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Call Monitoring Jobs in Ontario (NOW HIRING)

RECOVERY MONITORING SOLUTIONS LLC

$18.50/hr

Communicates with call center to troubleshoot problems with monitoring equipment. Reports missing inventory and files police reports as required. o Updates physical and electronic files; ensures all ...

Reimagined Parking

$18.97/hr

Complete after-call work and required documentation promptly * Monitor and respond within established service level agreements (SLAs) * Maintain data integrity through accurate data entry and system ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...

Td

Manager, Governance & Control Strategy

Toronto, ON · On-site

Support control automation, call-monitoring AI, continuous monitoring dashboards, and eGRC platform integration workstreams. * Partner with internal technology teams to enable safe, practical, and ...

New

Td

Senior Manager, Governance & Control

Toronto, ON · On-site

CA$115K - CA$163K/yr

Oversee development of control automation, call-monitoring AI, continuous monitoring dashboards, and eGRC platform integrations. * Partner with internal technology teams to drive innovation and ...

TELUS

Monitoring Specialist I

Welland, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Sudbury, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Timmins, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Ottawa, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

TELUS

Monitoring Specialist I

Toronto, ON · Hybrid

CA$22/hr

As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for ... Experience in a call center environment Advanced knowledge of English is required because you will ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$20/hr

Call-in bonuses for extra or short notice shifts. * 24/7 access to on-site, employee gym. * Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies, within the ...

GardaWorld

CA$25/hr

Call-in bonuses for extra or short notice shifts. * Extended health benefits, upon completion of ... Monitored on-site parking. * The opportunity to work with new and quickly evolving technologies ...

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Call Monitoring information

See Ontario salary details

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How much do call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call monitoring in Ontario is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Ontario?

The most popular types of Call Monitoring jobs in Ontario are:

What are popular job titles related to Call Monitoring jobs in Ontario?

For Call Monitoring jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Ontario look for?

The top searched job categories for Call Monitoring jobs in Ontario are:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Ontario as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,606 per year, or $20.5 per hour.

Case Manager-Electronic Monitoring

On-site

RECOVERY MONITORING SOLUTIONS LLC
Public Safety Statistics Centers and Offices • 51 - 200 employees

3.3

Company rating: 3.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

497th of 499 rated business services

Respectful managers

Learn more about RECOVERY MONITORING SOLUTIONS LLCexternal

$18.50/hr

Full-time

Posted 21 days ago

Job description

The Case Manager, Electronic Monitoring, Community Corrections is responsible for supervising clients referred for electronic home monitoring. Completes installation of monitoring equipment for new clients, monitors compliance using electronic equipment and on-site checks to include breathalyzer testing and drug screen urinalysis. Tracks data received from electronic device for compliance with approved schedule, pre-trial orders, court orders, sanctions and other agency referrals. Responsible and accountable for the maintenance of assigned equipment to include cleaning, inventory, ensuring proper functioning, and troubleshooting problems with the equipment.

ESSENTIAL FUNCTIONS:
o Meets with clients, in office or at the location of referring agency, to install and uninstall electronic home monitoring equipment. Completes proper documentation to include data entry for new client set-up. Provides overview of the home monitoring program and reviews the rules of client compliance.
o Meets with clients weekly to review and approve the client's daily schedule for upcoming week and ensures schedule follows all policies and guidelines. Monitors and addresses alerts received from electronic monitoring device to determine client compliance and adherence to program guidelines. Provides notification and documented report to probation officer or referring court in instances of non-compliance.
o Creates appointments and sets schedules for regular client office visits. Administers drug and alcohol testing as determined by the client's program. Tests may include alcohol breathalyzers, supervision and collection of same sex urine samples, oral swabs and/or hair follicle collection using strict adherence to collection and chain of custody protocol.
o Inspects equipment for proper functioning, maintains accurate inventory of all assigned equipment and requests new equipment as needed. Communicates with call center to troubleshoot problems with monitoring equipment. Reports missing inventory and files police reports as required.
o Updates physical and electronic files; ensures all relevant and pertinent information is included. Maintains and monitors the confidentiality of client records and administrative files.
o Works with court and court officials to write and update client reports. Testifies in court when required.
o Collects supervision payments from clients, provides receipts and completes daily deposits. Follows cash collection policy, ensures accountability for all payments received and creates a balance daily to identify and correct discrepancies.
o Complies with applicable regulations, laws, rules, procedures, policies, standards and/or contractual requirements.
o Domestic U.S. travel may be required.
o Other duties as assigned

o High School diploma, GED certification or equivalent is required
o Six (6) months of experience with community corrections, electronic monitoring, corrections, probation or local courts is preferred.
o Knowledge of the state judicial system is preferred.
o Proficiency with Microsoft Office (Word, Outlook and Excel) preferred.
o Must possess excellent customer service and communication skills, strong attention to detail and high level of organizational skills.
o Demonstrate ability to complete pre-service and other training programs as required.
o Valid driver's license is required.


KNOWLEDGE, SKILLS, ABILITIES
o Plan, organize and assign the work of others
o Apply policies, procedures, and best practices
o Create and maintain accurate records and reports
o Work within a team structure
o Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position

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