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Call Monitoring Jobs in Ontario (NOW HIRING)

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$25/hr

Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...

The University of Alabama at Birmingham

GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ...

UAB

GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ...

Volunteers of America

Monitor Swing Shift

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Volunteers of America

Monitor Graveyard Shift

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Volunteers of America

Monitor Graveyard Shift

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Volunteers of America

Monitor Swing Shift

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

Volunteers of America

Monitor

Chatsworth, ON · On-site

CA$19.02 - CA$20.02/hr

SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit ... Call police or fire department in cases of emergency, such as fire or presence of unauthorized ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Ontario

Call Monitoring information

See Ontario salary details

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$44

How much do call monitoring jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call monitoring in Ontario is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded or live calls, provide feedback, and may use call center software to track performance metrics. This role helps improve communication skills and maintain company policies.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Ontario? The most popular types of Call Monitoring jobs in Ontario are:
What are popular job titles related to Call Monitoring jobs in Ontario? For Call Monitoring jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Ontario look for? The top searched job categories for Call Monitoring jobs in Ontario are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Ontario as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 22% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,606 per year, or $20.5 per hour.

Monitoring Operator (Part Time - Weekends - 12 Hour Day Shifts)

GardaWorld

CA$20/hr

Part-time

Medical, Dental, Life

Re-posted 13 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

88th of 116 rated security

Job description

Join ECAM Technologies, a GardaWorld company.

ECAM Technologies, a division of GardaWorld, is currently seeking Monitoring Operators (Part Time - Weekends) to help us provide and deliver quality service to our clients, North America wide. Reporting directly to the company's Monitoring Supervisors, this role is critical to the success and reputation of our company, as we rapidly grow in the marketplace.

What's in it for you?
  • Competitive starting wage of $20.00/Hour.
  • Regular and competitive, merit-based increases.
  • Performance based quarterly incentives.
  • Full training on all duties, responsibilities, and procedures, with ongoing support.
  • Monthly performance feedback and training, to ensure ongoing success.
  • Career advancement opportunities.
  • Call-in bonuses for extra or short notice shifts.
  • 24/7 access to on-site, employee gym.
  • Monitored on-site parking.
  • The opportunity to work with new and quickly evolving technologies, within the security industry.
    Competitive starting wage of $20.00/Hour.Regular and competitive, merit-based increases.Performance based quarterly incentives.Full training on all duties, responsibilities, and procedures, with ongoing support.Monthly performance feedback and training, to ensure ongoing success.Career advancement opportunities.Call-in bonuses for extra or short notice shifts.Extended health benefits, upon completion of probationary period, which include: Extended health care, Dental care, Disability insurance, and Life insurance.Employee assistance program.24/7 access to on-site, employee gym.Monitored on-site parking.The opportunity to work with new and quickly evolving technologies, within the security industry.
     Competitive starting wage of $20.00/Hour.Regular and competitive, merit-based increases.Performance based quarterly incentives.Full training on all duties, responsibilities, and procedures, with ongoing support.Monthly performance feedback and training, to ensure ongoing success.Career advancement opportunities.Call-in bonuses for extra or short notice shifts.Extended health benefits, upon completion of probationary period, which include: Extended health care, Dental care, Disability insurance, and Life insurance.Employee assistance program.24/7 access to on-site, employee gym.Monitored on-site parking.The opportunity to work with new and quickly evolving technologies, within the security industry.
      
Monitoring Operators Responsibilities
  • Remotely monitor CCTV cameras to ensure the safety and security of client premises.
  • Conduct surveillance to detect and prevent theft, vandalism, or other illegal activities.
  • Maintain accurate records of incidents in internal software programs and report any suspicious behavior to appropriate authorities.
  • Collaborate with law enforcement agencies as needed.
Monitoring Operator Qualifications

  • Individuals who have a high attention to detail, and ability to identify potential security risks.

  • Experience in contacting emergency services, such as police, ambulance, and fire is preferred, but not necessary.

  • Ability to remain calm and composed in high-pressure situations.

  • Proficient in computer usage, including familiarity with software such as MS Office, Google Chrome, and other basic computer programs.

  • Sound communication skills, both oral and written in English, are necessary.

  • A post-secondary education or equivalent experience, in any field.

  • Ability to work 12 hour shifts, while seated at a desk.

  • Availability to work a minimum of 4 shifts (48 hours) in a 2-week period, on weekends and stat holidays.

  • Quality references that will vouch for your work, attitude, and attendance.

  • Ability to provide a clear criminal background check.

Interested in Monitoring Operator role in Stoney Creek, ON? Apply now! 

#ECAM

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