ZipRecruiter

Log In

1

Call Jobs in Delaware (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsCall JobsCall Jobs in Delaware

Call information

See Delaware salary details

$10

$17

$25

How much do call jobs pay per hour?

As of May 29, 2026, the average hourly pay for call in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Delaware? The most popular types of Call jobs in Delaware are:
What are popular job titles related to Call jobs in Delaware? For Call jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call jobs in Delaware look for? The top searched job categories for Call jobs in Delaware are:
What cities in Delaware are hiring for Call jobs? Cities in Delaware with the most Call job openings:
Call jobs near you
Infographic showing various Call job openings in Delaware as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.
Digital Experience Representative (Call Center)

Digital Experience Representative (Call Center)

Dover Federal Credit Union

Dover, DE • On-site

$12.75 - $16/hr

Full-time

Posted 6 days ago

Job description

General Summary
The primary function of this position is to help create and support a state-of-the-art out-of-the-branch experience by performing a wide variety of member service transactions including initiating referrals for loans and new accounts. The ideal candidate will have an extensive general knowledge of credit union products and procedures, will be able to make quick decisions that protect the interest of both the credit union and the member and be able to work in a fast-paced environment.
Essential Functions
  • Ensure that we are delivering service, to both internal and external members, in alignment with the credit union's purpose statement: We'll Help You Get There, Wherever That May Be.
  • Handle a high volume of inbound member service phone calls, chats, and videos calls that are related to various inquiries regarding members' or prospective members' relationships with DFCU.
  • Remain current on credit union product knowledge and use that knowledge to meet members' needs.
  • Cross-sell other credit union products and services.
  • Meet all established sales and service goals.
  • Provide prompt, efficient, professional, courteous member service.
  • Engage with members on all digital channels such as phones, video, and chat.
  • Adhere closely to member confidentiality and authentication procedures.
  • Direct member concerns in a timely manner to the appropriate team members.
  • Communicate member service concerns to management.
  • Research and resolve members' problems related to their accounts.
  • Process disputes and fraudulent claims for members.
  • Order share drafts, ATM/Debit Cards for members.
  • Process loan payments.
  • Process membership applications, establish new accounts for eligible members and sell the financial services that best meet the needs of the member.
  • Process the adjustments, changes, or deposits to existing accounts as requested by the member.
  • Handle Online Banking related requests, password resets, and Bill Pay questions.
  • Prepare credit union transfers and other wires for members as requested.
  • Process IRA deposits, rollovers, transfers, withdrawals, and closures.
  • Scan all member related documentation upon initiation.
  • Perform stop payment requests.
  • Cross-train to become proficient and knowledgeable in the sales and operations of the credit union.
  • Attend staff meetings and training sessions.
  • Pro-actively reach out to members for cross-selling opportunities and member retention.

Requirements
  • Requires education equivalent to a four-year high school diploma
  • At least 2 to 3 years of customer service experience required.
  • At least 1 to 2 years of experience in a financial institution highly preferred.
  • Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the credit union.
  • Requires knowledge of consumer loan policy, credit-granting criteria, and interest rates. Knowledge of interviewing skills and techniques also required.
  • Requires a working knowledge of PCs in a Windows environment, multi-line telephones.
  • Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.

Apply