ZipRecruiter

Log In

1

Call Manager Jobs in Novato, CA (NOW HIRING)

IntelliSource

Onsite Program Administrator

Berkeley, CA · On-site

$23/hr

Updating all appropriate call management systems and documentation in a timely and accurate manner. * Responsible for making sure all service personnel dispatched to the customer location have the ...

AT TOWING LLC

Be Seen First

Tow dispatch

Benicia, CA · On-site

$30K - $37K/yr

Call Management: Answering incoming calls from customers, law enforcement, or motor clubs (like AAA), assessing their needs, and gathering critical location and vehicle information. Dispatching:

AT TOWING LLC

Be Seen First

Tow dispatch

Benicia, CA · On-site

$30K - $37K/yr

Call Management: Answering incoming calls from customers, law enforcement, or motor clubs (like AAA), assessing their needs, and gathering critical location and vehicle information. Dispatching:

Hike Medical

Talent Lead

San Francisco, CA · On-site

$140K - $190K/yr

Manage agencies and contract recruiters when searches call for them * Over time, hire and lead recruiters as headcount demands grow What we need * 4+ years of full-cycle recruiting, with meaningful ...

Phonely Ltd

Enterprise Account Manager

San Francisco, CA · On-site

$120K - $180K/yr

You'll be the person these executives call when they need something, and the person who makes sure Phonely delivers. You'll work closely with our CS, engineering, and sales teams and report directly ...

previous pagenext page

Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Novato, CA

Call Manager information

See Novato, CA salary details

$34.6K

$74.9K

$128.6K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Novato, CA is $74,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $88,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What cities near Novato, CA are hiring for Call Manager jobs?

Cities near Novato, CA with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Novato, CA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,945 per year, or $36 per hour.

CALL CENTER REPRESENTATIVE I

North East Medical Services

Daly City, CA • On-site

$31.60/hr

Other

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

The Call Center Representative I, will be responsible for assisting the team in answering and routing a high volume of calls a day to appropriate recipients. Additionally, they are responsible for assisting patients in scheduling appointments, screening, referring eligible patients to NEMS' participating programs, and answering patients' inquiries.
ESSENTIAL JOB FUNCTIONS:
  • Answers and routes incoming calls, including the provider line, through Cisco telephone system to appropriate resources while adhering to NEMS' telephone etiquette standards
  • Manages large amounts of inbound and outbound calls in a timely manner
  • Follows communication "scripts" when handling different topics
  • Identifies patients' needs, clarifies information as necessary, researches every issue, and provides solutions or alternatives
  • Builds sustainable relationships and engages customers by going the extra mile
  • Meets personal/team qualitative and quantitative targets
  • Schedules appointments for patients for all NEMS clinics and various specialties and departments
  • Conducts updates of demographic data for current and new patients
  • Verifies/updates patient insurance and knows corresponding clinic insurance acceptance
  • Submits PCP change request through EHR
  • Informs and refers patients to NEMS services and programs
  • Assists in outreach projects
  • Enters new customer information into the system
  • Follows-up on customer calls when necessary
  • Checks and executes patient portal messages daily
  • Occasional travel to other sites as needed
  • Performs other job duties as required by manager/supervisor

  • Completion of a high school certificate or equivalent required
  • Ability to work in a fast-paced environment, be able to multi-task
  • Must have basic computer knowledge i.e. Microsoft Office Suite
  • Must be able to work variable hours and Saturdays in rotation
  • Must be detail oriented
  • Prior customer service experience preferred
  • Prior experience in a healthcare setting preferred
  • Ability to relate to patients in a professional and courteous manner, maintain a positive environment while working with coworkers and/or patients within a diverse culture
  • Provides great customer service to ensure that we are living up to NEMS vision and mission statement

LANGUAGE:
  • Must be able to fluently speak, read and write English
  • Fluency in Chinese and Vietnamese required.
  • Fluency in other languages is an asset

STATUS:
  • This is an FLSA Non-exempt position.
  • This is not an OSHA high-risk position.
  • This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).

Apply