Support team initiatives such as call monitoring, concierge programs, and quality checks * Mentor and assist newer team members when needed * Participate in product launches and customer events when ...
Support team initiatives such as call monitoring, concierge programs, and quality checks * Mentor and assist newer team members when needed * Participate in product launches and customer events when ...
$18.97/hr
Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...
$18.97/hr
Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...
$18.97/hr
Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...
$18.97/hr
Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...
$18.97/hr
Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...
$18.97/hr
Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee ... Call center, Retail, and/or E-commerce experience is a plus * Technical aptitude is a plus, but not ...
Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee ... Call center, Retail, and/or E-commerce experience is a plus * Technical aptitude is a plus, but not ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
Monitoring Specialist I
Sudbury, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Sudbury, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Ottawa, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Ottawa, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Timmins, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Timmins, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Toronto, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Toronto, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Welland, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
Monitoring Specialist I
Welland, ON · Hybrid
CA$22/hr
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...
CA$20/hr
Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...
CA$25/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
CA$25/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
CA$25/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
CA$25/hr
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...
GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ...
GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ...
GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ...
GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care ...
Call Monitoring information
See Ontario salary details
$10.34 - $13.46
8% of jobs
$15.28 is the 25th percentile. Wages below this are outliers.
$13.46 - $16.59
30% of jobs
The median wage is $17.53 / hr.
$16.59 - $19.71
41% of jobs
$19.71 - $22.84
13% of jobs
$22.84 - $25.96
5% of jobs
$25.96 - $29.09
1% of jobs
$29.09 - $32.21
1% of jobs
$32.21 - $35.34
1% of jobs
$35.34 - $38.46
0% of jobs
$38.46 - $41.59
0% of jobs
$41.59 - $44.71
0% of jobs
$10
$20
$44
How much do call monitoring jobs pay per hour?
As of Jul 15, 2026, the average hourly pay for call monitoring in Ontario is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
What's a good job for overthinkers?
Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.
What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?
To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.
What is the difference between Call Monitoring vs Call Center Agent?
| Aspect | Call Monitoring | Call Center Agent |
|---|---|---|
| Primary Role | Supervising and evaluating calls for quality assurance | Handling customer calls and providing support |
| Required Skills | Communication, listening, coaching | Customer service, problem-solving |
| Work Environment | Quality assurance teams, supervisors | Call centers, customer support centers |
| Certifications | Optional, related to quality management | Customer service certifications often preferred |
Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.
How can I make 2000 a week working from home?
In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.
What is call monitoring?
Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.
How to make $1000 a week remotely?
In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.
How does call monitoring work?
Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.
What are some common challenges faced in a Call Monitoring role, and how can they be addressed?
Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Ontario? The most popular types of Call Monitoring jobs in Ontario are:
What are popular job titles related to Call Monitoring jobs in Ontario? For Call Monitoring jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Ontario look for? The top searched job categories for Call Monitoring jobs in Ontario are:
Other
Re-posted 15 days ago
Job description
Purpose
To provide a high level of customer service support to the Company's customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.
Responsibilities
Customer Support
- Respond to a high volume of customer inquiries via phone and email
- Assist with order placement, status updates, rush requests, warranties, and repairs
- Provide basic product and technical support
- Resolve customer issues and complaints in a timely and professional manner
- Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Order Management
- Process and track orders accurately using Navision
- Coordinate with Operations, Audiology, Finance, and Distribution teams
- Ensure all customer requirements are met through proper follow-up
- Provide backorder updates and production status to customers
Team Collaboration & Support
- Build strong relationships with customers and internal teams
- Support team initiatives such as call monitoring, concierge programs, and quality checks
- Mentor and assist newer team members when needed
- Participate in product launches and customer events when needed
Administrative & Quality Tasks
- Maintain accurate records and documentation
- Prepare necessary paperwork and reports
- Ensure adherence to internal processes and quality standards
- Contribute to continuous improvement initiatives and special projects
Qualifications
To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Related Experience:
A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
Excellent verbal and written communication skills to interact with customers.