Capability Development Manager Jobs in Puerto Rico

The Senior Product Manager I will own a product or one or more product features within a complex product. He/She will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/She will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/She will informally coach more junior PMs and interview and recruit new PM candidates.

• Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.
• Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.
• Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.
• Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.
• Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.
• Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.
• Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.
• Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.
• Interpret regulatory, policy, and market changes into actionable product insights.
• Act as the voice of the government customer within cross‑functional teams.
• Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.
• Demonstrate knowledge of PayFac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.
• Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.
• Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.
• Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.
• Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.
• Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.
• Generate new ideas by identifying trends and insights from product and operational data.
• Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.
• Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.
• Assist with coordinated launch planning and execution across customer‑facing teams.
• Deliver internal training to support operational readiness and rollout.
• Confidently address internal and customer questions related to product functionality, packaging, and roadmap.
• Help shape and champion the strategic direction and future vision for assigned feature areas.
• Use competitive analysis and market insights to inform product strategy and priorities.
• Contribute to product development plans, opportunity assessments, and business cases as needed.
• Consider high‑level technical approaches when prioritizing functionality and tradeoffs.
• Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

• Understand company technology stack at a high level for the broader product.
• Utilize or extend the company's platform and underlying technologies to create new product features.
• Speak knowledgeably with tech and data counterparts about development approaches in consideration.
• Learn about new technologies to support new product development efforts.
• Be comfortable analyzing data using existing software packages (e.g. Excel).

• Personal Capability Practices
  • Take ownership of own development and career.
  • Initiate regular conversations with manager, coach or mentor regarding self‑development.
  • Understand what is required by the business to be successful and map development plan accordingly.
  • Learn from success and failures.
  • Look to build challenges into current assignments.
  • Utilize formal and informal networks effectively.
• Solves Problems and Analyzes Issues
  • Ask effective questions and collect facts from multiple sources to solve problems.
  • Identify and analyze problems and propose solutions.
  • Manage day‑to‑day issues and problems without intervention.
• Innovates
  • Develop new ideas to improve process or product and prepare implementation plans.
  • Integrate and build on new ideas from others.
  • Create new opportunities by applying different perspectives and challenging the status quo.
  • Be recognized as an innovative thinker.
• Interpersonal Skills
  • Communicate powerfully and prolifically.
  • Provide clear instructions and direction to others.
  • Actively listen and effectively question to understand another’s viewpoint.
  • Help others understand situations by communicating business context.
• Collaboration and Teamwork
  • Encourage cooperation between all members of the team.
  • Seek team members’ input and expertise; facilitate open and interactive discussion of matters affecting the team.
  • Help people resolve conflict.
  • Identify and remove barriers to team performance.
  • Identify ways for further collaboration across teams.
• Builds Relationships
  • Establish rapport with others on the team and across teams.
  • Work effectively with others to get work done.
  • Treat all individuals with respect.
  • Handle difficult situations, minimizing conflict.
• Inspires and Motivates Others to High Performance
  • Bring a high level of energy and enthusiasm to the group.
  • Support others when they go the extra mile.
  • Foster a supportive environment where appropriate coaching, training and development and other resources are provided to increase competence, morale and confidence.
  • Take time to understand individuals holistically.
• Develops Others
  • Share own specialist skills and knowledge with other members of the team.
  • Act as a buddy to new individuals on a team.
  • Look for opportunities to provide feedback to others.
• Focus On Results
  • Communicate expectations clearly.
  • Follow through on commitments to ensure they are successfully completed.
  • Promote a strong sense of urgency for reaching goals.
  • Build commitment in others for their individual and team objectives.
• Experience (US Only) and Education
  • Suggested Minimum Years of PM Experience: 6-8 years.
  • Requirements: Experience with Payments and Merchant Fees; Experience working in Agile product delivery environments.
  • Working knowledge of payments, merchant services, or fintech platforms.
  • Demonstrated ability to translate government customer and business needs into clear, actionable product requirements.
  • Proven analytical, problem‑solving, and communication skills with the ability to collaborate across technical and non‑technical teams.
  • Experience supporting government or public‑sector customers.
  • Experience working within a Payment Facilitator (PayFac) or merchant services model.
  • Familiarity with PCI compliance, fraud, risk, or chargeback workflows.
  • Experience with payment channels such as eCommerce, POS, IVR, or electronic check processing.
  • Bachelor’s or Master’s degree in a technical discipline such as Computer Science or Engineering (preferred but not required).
  • Excellent problem‑solving and analytical thinking with the ability to manage day‑to‑day issues independently.
  • Clear, effective communication and collaboration skills across teams and stakeholders.
  • Ability to innovate, experiment, and continuously improve processes and product outcomes.
  • Demonstrated focus on results, accountability, and delivering high‑quality outcomes.
  • Commitment to self‑development, openness to feedback, and supporting the growth of others through knowledge sharing and mentorship.

• U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply.
• This job is eligible for an annual incentive bonus.
• We are delighted to offer country specific benefits.
• We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. EEO Know Your Rights.