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Capa Columbus Jobs (NOW HIRING)

CAPA

Concessions Manager

Columbus, OH · On-site

$22.50 - $23.50/hr

The Organization The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization-it's a cornerstone of creativity, culture, and community in Central Ohio. At ...

CAPA

Concessions Manager

Columbus, OH · On-site

$22.50 - $23.50/hr

The Organization The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization--it's a cornerstone of creativity, culture, and community in Central Ohio. At ...

CAPA

Concessions Manager

Columbus, OH

$22.50 - $23.50/hr

The Organization The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organizationit's a cornerstone of creativity, culture, and community in Central Ohio. At ...

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How much do capa columbus jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for capa columbus in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $29.57 per hour, depending on experience, location, and employer.

What are Capa Columbus jobs?

Capa Columbus jobs refer to employment opportunities at the Columbus Association for the Performing Arts (CAPA) in Columbus, Ohio. CAPA is a non-profit organization that manages several performing arts venues in the city and offers positions in areas such as event management, marketing, ticketing, technical support, and administration. Working at CAPA involves supporting live theater, concerts, and community arts programs, making it a great place for those passionate about the performing arts. Employees often enjoy a creative, collaborative environment and the chance to contribute to Columbus's vibrant cultural scene.

What are some common challenges faced by educators at CAPA Columbus and how can they be addressed?

Educators at CAPA Columbus often work in a dynamic environment that emphasizes both academic and performing arts excellence. Balancing rigorous arts programming with core academic requirements can be challenging, especially when coordinating rehearsals, performances, and classroom instruction. Teachers frequently collaborate with colleagues across disciplines to support student growth, requiring strong communication and flexibility. Proactively engaging in cross-department planning and seeking mentorship from experienced staff can help educators navigate these challenges and foster a supportive learning environment.

What is the difference between Capa Columbus vs Capa Technician?

AspectCapa ColumbusCapa Technician
CertificationsTypically requires FAA Part 147 or Part 65 certificationsRequires FAA certifications, often including Airframe and Powerplant (A&P) licenses
Work EnvironmentAircraft maintenance facilities, repair stations, or hangarsAircraft maintenance, repair, and inspection settings
Industry UsageUsed in aviation maintenance companies, airlines, and repair stationsCommonly employed in similar aviation maintenance environments

The main difference between Capa Columbus and Capa Technician lies in their scope and certification requirements. Capa Columbus often refers to a broader role or certification in aviation maintenance, while Capa Technician specifically denotes a certified technician responsible for aircraft repairs and inspections. Both roles operate within similar environments and require FAA certifications, but Capa Columbus may involve more managerial or oversight responsibilities depending on context.

What are the key skills and qualifications needed to thrive as a CAPA (Corrective and Preventive Action) Specialist in Columbus, and why are they important?

To thrive as a CAPA Specialist, you need a strong background in quality assurance, root cause analysis, and regulatory compliance, often supported by a degree in life sciences or engineering. Familiarity with quality management systems (QMS), CAPA tracking software, and industry regulations such as ISO 13485 or FDA 21 CFR Part 820 is crucial. Attention to detail, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure that organizations identify, address, and prevent quality issues, maintaining regulatory compliance and product safety.
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Capa Columbus jobs near you
Infographic showing various Capa Columbus job openings in the United States as of June 2026, with employment types broken down into 39% Full Time, 26% Part Time, and 35% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $44,189 per year, or $21.2 per hour.
Assistant Director, Ticketing Operations & Systems

Assistant Director, Ticketing Operations & Systems

CAPA

Columbus, OH • On-site

Full-time

Posted 3 days ago

Job description

The Organization
The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization-it's a cornerstone of creativity, culture, and community in Central Ohio. At CAPA, we are committed to inspiring and transforming lives through the power of the performing arts. With a rich history and a dynamic vision for the future, we manage iconic theaters, host world-class performances, and foster a love of the arts in audiences of all ages.
The Opportunity
  • Are you both process and customer-focused?
  • Are you interested in elevating ticketing processes to be their very best in order to ensure an exceptional patron experience?
  • Are you organized, detail-oriented, and an efficient user of technology?
  • Have you migrated a system before from one technology platform to another?
  • Are you a great colleague who enjoys working with others within and across departments?
  • Do you enjoy the performing arts? Discounted or free tickets to selected shows are a fun perk!
  • This is a full-time role, primarily located in downtown Columbus.

