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Assistant Call Jobs in Chicago, IL (NOW HIRING)

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve * Provide an excellent customer experience with every call Qualifications: * Technical ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible ... assistant, or medical receptionist * Bilingual in English and Spanish (speaking, writing, and ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible ... assistant, or medical receptionist * Bilingual in English and Spanish (speaking, writing, and ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... * Assist customers with shipment inquiries, service requests, disputes, and claims. * Process ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Educate consumers on service products and account information * Assist with warranty and claims ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Educate consumers on service products and account information * Assist with warranty and claims ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

Transdev

Call Center Trainer

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Perform additional duties and responsibilities as needed and/or assigned. * Assist the Reservations ...

Transdev

Call Center Trainer

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Perform additional duties and responsibilities as needed and/or assigned. * Assist the Reservations ...

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All JobsCall JobsAssistant Call JobsAssistant Call Jobs in Chicago, IL

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.
What are the most commonly searched types of Call jobs in Chicago, IL? The most popular types of Call jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Assistant Call jobs? Cities near Chicago, IL with the most Assistant Call job openings:
Assistant Call jobs near you

Call Center Representative

LEGACY PARKING COMPANY LLC

Chicago, IL • On-site

$16.50 - $20.50/hr

Part-time

Re-posted 24 days ago

Job description

Description:

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).


Primary Responsibilities:

  • Answer a high volume of inbound calls
  • Resolve customer concerns while providing top of the line service
  • Navigate internal database and input customer information
  • Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
  • Provide an excellent customer experience with every call

Qualifications:

  • Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
  • Ability to work in fast paced environment
  • Ability to navigate multiple internet-based applications simultaneously
  • Excellent verbal and written communication skills

Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.


This is not a remote position. It is required to be onsite.

Requirements: