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Call Jobs in Delaware (NOW HIRING)

Zurich NA

Claims Call Centre Representative

Dover, DE · On-site

Claims Call Centre Representative 135927 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and ...

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How much do call jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Delaware?

The most popular types of Call jobs in Delaware are:

Call jobs near you
Infographic showing various Call job openings in Delaware as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.

Call Center Representative - Life Insurance & Annuities

Newark, DE

VIRTUAL CLARITY LIMITED
See more jobs at VIRTUAL CLARITY LIMITEDexternal

$15.75 - $19.50/hr

Full-time

Posted 15 days ago

Job description

Job Description:

DXC Technology helps global companies and public sector organizations run and modernize their mission-critical systems and operations. Through our expertise across applications, cloud, analytics, security, business process services, and insurance, we help our customers improve performance, reduce complexity, and deliver better experiences.

DXC's Insurance Services business combines technology, industry expertise, and proven best practices to transform and automate complex insurance processes while improving customer and operational outcomes.

About the Role

We are actively hiring Call Center Representatives to join our Annuities team at DXC.

In this role, you will provide high-quality service and support to customers, agents, and broker/dealer representatives regarding annuity products and policies. You will respond to inquiries by phone and email, research and resolve complex questions, process transactions, and navigate multiple systems to provide accurate and timely solutions.

The ideal candidate is customer-focused, detail-oriented, analytical, and comfortable working in a fast-paced environment. Strong listening and communication skills, intellectual curiosity, and a genuine commitment to helping customers are essential to success in this role.

Key Responsibilities
  • Respond to inquiries from customers, agents, and broker/dealer representatives via telephone and email, providing professional and timely support.
  • Research and resolve questions related to fixed and variable annuities, including policy provisions, application and contract discrepancies, processing delays, and status inquiries.
  • Educate Financial Services Representatives on annuity products, processes, market requirements, and contract provisions.
  • Process transactions accurately and efficiently while tracking requests through completion.
  • Build strong customer relationships through effective communication, active listening, empathy, and a solutions-oriented approach.
  • Navigate multiple systems and applications to research information and provide complete, accurate responses.
  • Follow established policies, procedures, and quality standards while maintaining a high level of professionalism.
  • Identify opportunities to improve the customer experience and contribute to team and business objectives.
  • Adapt to changing priorities, processes, and business needs while maintaining service quality and productivity.
Required Qualifications
  • High school diploma or equivalent.
  • 1-2 years of customer service experience.
  • Ability to obtain a FINRA Series 6 license within 90 days of hire, based on the applicable training plan.
  • Strong customer service skills and a demonstrated commitment to delivering an exceptional customer experience.
  • Excellent verbal and written communication skills.
  • Strong listening, analytical, and problem-solving abilities.
  • Effective time management and organizational skills.
  • Ability to multitask and work effectively in a fast-paced, team-oriented environment.
  • Ability to adapt to change and adjust priorities based on business needs.
  • Strong computer and keyboarding skills.
Preferred Qualifications
  • College coursework, professional certification, or relevant technical/trade training.
  • Experience in insurance, annuities, financial services, or a related industry.
  • Previous call center or contact center experience.
  • Familiarity with insurance or financial services products and related administrative processes.
  • Ability to quickly learn and develop knowledge of products, processes, and functions across areas such as administration, claims, underwriting, and marketing.
  • Strong mathematical, analytical, and problem-solving skills.
  • Demonstrated ability to take ownership of customer inquiries and follow through to resolution.
What Success Looks Like

Successful Senior Customer Service Representatives will:

  • Deliver accurate, timely, and empathetic solutions to customer and agent inquiries.
  • Build trust through clear communication and consistent follow-through.
  • Develop strong knowledge of annuity products, policies, and processes.
  • Balance quality, productivity, and customer experience in a high-volume environment.
  • Continuously learn and adapt as products, processes, and customer needs evolve.
Work Schedule
  • Monday-Friday, during business hours between 7:30 AM and 5:30 PM.
  • Flexibility is required regarding work shifts and overtime based on business needs.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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