Primary Function
The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures, and system architecture across CAPA.
This role serves as the operational backbone of the ticketing function, ensuring that workflows, policies, and systems are optimized for efficiency, accuracy, and an exceptional patron experience. The Assistant Director will work across all programming lines including Broadway, concerts, education, and rentals.
A key responsibility of this position is to support the planning and execution of CAPA's transition of Broadway ticketing operations from Ticketmaster to Tessitura. In partnership with the Director of Ticketing, this role will lead process design, system configuration, documentation, and training to ensure seamless and successful migration.
Success Milestones
First 90 Days
  • Assess current ticketing processes, systems, and workflows across CAPA
  • Build relationships with key internal stakeholders and ticketing staff
  • Identify immediate process improvement opportunities and implement quick wins
  • Support development of Tessitura transition workflows and documentation

6 Months
  • Implement standardized ticketing procedures and documentation
  • Play an active role in Tessitura configuration, testing, and training
  • Improve quality control processes for event builds and reporting
  • Establish consistent reporting tools and dashboards

12 Months
  • Demonstrate measurable improvements in operational efficiency and accuracy
  • Achieve full adoption of standardized ticketing processes
  • Support successful transition of Broadway ticketing to Tessitura
  • Ensure strong alignment between ticketing operations and organizational goals

Duties and Responsibilities
Ticketing Operations & Process Design
  • Design, document, and implement standardized ticketing workflows and procedures across all CAPA events
  • Evaluate current operations and identify opportunities to improve efficiency, accuracy, and service delivery
  • Develop and maintain comprehensive process documentation, SOPs, and operational playbooks
  • Ensure consistency in ticketing practices across departments and venues

Systems & Architecture (Tessitura-Focused)
  • Serve as a primary internal resource for Tessitura functionality and best practices
  • Configure and maintain system builds including events, pricing, scaling, holds, packages, and promotions
  • Establish quality control protocols for event builds, on-sales, and system outputs
  • Partner with IT and external vendors to support integrations, data integrity, and system optimization

Broadway Ticketing Transition (Ticketmaster ? Tessitura)
  • Support the Director of Ticketing in executing CAPA's Broadway ticketing transition strategy
  • Lead process mapping, workflow design, and documentation for the new system environment
  • Assist with system configuration, testing, and user acceptance processes
  • Coordinate staff training and ensure organizational readiness for transition
  • Identify risks and operational gaps and recommend solutions

Cross-Functional Collaboration
  • Partner with Marketing to ensure accurate setup and execution of campaigns, promotions, and offers
  • Collaborate with Development on ticketing needs related to donor benefits and access
  • Work with Finance to ensure proper reporting, reconciliation, and compliance
  • Support Guest Services and Box Office teams with tools, processes, and issue resolution

Training & Operational Support
  • Develop and deliver training materials and sessions for ticketing staff and internal stakeholders
  • Serve as an escalation point for complex ticketing and system issues
  • Promote adherence to established procedures and best practices

Reporting & Data Management
  • Develop and maintain standardized reporting tools and dashboards
  • Monitor ticketing performance, operational efficiency, and system usage
  • Analyze data to inform process improvements and support decision-making

Other Duties
  • This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance metrics that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Performance Metrics (KPIs)
Performance in this role will be evaluated based on the following:
  • Successful support of Broadway ticketing transition to Tessitura
  • Reduction in ticketing errors and rework
  • Efficiency and accuracy of event builds and on-sale execution
  • Adoption and adherence to standardized processes and procedures
  • Accuracy and timeliness of reporting and data management
  • Internal stakeholder satisfaction across departments

Knowledge, Skills and Abilities
  • Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience with Ticketmaster preferred
  • Demonstrated ability to design and implement operational processes and systems
  • Strong analytical skills and attention to detail
  • Excellent project management and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong written and verbal communication skills
  • Proficiency in standard office software applications

Credentials and Experience
  • Bachelor's degree in Arts Administration, Business, or related field required
  • Typically, 4-6 years of ticketing operations experience, preferably in performing arts or live entertainment, is needed to have sufficient experience and judgement to perform a role of this size and complexity.
  • Experience supporting system implementations or migrations strongly preferred
  • The annual base pay for this role is $65,000.

Special Requirements
  • Commitment to providing excellent customer service to internal and external stakeholders
  • Ability to work evenings, weekends, and holidays as required
  • Participation in on-sale and high-demand ticketing events
  • Successful completion of background check
  • Ability to lift up to 40 lbs. on occasion
  • Ability to work in multiple venue and office environments

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