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Call Transfer Jobs in Ohio (NOW HIRING)

Go Metro

EZConnect Regional Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

... transfer routes, fares, hours of service, and other pertinent information for all agencies ... Expected to interact with other agencies call center regarding entry of pertinent customer and ...

Metro

EZConnect Regional Call Center Agent

Cincinnati, OH

$15 - $19.25/hr

... transfer routes, fares, hours of service, and other pertinent information for all agencies ... Expected to interact with other agencies call center regarding entry of pertinent customer and ...

Area Temps, Inc.

Be Seen First

Call Center Representative - 12 Needed - Short-term - NW

Cleveland, OH · On-site

$15/hr

Call Center Representatives are needed to answer calls related to pick-ups and drop-offs, transfer calls to other departments, take messages for departments who are busy handling other callers. and ...

New

Wolff Bros. Supply, Inc.

Warehouse-Will Call

Medina, OH

$14.25 - $17/hr

We are looking for a Warehouse - Will Call Associate to add to our growing team in Medina Only ... Must be able to answer, transfer and page with phone system Physical Demands: The physical demands ...

BuzzClan LLC

CSR

Cincinnati, OH

$15 - $19.25/hr

Resolve customer inquiries during the initial call without unnecessary transfers * Complete required follow-ups within committed timelines * Maintain strict customer confidentiality and comply with ...

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Call Transfer information

See Ohio salary details

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How much do call transfer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call transfer in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are the typical challenges someone might face as a Call Transfer specialist?

As a Call Transfer specialist, you may encounter high call volumes, difficult callers, and the need to quickly understand and route inquiries to the appropriate departments. Multitasking is often required, as you'll manage multiple systems and ensure each caller’s information is accurately recorded for seamless handoffs. Working under time pressure while maintaining a positive and professional attitude can be demanding, but you are supported by supervisors and team resources. Over time, you’ll gain valuable communication and problem-solving skills, which can open up further opportunities in customer service, team leadership, or specialized support roles.

What are the key skills and qualifications needed to thrive in the Call Transfer position, and why are they important?

To thrive as a Call Transfer specialist, you need strong verbal communication, active listening, and attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) platforms is often required. Patience, professionalism, and a customer-service mindset are soft skills that help you excel in this role. These abilities are crucial for ensuring accurate call routing, maintaining customer satisfaction, and supporting smooth operations in fast-paced contact center environments.

How to make $1000 a week remotely?

A call transfer role involves handling customer calls and transferring them to appropriate departments, often requiring good communication skills and familiarity with call center software. To earn $1000 weekly remotely, professionals typically need to work full-time hours, have experience in customer service, and may benefit from performance-based incentives or commissions. Consistent high performance and efficient call handling are key to reaching this income level in remote call transfer jobs.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which often require leadership skills and industry experience. These positions can offer salaries significantly higher than entry-level customer service roles, especially in large organizations or those requiring technical expertise and certifications.

What jobs pay 4000 a week without a degree?

A call transfer agent or related customer service roles can pay around $4,000 a week with experience, strong communication skills, and sometimes commission or bonuses. High-paying sales positions, such as real estate brokers or insurance agents, may also reach this level without requiring a degree, especially with successful client acquisition and sales performance. These roles often involve flexible schedules and on-the-job training.

What is a call transfer job?

A call transfer job involves handling customer or client calls and transferring them to the appropriate department or individual. It requires good communication skills, knowledge of company procedures, and often the use of call center software or phone systems. The role may also include providing basic information and ensuring smooth handoffs between agents.

What is a Call Transfer job?

A Call Transfer job involves answering incoming calls and redirecting them to the appropriate department, representative, or external contact. The role requires strong communication skills and the ability to quickly assess caller needs. Agents may work in customer service, sales, or technical support environments, ensuring smooth call transitions. Excellent multitasking and problem-solving abilities are essential for handling high call volumes efficiently.

What are popular job titles related to Call Transfer jobs in Ohio? For Call Transfer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Transfer jobs in Ohio look for? The top searched job categories for Call Transfer jobs in Ohio are:
Call Transfer jobs near you
Infographic showing various Call Transfer job openings in Ohio as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,420 per year, or $17 per hour.

