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Call Transfer Jobs in Ohio (NOW HIRING)

Go Metro

EZConnect Regional Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

... transfer routes, fares, hours of service, and other pertinent information for all agencies ... Expected to interact with other agencies call center regarding entry of pertinent customer and ...

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$10

$17

$23

How much do call transfer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call transfer in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are the typical challenges someone might face as a call transfer specialist?

As a Call Transfer specialist, you may encounter high call volumes, difficult callers, and the need to quickly understand and route inquiries to the appropriate departments. Multitasking is often required, as you'll manage multiple systems and ensure each caller’s information is accurately recorded for seamless handoffs. Working under time pressure while maintaining a positive and professional attitude can be demanding, but you are supported by supervisors and team resources. Over time, you’ll gain valuable communication and problem-solving skills, which can open up further opportunities in customer service, team leadership, or specialized support roles.

What are the key skills and qualifications needed to thrive in the call transfer position?

To thrive as a Call Transfer specialist, you need strong verbal communication, active listening, and attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) platforms is often required. Patience, professionalism, and a customer-service mindset are soft skills that help you excel in this role. These abilities are crucial for ensuring accurate call routing, maintaining customer satisfaction, and supporting smooth operations in fast-paced contact center environments.

What is a call transfer?

A Call Transfer job involves answering incoming calls and redirecting them to the appropriate department, representative, or external contact. The role requires strong communication skills and the ability to quickly assess caller needs. Agents may work in customer service, sales, or technical support environments, ensuring smooth call transitions. Excellent multitasking and problem-solving abilities are essential for handling high call volumes efficiently.

What are the most commonly searched types of Call Transfer jobs in Ohio? The most popular types of Call Transfer jobs in Ohio are:
What are popular job titles related to Call Transfer jobs in Ohio? For Call Transfer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Transfer jobs in Ohio look for? The top searched job categories for Call Transfer jobs in Ohio are:
Call Transfer jobs near you
Infographic showing various Call Transfer job openings in Ohio as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 11% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.

Patient Experience Specialist

Columbus Oncology & Hematology

Columbus, OH • On-site

$17.25 - $22/hr

Full-time

Posted 29 days ago

Job description

The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.
Essential Duties and Responsibilities:
  • Answer telephones, screen and transfer calls to the appropriate recipient quickly and efficiently
  • Critically think and identify emergent calls and route to the appropriate team member
  • Communicate as needed with multiple departments to ensure appropriate workflows are being used and chart documentation in a timely manner
  • Light patient (re)scheduling
  • Monitor "no show" appointments and ensure appropriate communication occurs
  • Monitor the Ontada Health patient portal
  • Light medical record indexing of patient registration documents
  • Support team with closing of the referral loops
  • Research return mail correspondence
  • Operating knowledge and daily maintenance of fax, printer, and copy machines
  • Assist with special projects as assigned

Experience Qualifications:
  • At least one year in customer service
  • At least one year in a medical office
  • Oncology experience preferred

Other Qualifications:
  • Excellent verbal, written, and interpersonal skills
  • Excellent customer service skills
  • Moderate computer skills including:
    • Microsoft Office Applications (Outlook, Word, Excel)
    • EMR (Electronic Medical Records)
    • Practice Management Systems

Columbus Oncology Associates is an Equal Opportunity Employer and proudly a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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