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Assistant Call Jobs in Chicago, IL (NOW HIRING)

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$15.25 - $19.75/hr

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted ... * assist in answering general inquiries from patients * Listen to patients while applying our ...

Johnstone Supply

HVAC Call Center Representative

Crestwood, IL · On-site

$15.75 - $20.25/hr

... • Assist other locations or in-store operations when needed • Support company initiatives such as lost sales tracking Qualifications • Previous customer service or call center experience ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.
What are the most commonly searched types of Call jobs in Chicago, IL? The most popular types of Call jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Assistant Call jobs? Cities near Chicago, IL with the most Assistant Call job openings:
Assistant Call jobs near you

Call Center Scheduler-Incoming - Part Time

Familia Dental

Schaumburg, IL • On-site

$18/hr

Part-time

Retirement

This job post has expired today. Applications are no longer accepted.

Familia Dental rating

5.6

Company rating: 5.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Type
Part-time
Description
Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.
* Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team- no prior experience or certification required. We provide comprehensive on-the-job training to help you succeed!
About the Company
Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career.
Benefits for Part-time Employees
  • Flex Time
  • 401K
  • Financial advisors
  • On-demand pay (receive part of your check early)!

Job Description:
The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.
Responsibilities/ Job Duties:
  • Provide excellent customer service to all patients calling in
  • Answering phone calls
  • Scheduling appointments based on needs of patients and availability of providers
  • Assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients' challenges

Requirements
  • Dependable and able to be on time
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent

Other Qualifications/ Skill Sets:
  • Strong Computer Skills- Ability to maneuver within multiple computer systems at once
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem-solving abilities
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability
Office Hours: M - F: 10:00 AM - 2:00 PM
  • Monday - Friday
  • 20 hours per week

Salary Description
18.00

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