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Call Manager Jobs in Chicago, IL (NOW HIRING)

Burroughs

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Burroughs, Inc.

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Loomis

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The Call Center provides or connects Zest customers, clients, partners with the following services: * Care Triage * Care management * Physician referral * Scheduling * Third party service referral ...

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Call Manager information

See Chicago, IL salary details

$30.4K

$65.8K

$112.9K

How much do call manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call manager in Chicago, IL is $65,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $77,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are the most commonly searched types of Call jobs in Chicago, IL? The most popular types of Call jobs in Chicago, IL are:
What are popular job titles related to Call Manager jobs in Chicago, IL? For Call Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Chicago, IL look for? The top searched job categories for Call Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Call Manager jobs? Cities near Chicago, IL with the most Call Manager job openings:
Call Manager jobs near you

Sr. Voice Engineer

Avani Technology Solutions, Inc.

Elk Grove Village, IL • On-site

Full-time

Re-posted 14 days ago

Job description

Position : Sr. Voice Engineer Candidates must have CUCM 10.5 experience. .
Duration: 12 months plus
Location: Elk Grove Village, IL
Description:
Supports the enterprise voice technologies including but not limited to all headquarter office, Operations Center, domestic and international airport, sales office, and contact center voice platforms. Provide consultation and direct technical support in incident, problem and change management processes for all enterprise voice related issues. Liaison to internal and external customers, ensuring enterprise voice-related needs is met. Implement system maintenance/administration, releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, diagnostics and tuning.
Qualifications:
o Bachelor's Degree in Computer Science, Information Systems or other related field, or an equivalent combination of experience, education, and / or training
o 5 years of IT experience including 3 years in a voice discipline
o Cisco Call Manager experience - CUCM 10.5
o Voice or Data Network Operations or Engineering experience
o Cisco Call Manager experience - CUCM and/or UCCE
o Cisco Certifications, CCVP, ITIL Foundations Certifications
o Airline experience a plus

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