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Capability Development Manager Jobs in Westminster, MD

Evapco

IT Service Desk Manager

Taneytown, MD

$100K - $150K/yr

... capabilities, ITIL-aligned incident, problem, and change practices, asset and endpoint management ... Team Development * Lead, schedule, coach, and mentor a team of service desk technicians and support ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

... capabilities, ITIL-aligned incident, problem, and change practices, asset and endpoint management ... Service Desk Leadership & Team Development * Lead, schedule, coach, and mentor a team of service ...

WITS, LLC

Cloud Opportunity Manager

Ellicott City, MD · On-site +1

Candidate must possess Business Development and Management experience within the field of ... Create and perform company capabilities briefings to prospective clients. * Facilitate meetings ...

WITS, LLC

Cloud Opportunity Manager

Ellicott City, MD · On-site

Candidate must possess Business Development and Management experience within the field of ... Create and perform company capabilities briefings to prospective clients. * Facilitate meetings ...

Burger King

Assistant Manager

Owings Mills, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Owings Mills, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Owings Mills, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK ® brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Carrols Corporation

Assistant Manager

Baltimore, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Westminster, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Westminster, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK ® brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Baltimore, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK ® brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Westminster, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

Burger King

Assistant Manager

Westminster, MD · On-site

... skills and grow capabilities * Lead strong operations by maintaining BK ® brand standards ... Flexible schedules * Leadership development programs * Opportunities for growth within the ...

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All JobsCapability Development JobsCapability Development Manager JobsCapability Development Manager Jobs in Westminster, MD

Capability Development Manager information

See Westminster, MD salary details

$31.7K

$74.4K

$127.8K

How much do capability development manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for capability development manager in Westminster, MD is $74,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $87,000.00 per year, depending on experience, location, and employer.

What is the role of a capability development manager?

A capability development manager is responsible for assessing organizational skills and competencies, designing training programs, and implementing strategies to enhance employee performance and business capabilities. They often work with cross-functional teams, utilize learning management systems, and may hold certifications in training or organizational development. Their goal is to ensure the organization has the necessary skills to meet strategic objectives.

What is the difference between Capability Development Manager vs Learning and Development Specialist?

AspectCapability Development ManagerLearning and Development Specialist
CredentialsOften requires a bachelor's degree in HR, Business, or related field; certifications like CPLP or ATD are commonTypically holds a degree in HR, Education, or related; certifications like CPLP or ATD are also common
Work EnvironmentStrategic focus on organizational capabilities, working with leadership to develop skills at a broad levelOperational focus on delivering training programs, workshops, and learning initiatives
Employer & Industry UsageUsed across corporate sectors to enhance workforce capabilitiesCommon in HR departments, training firms, and corporate learning teams

The Capability Development Manager focuses on strategic planning and organizational growth by developing workforce capabilities, while the Learning and Development Specialist concentrates on implementing specific training programs to improve employee skills. Both roles require similar credentials but differ in scope and focus.

What does a capability development manager do?

A Capability Development Manager is responsible for identifying, developing, and implementing programs that enhance the skills and competencies of an organization's workforce. They assess current capabilities, analyze business needs, and design training or development initiatives to close skill gaps. Their work ensures that employees are equipped to meet current and future business objectives, contributing to the organization's overall growth and competitiveness.

How does a capability development manager typically collaborate with other departments to drive organizational growth?

A Capability Development Manager works closely with leaders from various departments such as HR, operations, and business units to identify skill gaps and align development initiatives with organizational goals. They facilitate cross-functional workshops, coordinate training programs, and ensure that learning solutions are tailored to the specific needs of each team. This collaborative approach not only supports employee growth but also helps drive overall business performance by ensuring that the workforce is equipped with the necessary skills to meet strategic objectives.

What are the key skills and qualifications needed to thrive as a capability development manager?

To thrive as a Capability Development Manager, you need expertise in learning and development strategy, project management, and organizational change, typically supported by a degree in HR, business, or a related field. Familiarity with learning management systems (LMS), training needs analysis tools, and relevant certifications such as CIPD or ATD is highly valuable. Excellent communication, leadership, and stakeholder management skills help drive engagement and effective collaboration. These skills ensure that workforce capabilities align with organizational goals, fostering growth and competitive advantage.

What job categories do people searching Capability Development Manager jobs in Westminster, MD look for?

The top searched job categories for Capability Development Manager jobs in Westminster, MD are:

What cities near Westminster, MD are hiring for Capability Development Manager jobs?

