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Call Manager Jobs in Virginia (NOW HIRING)

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

KSI Collision Parts

Call Center Representative

Mechanicsville, VA · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Process and manage customer orders and ensure timely delivery. * Verify customer information, such ... Prior experience in customer service or call center environment preferred. * Excellent ...

Career Listings

Network Engineer/Architect

Fort Belvoir, VA · On-site

$115K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and support Unified Communications, including Cisco Call Manager (CUCM), to ensure seamless voice and video collaboration. * Lead complex network engineering projects, including system ...

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

The Building People

Site Manager/QCM

Alexandria, VA

... call management across multiple secure facilities. The Site Manager is responsible for ensuring contract compliance, maintaining operational readiness, supporting continuity of operations, and ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

esr

Call Center Team Leader

Richmond, VA

Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center Manager to identify day-to-day call center needs and help establish ...

esr

Call Center Team Leader

Richmond, VA

Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center Manager to identify day-to-day call center needs and help establish ...

The Building People

Site Manager/QCM

Alexandria, VA

... call management across multiple secure facilities. The Site Manager is responsible for ensuring contract compliance, maintaining operational readiness, supporting continuity of operations, and ...

Acclaim Technical Services

Call Center Operator

Chantilly, VA · On-site

$80K - $104K/yr

  • Medical

  • Retirement

  • PTO

... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

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Showing results 41-60

All JobsCall JobsCall Manager JobsCall Manager Jobs in Virginia

Call Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Virginia?

The most popular types of Call jobs in Virginia are:

What are popular job titles related to Call Manager jobs in Virginia?

For Call Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Virginia look for?

The top searched job categories for Call Manager jobs in Virginia are:

What cities in Virginia are hiring for Call Manager jobs?

Cities in Virginia with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

Call Center Specialist

National Center for Missing & Exploited Children

Alexandria, VA • On-site

$18 - $22.50/hr

Other

Re-posted 7 days ago

Job description

National Center for Missing & Exploited Children
Position Description
TITLE: Call Center Specialist
LOCATION: Alexandria, Virginia or Lake Park, Florida
FLSA: Non-Exempt
DIVISION: Missing Children Division (MCD)
DEPARTMENT: Call Center
TRAVEL REQUIREMENT:
None
HOURS and SCHEDULE:
This position is funded until June 1, 2028
24/7 Call Center operation; must be available to work a swing shift of (9 AM - 5 PM, 10:00 AM - 6:00 PM or 12:00 PM - 8:00 PM). Employees must be able to work flexible, rotating shifts including weekends and holidays based on organizational and operational needs. Training is generally conducted during traditional first shift/business hours and takes approximately one month. This position is funded for a period of two years. The continuation of this position is contingent on the availability of additional funding and satisfactory performance. In the event that the funding for this position is reduced or ceases after the initial term, the position may be terminated. Efforts will be made to explore alternative funding sources, but continuation is not guaranteed.
REPORTS TO:
Works under the general supervision of the Manager, Call Center.
SUPERVISION EXERCISED:
None
RESPONSIBILITY FOR PUBLIC CONTACT:
Daily contact requiring courtesy, discretion, and sound judgment.
LICENSING AND CERTIFICATION:
Must be eligible to apply for NCIC certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain NCIC certification within three (3) months of hire and maintain certification including completion of all required training. NCIC certification requires background screening, to include fingerprinting, criminal history check, and professional references.
GENERAL DESCRIPTION:
Call Center Specialist is responsible for answering calls to the national 800 missing and exploited children hotline and accurately and expeditiously extracting and entering pertinent information while making sound judgment calls that will aid in the location, recovery, and reunification of missing children. Position is also responsible for responding to any disaster-related calls or inquiries that come through the national 800 number, through the NECLC hotline number or the Unaccompanied Minors Registry. This position is funded for a set duration and the contract will end on June 1st, 2028.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • This position requires the ability to access and use NCIC/Nlets data after successfully completing NCIC certification.
  • Respond to calls to the national 800 missing and exploited children hotline.
  • Intake accurate detailed reports on sightings and leads, on missing children including child exploitation and child pornography. Utilize available information to determine missing children case types.
  • Serve as a referral source to callers to include law enforcement, state clearinghouses, NPOs, and other resource organizations.
  • Determine appropriate publications for callers requesting mailed materials and enter orders into database.
  • Respond appropriately to missing and/or exploited children leads and information received via NCIC, news reports, online communication, Locater posters, TDD, AMBER Alerts, and/or messages by conducting callbacks to reporting parties and law enforcement agencies.
  • Enter CyberTipline Reports online of cases of child exploitation and child pornography.
  • Field calls to appropriate NCMEC personnel.
  • Direct caller to resources available on NCMEC's website.
  • Provide notifications to on-call case managers, FBI, and other agencies after hours, on critical missing children cases.
  • Take recovery reports of missing children and forward them to the appropriate case manager.
  • Maintain readiness for disaster-related requests that come through the NECLC that includes understanding how to best manage the various requests that come in as well as the various stakeholders involved. Complete necessary disaster reporting forms when required.
  • Complete all disaster-related training and updates, as required.
  • Participate in periodic NECLC drills.
  • Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide
  • Promote a professional image
  • Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence.
EDUCATION AND EXPERIENCE:
  • Associate's Degree in Human Services, Criminal Justice, or related field; or equivalent degree and/or work experience combination.
  • Bachelor's degree preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Good verbal, written and telephone communications skills.
  • Must have the ability to work flexible hours and regular weekend shifts.
  • Type minimum 40 wpm, error free.
  • If hired as a bilingual operator, must be fluent in English and foreign language.
  • Knowledge of word processing and database programs and applications.
  • Basic familiarity of the World Wide Web and Internet applications.
  • Strong verbal and written communication skills.
  • Excellent organizational and interpersonal skills.
  • Ability to prioritize multiple tasks.
  • Demonstrated word processing, spreadsheet and database software proficiency.
  • Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
  • Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

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