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Call Monitoring Jobs in Ontario (NOW HIRING)

Volunteers of America

Monitor Swing Shift

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Volunteers of America

Monitor Swing Shift

Chatsworth, ON

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Volunteers of America

Monitor

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Southern Ontario Physician Recruitment Alliance

$250 - $350/hr

ECGs, PFTs, and Holter monitors available * Hospitalist inpatient units, including Rehab and Chronic Care units The Basics: Call, Payment and Schedule Physicians are scheduled for one week (Monday ...

Voyago

Operations Manager, Logistics Centre

London, ON · On-site

This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators ... Monitor and improve ordering, telephone handling and other procedures * Ensuring staff members are ...

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Call Monitoring information

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How much do call monitoring jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for call monitoring in Ontario is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Ontario? The most popular types of Call Monitoring jobs in Ontario are:
What are popular job titles related to Call Monitoring jobs in Ontario? For Call Monitoring jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Ontario look for? The top searched job categories for Call Monitoring jobs in Ontario are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Ontario as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,606 per year, or $20.5 per hour.
Senior Instrumentation and Monitoring Engineer

Senior Instrumentation and Monitoring Engineer

WSP

Markham, ON • On-site

CA$94K - CA$124K/yr

Full-time

Re-posted 27 days ago

WSP rating

8.5

Company rating: 8.5 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

15th of 58 rated business consultants

Job description

What if you could redefine what's possible? With us, you can.

With us, you can. You want Purpose. Growth. Opportunity. People who get it.
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and sciencebased expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP.

The Opportunity

Build the Future with Us

Join WSP's Instrumentation and Monitoring team and play a critical role in delivering complex infrastructure and construction projects. Based out of our Markham office, this fulltime position offers the opportunity to apply seniorlevel technical expertise in both field and office environments, supporting safe, datadriven decisionmaking on impactful projects across the region.

Your Impact

  • Provide senior technical instrumentation and monitoring services in both field and office settings.
  • Supervise the installation of a wide range of monitoring systems, including building and utility monitoring points, settlement and rail monitoring points, inclinometers, shape accelerometer arrays, monitoring wells, vibrating wire piezometers, strain gauges, electrolevel beams, tiltmeters, crack gauges, and related systems.
  • Troubleshoot instrumentation issues, coordinating with suppliers and engineering teams to deliver timely onsite responses.
  • Coordinate instrumentation and monitoring activities with general contractors, subcontractors, and suppliers to ensure seamless execution.
  • Supervise general site work, including installation and decommissioning activities.
  • Review, analyze, and interpret monitoring data to support informed engineering decisions.
  • Set up, maintain, and manage monitoring data visualization platforms.
  • Prepare monitoring reports, cost estimates, and proposals to support ongoing and future business opportunities.

The Skills That Set You Apart

  • University degree in Civil Engineering, preferably with a focus on Geotechnical Engineering.
  • Strong foundational knowledge of instrumentation and monitoring activities.
  • Demonstrated experience installing monitoring instruments, collecting data, and troubleshooting field issues.
  • Experience using total station surveying equipment and monitoring readout units (e.g., inclinometers, strain gauges).
  • Proven experience working on active construction sites, including supervision of field activities.
  • Experience conducting pre and postconstruction condition surveys and preparing technical reports.
  • Excellent organizational and communication skills, with the ability to coordinate across multiple stakeholders.
  • Valid G driver's license, access to a vehicle with appropriate insurance, and ability to lift equipment up to 50 pounds.
  • Availability for local travel and extended working hours, including night shifts and weekends when required.
  • Experience with automated monitoring systems and geotechnical drilling procedures is considered an asset.

Why Choose WSP?

Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

  • Proudly Canadian - we are a Top 100 Employer in Canada for 2026.
  • A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
  • Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
  • Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP

Compensation

Grade 7 - Tier 2 (Professional)

AB, BC, NT, NU, SK & YT: $104,100 - $138,000
MB & ON: $95,000 - $130,800
NB, NL, NS, PE & QC: $94,100 - $124,900

Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Ready to Shape the Future?

Apply today and discover how your expertise in instrumentation and monitoring can help deliver safer, smarter, and more sustainable projects with WSP.

At WSP, we exist to shape communities to advance humanity.
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here.

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