ZipRecruiter

Log In

1

Call Manager Jobs in Zion, IL (NOW HIRING)

S and J Plumbing

Call Center Sales Manager

Arlington Heights, IL · On-site

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Sales Manager 📍 Arlington Heights, IL Lead the team that drives growth, revenue, and customer experience. At S&J Plumbing , every customer relationship starts with a phone call. We're ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Mr. Handyman

Call Center Office Manger

Mount Pleasant, WI · On-site

$16 - $21/hr

  • Retirement

  • PTO

Minimum 5 years of previous experience in office management. * Minimum 5 years of previous experience in call center customer service. * Computer proficiency in Microsoft Office, Excel and Customer ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$25K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

next page

Showing results 1-20

All JobsCall JobsCall Manager JobsCall Manager Jobs in Zion, IL

Call Manager information

See Zion, IL salary details

$28.4K

$61.4K

$105.3K

How much do call manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call manager in Zion, IL is $61,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $72,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What cities near Zion, IL are hiring for Call Manager jobs?

Cities near Zion, IL with the most Call Manager job openings:

Call Manager jobs near you

Call Center Manager

Abbott Laboratories Employees Credit Union

Gurnee, IL • On-site

$63.44 - $105.74/hr

Other

Posted 20 days ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

#J-18808-Ljbffr

Apply