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Call Manager Jobs in Chicago, IL (NOW HIRING)

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company ...

Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet/intranet, VPN, eFAX, and videoconferencing. * Orders and configures hardware and software of new ...

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

Oversee real-time call management, ensure consistent quality across all support interactions, and ensure Customer Outage Communications are executed timely and aligned to SLA expectations. * Conduct ...

Oversee real-time call management, ensure consistent quality across all support interactions, and ensure Customer Outage Communications are executed timely and aligned to SLA expectations. * Conduct ...

Oversee real-time call management, ensure consistent quality across all support interactions, and ensure Customer Outage Communications are executed timely and aligned to SLA expectations. * Conduct ...

Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet/intranet, VPN, eFAX, and videoconferencing. * Orders and configures hardware and software of new ...

Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet/intranet, VPN, eFAX, and videoconferencing. * Orders and configures hardware and software of new ...

Call Center Agent

Naperville, IL ยท On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Call Center Agent

Naperville, IL ยท On-site

$18.50/hr

Overview As a Call Center Agent the role is a key part of the ampliFI team, representing clients ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job ... Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.

Call Center Trainer

Tinley Park, IL ยท On-site

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Able to effectively work with team management and provide quality feedback to trainees in both ...

Call Center Trainer

Tinley Park, IL ยท On-site

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Able to effectively work with team management and provide quality feedback to trainees in both ...

Showing results 41-60

Call Manager information

See Chicago, IL salary details

$30.4K

$65.8K

$112.9K

How much do call manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call manager in Chicago, IL is $65,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $77,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are the most commonly searched types of Call jobs in Chicago, IL? The most popular types of Call jobs in Chicago, IL are:
What are popular job titles related to Call Manager jobs in Chicago, IL? For Call Manager jobs in Chicago, IL, the most frequently searched job titles are:
What cities near Chicago, IL are hiring for Call Manager jobs? Cities near Chicago, IL with the most Call Manager job openings:

Call Center Representative

LEGACY PARKING COMPANY LLC

Chicago, IL โ€ข On-site

$16.50 - $20.50/hr

Part-time

Re-posted 24 days ago


Job description

Description:

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).


Primary Responsibilities:

  • Answer a high volume of inbound calls
  • Resolve customer concerns while providing top of the line service
  • Navigate internal database and input customer information
  • Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
  • Provide an excellent customer experience with every call

Qualifications:

  • Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
  • Ability to work in fast paced environment
  • Ability to navigate multiple internet-based applications simultaneously
  • Excellent verbal and written communication skills

Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.


This is not a remote position. It is required to be onsite.

Requirements: