries, account issues, or troubleshooting problems. You may help resolve billing concerns, provide information about products and services, and escalate complex situations to specialized team members when needed. The work environment is fast-paced and team-oriented, with ongoing training and support to ensure you stay updated on procedures and policies. This role offers opportunities to build customer service skills and can lead to advancement within Capital One's customer support or other departments.

Full-time
Posted 15 days ago
7.7
Based on 146 frontline employees who took The Breakroom Quiz
93rd of 171 rated banks
About Capital One Shopping
Capital One Shopping is a free tool (browser extension, app, and site) that helps millions of consumers automatically find better prices, coupons, and rewards as they shop online, whether or not they're Capital One customers. It's a direct expression of the strategy Richard Fairbank lays out in his shareholder letters: building an enduring, technology-first franchise that earns a place in customers' everyday lives and draws them into the broader Capital One ecosystem. Since its start as Wikibuy, Shopping has grown into one of Capital One's most engaging consumer products, turning everyday purchases into a durable, high-frequency relationship with the brand. As a digital-first business scaling fast inside a company that operates like a technology company, Shopping offers the pace and ownership of a startup with the resources and reach of a national franchise.
The Role
We're looking for a Director of FP&A to serve as the financial anchor of this fast-scaling business. You'll own the full planning stack (Long Term Financial Plan, Annual Budget, and Monthly Outlook) and translate Shopping's strategy into the forecasts, capital-allocation framing, and investment cases that decide where the business puts its next dollar. This is a high-influence seat: you'll partner directly with the division's founders, who continue to drive the business, as well as senior finance leaders, holding the relationships needed to unlock resources and drive alignment across corporate planning, controllership, and broader finance. Just as important, you'll lead and grow a small, embedded finance team built for leverage, automating the recurring work so the group spends its time on high judgment, strategic work. It's a rare chance to shape both the financial trajectory and the operating model of a business at an inflection point, with real ownership over how capital is deployed and how the function scales.
General Responsibilities
Partner with business leadership to assess the financial implications of strategic growth initiatives
Develop and present insightful financial and business performance reporting for senior leadership audiences
Champion cost optimization initiatives with cross-functional teams
Anticipate and resolve complex financial challenges
Drive short and long-term forecast planning routines
Lead, mentor and grow a high-performing team
Basic Qualifications:
Bachelor's Degree in Finance or other quantitative discipline, or military experience
At least 7 years of experience in Finance, Business Analytics, Accounting, Strategy Consulting, or a combination
At least 4 years' experience managing a Financial Planning & Analysis (FP&A) function
At least 3 years of people management experience
Preferred Qualifications:
Master's Degree in Business Administration (MBA) or Finance
Chartered Financial Analyst (CFA) license or Certified Public Accountant (CPA) license
8+ years' experience in Financial Planning & Analysis (FP&A)
5+ years' experience managing a Financial Planning & Analysis (FP&A) function
4+ years of people management experience including both direct & indirect reports
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $206,000 - $235,100 for Director, Financial ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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