ZipRecruiter

Log In

1

Call Monitoring Jobs in Florida (NOW HIRING)

ValorVIP

Call Center Collections Supervisor

Tampa, FL · Remote

Monitor call volumes, handle time, and adherence to schedule adherence targets, taking proactive measures to address deviations and maintain service levels. * Conduct regular quality assurance ...

next page

Showing results 1-20

All JobsCall Monitoring JobsCall Monitoring Jobs in Florida

Call Monitoring information

See Florida salary details

$8

$13

$18

How much do call monitoring jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call monitoring in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Florida? For Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Florida look for? The top searched job categories for Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Call Monitoring jobs? Cities in Florida with the most Call Monitoring job openings:
Call Monitoring jobs near you

Medicare Team Leader

Pitch Health Solutions LLC

Tampa, FL • On-site

Full-time

Posted 9 days ago

Job description

About Us:
At Pitch Health Solutions, we empower our team to excel while maintaining the highest standards of culture, compliance, and performance. We're looking for a Medicare Team Leader to lead, coach, and inspire a team of 10-15 sales agents while driving results and shaping team culture.
Why This Role is Exciting:
  • Fully remote - work from anywhere in the U.S.
  • Lead a high-performing sales team and make a tangible impact
  • Develop talent, coach top performers, and guide new reps to success
  • Career growth opportunities within a thriving sales organization
  • Engage with a culture that values excellence, professionalism, and collaboration

What You'll Do:
  • Lead & Coach: Conduct daily huddles, 1:1s, live call monitoring, and real-time coaching
  • Drive Performance: Monitor KPIs like talk time, sales pacing, and compliance, while holding your team accountable
  • Develop Talent: Guide ramping reps, underperformers, and top performers to achieve their full potential
  • Training & Compliance: Deliver team training, audit calls, and ensure CMS, Carrier, and Company compliance
  • Reporting & Insights: Submit weekly and monthly performance summaries, forecast results, and identify trends

Who You Are:
  • Experienced in a KPI-driven sales environment (Medicare, ACA, or Final Expense sales preferred)
  • Strong leadership, coaching, and accountability skills
  • Professional, reliable, and emotionally mature
  • Comfortable analyzing performance data and making quick, informed decisions
  • Passionate about developing talent and creating a winning team culture

Working Hours:
Monday to Friday, 9:00 AM - 6:00 PM EST (1-hour lunch: 1:00 PM - 2:00 PM EST)
Perks & Benefits:
  • Work remotely from anywhere in the U.S.
  • Lead a motivated, high-performing team
  • Professional development and growth opportunities
  • Competitive salary and performance incentives

Ready to Lead?
If you're a results-driven leader who loves coaching, motivating, and inspiring teams while driving measurable results, we want to hear from you. Apply today and take your career to the next level!
Compensation & Schedule
  • Base Pay: 50,000 - 55,000 annual salary + commissions
  • Pay Frequency: Bi-weekly direct deposit
  • Location: 100% Remote

Apply