EZConnect Regional Call Center Agent

Go Metro

Cincinnati, OH • On-site

$14.50 - $19/hr

Full-time

Posted 6 days ago

Job description

Responds to a high volume of telephone, electronic, and/or written inquiries regarding schedule information, transfer routes, fares, hours of service, and other pertinent information for all agencies participating in EZConnect. Document complaints, suggestions, and/or inquiries received by phone, e-mail, or online chat from customers or the general public concerning the services available in the region in the Customer Relationship Management (CRM) software. Ensure CRM information is accurate, complete, and up to date. Route incoming calls using a multi-line VoIP softphone phone system to appropriate department/personnel.
ESSENTIAL FUNCTIONS
  • Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls, retrieving emails, and responding to online chat messages from the EZConnect website/portal.
  • Assist customers with regional routing information, scheduling/changing/canceling trips, detour information, hours of service via phone, email, or chat.
  • Provide fare and boarding information to customers as requested/needed.
  • Document and confirm the accuracy of information submitted by the customer.
  • Complete data entry of passenger file information for specific trip requests and negotiate requested time where necessary or appropriate including paratransit services and mobility-on-demand (MOD) services.
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Utilize Customer Relationship Management (CRM) software, Via Operations Center, Trapeze modules, OTP, headway data, detours, and other relevant sources to provide up-to-date information to customers.
  • Expected to interact with other agencies call center regarding entry of pertinent customer and incident data in the CRM system for resolution and tracking.
  • Collaborate and exchange information with other Metro departments and partner agency personnel (including, but not limited to Risk, Maintenance, Dispatch, Operations, etc.) to assist in the prompt resolution of customer service issues.
  • Document customer issues in CRM system (including but not limited to same-day cancellations, no-shows, etc.)
  • Prioritize, escalate, and route urgent calls appropriately
  • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
  • Assist in the development of strategies to meet or exceed departmental, organizational, and regional performance goals and objectives.
  • Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
  • Ability to work in compliance with Metro's safety and security policies
  • Model exemplary internal and external customer service.
  • Other duties as assigned.

POSITION QUALIFICATIONS
Competency Statement(s)
  • Communications - Excellent verbal, writing and non-verbal skills. Clear, concise, and persuasive. Excellent grammar and punctuation. Demonstrate an ability to maintain a high level of quality customer service while responding promptly and effectively to customer concerns. Ability to work and grow in a fast-paced, high-volume call center environment.
  • Customer Focus - Excellent problem-solving skills while providing outstanding customer service that exceeds customer expectations. Empathetic, understanding the importance of listening, accuracy, and clarity. Enthusiasm that will support growth while fostering trust and customer satisfaction.
  • Employee Development - Multitasking, ability to navigate online resources, change course with troubleshooting and effectively communicate with callers. Accurately identifies and measures own skills and know when to ask for help in completion of tasks and projects. Open to feedback to support development.
  • Regional Cross Training - Ability to service multiple transit agencies in a fast paced and technical CRM environment. Open to feedback to support performance.
  • Leadership - Energetic, takes initiative on projects, committed to continuous improvement.
  • Professional Integrity - Accountable, honest, fiscally responsible, with the ability to maximize resources.

Education
  • High School Graduate necessary; Associate degree preferred.

Experience
  • Minimum 2 years call center experience or 5 years frontline customer service experience.

SKILLS & ABILITIES
Computer Skills
  • Working knowledge of computers, CRM software, VoIP soft phones, and willingness to learn new systems (examples: COM system, Trapeze, TransitMaster, ezFare, OTP); headway data sheets, Microsoft office, internet, intranet and Outlook.

Other Requirements
  • Familiarity with transit services in Southwest Ohio.
  • Excellent customer service skills.
  • Excellent communication and interpersonal skills.
  • Multi-line VoIP softphone phone experience.
  • Microsoft Office and general office equipment experience, i.e., copier, scanner, fax, etc.

WORK ENVIRONMENT
  • Office (call center) atmosphere

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate
Equal Employment Opportunity Statement
Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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