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Call Monitoring Jobs in Florida (NOW HIRING)

Pitch Health Solutions

Medicare Team Leader

Orlando, FL · On-site

$50K - $55K/yr

Lead & Coach: Conduct daily huddles, 1:1s, live call monitoring, and real-time coaching * Drive Performance: Monitor KPIs like talk time, sales pacing, and compliance, while holding your team ...

Pitch Health Solutions

Medicare Team Leader

Tampa, FL · On-site

Lead & Coach: Conduct daily huddles, 1:1s, live call monitoring, and real-time coaching * Drive Performance: Monitor KPIs like talk time, sales pacing, and compliance, while holding your team ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ...

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Showing results 21-40

All JobsCall Monitoring JobsCall Monitoring Jobs in Florida

Call Monitoring information

See Florida salary details

$8

$13

$18

How much do call monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call monitoring in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded or live calls, provide feedback, and may use call center software to track performance metrics. This role helps improve communication skills and maintain company policies.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Florida? For Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Florida look for? The top searched job categories for Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Call Monitoring jobs? Cities in Florida with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Quality Assurance Representative

CONSUMER DEFENSE PARTNERS LLC

Boynton Beach, FL

$21 - $24/hr

Full-time

PTO

Re-posted 9 days ago

Job description

We are seeking a detail-oriented Quality Assurance Representative to monitor and evaluate interactions between our representatives and clients to ensure compliance with company policies, regulatory requirements, and customer service standards. This role is critical in maintaining operational excellence and protecting both our clients and the organization.
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills.
Key Responsibilities

  • Monitor and evaluate inbound and outbound client calls to ensure adherence to company policies, scripts, and regulatory requirements.
  • Review client files, enrollment documents, and communications for accuracy, completeness, and compliance.
  • Ensure compliance with applicable regulations including TCPA, FDCPA, and other consumer protection standards.
  • Identify trends, risks, and areas of improvement within sales and customer service teams.
  • Provide detailed QA feedback and scoring to representatives and management.
  • Assist with training initiatives and coaching opportunities based on QA findings.
  • Maintain accurate records of QA reviews and audit results.
  • Escalate compliance concerns or potential violations to management.
  • Collaborate with operations, compliance, and training teams to improve processes and customer experience.
Qualifications

  • 2+ years of Quality Assurance experience in a call center environment (debt settlement or financial services preferred)
  • Strong understanding of debt settlement processes and compliance requirements
  • Familiarity with TCPA, FDCPA, and consumer protection regulations preferred
  • Excellent attention to detail and analytical skills
  • Ability to provide constructive feedback and coaching
  • Strong written and verbal communication skills
  • Proficiency with CRM systems and call monitoring tools
  • Ability to manage multiple tasks in a fast-paced environment
Preferred Experience

  • Experience working within a debt settlement or debt relief company
  • Experience auditing sales, customer service, and retention calls
  • Experience auditing client files for accuracy and compliance
  • Experience working in CRM’s
Compensation & Benefits

  • Competitive salary based on experience
  • Performance-based incentives
  • Paid time off and company holidays
  • Opportunities for growth within a rapidly expanding organization