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Call Monitoring Jobs in Ontario (NOW HIRING)

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...

TELUS

Monitoring Specialist I

Sudbury, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Timmins, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Welland, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Toronto, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Ottawa, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Ontario

Call Monitoring information

See Ontario salary details

$10

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$44

How much do call monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call monitoring in Ontario is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded or live calls, provide feedback, and may use call center software to track performance metrics. This role helps improve communication skills and maintain company policies.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Ontario? The most popular types of Call Monitoring jobs in Ontario are:
What are popular job titles related to Call Monitoring jobs in Ontario? For Call Monitoring jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Ontario look for? The top searched job categories for Call Monitoring jobs in Ontario are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Ontario as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,606 per year, or $20.5 per hour.

Bilingual Client Services Representative

Demant

Kitchener, ON • Hybrid

Other

Re-posted 7 days ago

Job description

Purpose

To provide a high level of customer service support to the Company's customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.

Responsibilities

Customer Support

  • Respond to a high volume of customer inquiries via phone and email
  • Assist with order placement, status updates, rush requests, warranties, and repairs
  • Provide basic product and technical support
  • Resolve customer issues and complaints in a timely and professional manner
  • Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers

Order Management

  • Process and track orders accurately using Navision
  • Coordinate with Operations, Audiology, Finance, and Distribution teams
  • Ensure all customer requirements are met through proper follow-up
  • Provide backorder updates and production status to customers

Team Collaboration & Support

  • Build strong relationships with customers and internal teams
  • Support team initiatives such as call monitoring, concierge programs, and quality checks
  • Mentor and assist newer team members when needed
  • Participate in product launches and customer events when needed

Administrative & Quality Tasks

  • Maintain accurate records and documentation
  • Prepare necessary paperwork and reports
  • Ensure adherence to internal processes and quality standards
  • Contribute to continuous improvement initiatives and special projects
Qualifications

To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Related Experience:

A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.

Excellent verbal and written communication skills to interact with customers.

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