Cities near Westminster, MD with the most Capability Development Manager job openings:

Capability Development Manager jobs near you

IT Service Desk Manager

Evapco

Taneytown, MD

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

EVAPCO rating

8.7

Company rating: 8.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

56th of 489 rated machine equipment manufacturers

Job description

IT Service Desk Manager
Job Overview:
The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a team of IT service desk technicians and support analysts. This role ensures high-quality, efficient support across a large, global enterprise by improving incident resolution, user satisfaction, service performance, and process maturity.
Reporting to the Global IT amp; Cyber Security Manager, this position owns service levels and performance metrics, Jira Service Management administration, knowledge and self-service capabilities, ITIL-aligned incident, problem, and change practices, asset and endpoint management processes, vendor performance, escalations, and operational reporting. This is a full-time, on-site position at Evapco's corporate headquarters in Taneytown, Maryland. Very infrequent travel may be required.
Key Responsibilities:
Service Desk Leadership amp; Team Development
  • Lead, schedule, coach, and mentor a team of service desk technicians and support analysts, fostering a customer-first, continuous-improvement culture
  • Own performance management activities, including goal-setting, regular one-on-one meetings, professional development planning, and constructive feedback
  • Manage staffing coverage and shift scheduling to provide consistent support availability across global time zones as needed
Service Delivery amp; Performance Management
  • Define, monitor, and continuously improve key performance indicators and service level agreements, including first-call resolution, ticket aging, and customer satisfaction
  • Analyze service trends, recurring issues, and root causes to improve resolution times and the overall end-user experience
  • Use operational data and customer feedback to prioritize service improvements and align support delivery with business goals
ITSM Platform, Knowledge amp; Self-Service
  • Serve as the business owner and administrator for IT Service Management system, including queue configuration, workflows, automation, and reporting dashboards
  • Maintain and enhance the knowledge base and end-user self-service capabilities to reduce avoidable tickets and empower users
  • Drive strategic initiatives to modernize service desk tools, processes, and support capabilities
Incident, Problem amp; Change Management
  • Manage incident, problem, and change management lifecycles in alignment with ITIL best practices
  • Coordinate escalations, major incident response, stakeholder communications, and post-incident reviews
  • Identify corrective actions and process improvements that drive lasting resolution and greater service maturity
Asset, Endpoint amp; Device Management
  • Oversee IT asset management (ITAM) and mobile device management (MDM) processes, ensuring accurate inventory, lifecycle tracking, and compliance
  • Partner with security and infrastructure teams to ensure endpoints are provisioned, patched, and managed to corporate standards
  • Support consistent processes for device deployment, replacement, transfer, recovery, and retirement
Vendor, Escalation amp; Stakeholder Management
  • Manage relationships with third-party vendors and service providers and hold them accountable to contractual service levels
  • Serve as the primary escalation point for complex, high-impact, or business-critical support issues
  • Communicate service status, initiatives, risks, and outcomes effectively to technical and non-technical stakeholders
Reporting amp; Communication
  • Produce clear, actionable performance and operational reports for IT leadership and business stakeholders
  • Present service trends, performance results, improvement plans, and recommendations in a concise and business-focused manner
Required Qualifications:
  • Bachelor's degree in Information Technology, a related technical or business discipline, or equivalent professional experience
  • Five or more years of experience in a Service Desk Manager or equivalent IT support leadership role
  • Demonstrated experience leading, coaching, and developing technical support teams in an enterprise environment
  • Strong working knowledge of ITIL service management practices
  • Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical audiences
  • Customer-focused, performance-driven approach with strong problem-solving, reporting, and stakeholder management skills
Preferred Qualifications:
No certifications are required for this role. Relevant industry certifications are considered a plus, including:
  • ITIL 4 Foundation or higher
  • HDI Support Center Manager or HDI Support Center Team Lead
  • CompTIA A+, Network+, or Security+
  • Microsoft 365, Modern Desktop, Endpoint Administrator, Azure, or Identity and Access certifications
  • PMP, CAPM, Agile, or Scrum credentials
Key Skills amp; Competencies:
  • Service Desk Operations amp; Team Leadership
  • ITIL Service Management
  • Incident, Problem amp; Change Management
  • ServiceNow, Freshservice, Jira Service Management, or other ITSM Platform Administration
  • Knowledge Management amp; End-User Self-Service
  • Microsoft 365 Administration amp; Support
  • Microsoft Entra ID, Microsoft Intune, Windows amp; Active Directory
  • Microsoft Power Automate amp; Power Apps
  • IT Asset Management (ITAM) amp; Mobile Device Management (MDM)
  • Service Level, KPI, CSAT amp; Operational Reporting
  • Vendor Management, Escalation Management amp; Stakeholder Communication
Evapco’s Summary of Pay amp; Benefits:
  • The salary range consists of base pay and most recent profit sharing bonus amounts
  • Medical, Vision, amp; Dental Insurance
  • Employee Stock Ownership Program – we are an employee-owned company
  • Profit Sharing Bonus – which is paid twice per year
  • (k)larity Plan - Voluntary Employee Retirement Savings Plan
  • Paid Holidays
  • Paid Vacation
  • Paid Maternity and Paternity Leave
  • Bereavement Pay
  • Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
  • Paid Sick Leave
  • Long Term Disability

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