ZipRecruiter

Log In

1

Call Jobs in Delaware (NOW HIRING)

Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$16 - $20/hr

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for Our Governors Ave. Offices Located in Dover, DE. No late evenings, no major holidays ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

next page

Showing results 1-20

People also search for

All JobsCall JobsCall Jobs in Delaware

Call information

See Delaware salary details

$10

$17

$25

How much do call jobs pay per hour?

As of May 28, 2026, the average hourly pay for call in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Delaware? The most popular types of Call jobs in Delaware are:
What are popular job titles related to Call jobs in Delaware? For Call jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call jobs in Delaware look for? The top searched job categories for Call jobs in Delaware are:
What cities in Delaware are hiring for Call jobs? Cities in Delaware with the most Call job openings:
Call jobs near you
Infographic showing various Call job openings in Delaware as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,289 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Delaware Eye Care Center

Dover, DE • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for Our Governors Ave. Offices Located in Dover, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least one year of previous call center or medical office front desk experience. We will also consider a candidate with a strong background in customer service-related positions.

Delaware Eye Care Center are dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Care Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications:

  • High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Offer:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

#ESP1