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Canon Medical Systems Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer CT/MR/VL

$86K - $138K/yr

Prior Canon Medical Systems USA, Inc. Medical equipment experience required. * Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Prior Canon Medical Systems USA, Inc. Medical equipment experience required. * Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and ...

Canon Medical Systems

Dir Growth Market

Pittsburgh, PA · On-site

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits ...

Canon USA & Affiliates

Clin Apps Spec

Annapolis, MD

$80K/yr

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits ...

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How much do canon medical systems jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for canon medical systems in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Canon Medical Systems position, and why are they important?

To excel at Canon Medical Systems, candidates typically need a background in medical technology, biomedical engineering, sales, or healthcare equipment support, along with relevant industry experience. Familiarity with diagnostic imaging equipment, healthcare IT systems, and certifications such as CBET (Certified Biomedical Equipment Technician) or similar are often required. Strong interpersonal skills, customer focus, and the ability to communicate technical information clearly are highly valued. These competencies ensure effective support and promotion of Canon’s advanced medical solutions within complex healthcare environments.

What is a Canon Medical Systems job?

A Canon Medical Systems job typically involves working in the medical imaging and healthcare technology industry, specializing in diagnostic imaging equipment such as CT, MRI, ultrasound, and X-ray systems. Employees may work in roles related to sales, engineering, customer support, or research and development, helping to design, service, or market medical imaging solutions. These jobs often require technical expertise, healthcare industry knowledge, and a focus on improving patient outcomes through advanced imaging technologies.

What does a typical workday look like at Canon Medical Systems?

At Canon Medical Systems, your day may involve meeting with healthcare providers to demonstrate medical imaging products, providing technical support or training, and collaborating with internal teams such as sales, engineering, and customer service. You might spend time troubleshooting equipment issues onsite, preparing proposals, or staying updated on the latest product advancements. The role often combines fieldwork with remote or office-based tasks, requiring flexibility and strong organizational skills. This dynamic environment offers opportunities to learn continuously, develop cross-functional expertise, and make a meaningful impact on patient care through technology.

More about Canon Medical Systems jobs
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Canon Medical Systems jobs near you
Infographic showing various Canon Medical Systems job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $57,186 per year, or $27.5 per hour.

Remote Support Engineer CT/MR/VL

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Posted 12 days ago

Job description

Remote Support Engineer CT/MR/VL - req1695
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year / Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information: Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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