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Call Monitoring Jobs in Florida (NOW HIRING)

JMGK Enterprises LLC

Be Seen First

Outbound Call Center Manager

Boca Raton, FL · On-site

$25 - $45/hr

Key Responsibilities  Lead, coach, and develop call center agents and supervisors.  Monitor team performance, including productivity, quality, attendance, and conversion metrics.  Implement ...

City of Winter Park

Call Taker

Winter Park, FL · On-site

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... Monitor video camera security system. Research stolen property using FCIC/NCIC, perform license ...

City of Winter Park

Call Taker

Winter Park, FL

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... Monitor video camera security system. Research stolen property using FCIC/NCIC, perform license ...

City of Winter Park, FL

Call Taker

Winter Park, FL · On-site

$17.63 - $24.91/hr

Call Taker operates using the computer aided dispatch systems for Police, Fire and EMS services ... Monitor video camera security system. Research stolen property using FCIC/NCIC, perform license ...

Sherloq Solutions

Collections Manager

Tampa, FL · On-site

$65K - $75K/yr

Monitor and evaluate employee performance through quality assurance reviews, call monitoring, productivity metrics, and coaching sessions. * Recruit, interview, hire, onboard, and train new team ...

G-TECH Services

Be Seen First

Medicare Call Center Support

Jacksonville, FL · On-site

$19 - $20/hr

Essential functions: • Monitors and evaluates Medicare calls/chats, via a variety of call recording and scoring tools, the quality and content of inbound and/or outbound telephone calls and ...

Sherloq Solutions

Collections Manager

Tampa, FL

$65K - $75K/yr

Monitor and evaluate employee performance through quality assurance reviews, call monitoring, productivity metrics, and coaching sessions. * Recruit, interview, hire, onboard, and train new team ...

09 Build

Call Center Manager

Miami, FL · On-site

... • Monitor call quality, coach callers, and run regular performance reviews • Manage and ... prioritize the warm lead list to maximize set rate and show rate • Track and report key metrics ...

Lowe's

Market Delivery Manager - XDT

Ellenton, FL

Responsibility Statements • Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring ...

09 Build

Call Center Manager

Miami, FL

$75K/yr

Monitor call quality, coach callers, and run regular performance reviews * Manage and prioritize the warm lead list to maximize set rate and show rate * Track and report key metrics (calls, contacts ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Florida

Call Monitoring information

See Florida salary details

$8

$13

$18

How much do call monitoring jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call monitoring in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Florida? For Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Florida look for? The top searched job categories for Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Call Monitoring jobs? Cities in Florida with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.
Customer Care Expert

Customer Care Expert

Select Portfolio Servicing, Inc.

Jacksonville, FL • On-site

$14.50 - $19.50/hr

Full-time

Re-posted 19 days ago

Select Portfolio Servicing rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Customer Care Expert (CCE) is responsible for providing solutions via excellent personalized service and support in a courteous and professional manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE's primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter information or tasks to facilitate required actions, and document outcomes in a call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and laws, as well as complying with the established Call Handling Policy and Procedures using state of the art technology.
Summary of Position:
  • In office, full time position with the ability to work remotely if certain performance and attendance criteria is met
  • Handle customer calls professionally, efficiently and effectively, by utilizing active listening skills, and providing timely and accurate information while delivering exceptional customer service
  • Accurately and promptly execute transactions, such as payments, billing and account changes
  • Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments and documented procedures based on the facts of each situation
  • Explain financial and non-financial information effectively including Tax, Insurance and Escrow
  • Resolve account delinquency by collecting payments as needed
  • Communicate loss mitigation options and decisions to customers
  • Exhibit and communicate sense of urgency in obtaining complete and accurate documentation from customers and approved third parties
  • Adhere to assigned schedule including paid breaks and unpaid breaks for meals, training and meetings
  • Work in a performance-based environment, with a call monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular basis. Standards are established monthly based on the performance of the team

Position Requirements:
Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.
  • Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed
  • Able to work a full-time schedule, with regular and punctual attendance
  • A proven record of timeliness and availability in assisting customers
  • Excellent customer service and or sales skills
  • Superior communication skills, organizes thoughts and facts to clearly communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer
  • Proven ability to multi-task, listen and type or talk and type notes
  • Effective listening, problem solving and negotiating skills
  • Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. Ability to utilize PC, systems and software in completing all work
  • Proven record of dependability with excellent time management and the ability to self-manage
  • Work toward minimal guidance and supervision
  • Proven ability to handle stressful situations and effectively manage a high-volume workload
  • Willing to work in a call center environment with heavy customer interaction via telephone
  • Proven ability to take feedback, instruction and follow rules

What Select Portfolio Servicing employees say

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