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Call Manager Jobs in Virginia (NOW HIRING)

... Call Manager -BONUS: Storage and Visualization experience Additional Information Why Veredus? Candidates work with a professional recruiter whose average experience is eight years in the industry.

... as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity. - Perform software upgrades on existing Cisco voice deployments - Provides guidance & leadership to Network ...

Call Center Manager

Manassas, VA · On-site

$70 - $90/hr

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

Strong understanding of call center operations and workflow management * Knowledge of how call center functions impact overall business performance * Furniture industry knowledge and repair ...

Sr. Network Engineer

Norfolk, VA

$100K - $137K/yr

Installs, configures, and maintains the hardware and software required for Call Center, Call Manager, Voice Mail, Instant Messaging, Presence, VOIP, Firewalls, and other devices needed for analog or ...

Sr. Network Engineer

Norfolk, VA · On-site

$100K - $137K/yr

Installs, configures, and maintains the hardware and software required for Call Center, Call Manager, Voice Mail, Instant Messaging, Presence, VOIP, Firewalls, and other devices needed for analog or ...

Network Operations Manager

Arlington, VA · On-site

$115K - $140K/yr

Cisco Call Manager * Unix/Linux experience * Network Storage Additional Information Veredus, A Hays Company is the leader in IT staffing and recruitment. With our local market knowledge and global ...

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Call Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are popular job titles related to Call Manager jobs in Virginia?

For Call Manager jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Call Manager jobs?

Cities in Virginia with the most Call Manager job openings:

Infographic showing various Call Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

UC Network Engineer with Security Clearance

TEKsystems c/o Allegis Group

Reston, VA • On-site

$180K - $225K/yr

Contractor

Posted 26 days ago


Job description

Top Skills' Details
1.TS/SCI 2.Cisco Call Manager (CUCM) – strong hands‑on experience (critical requirement).
-Broad experience designing, implementing, and troubleshooting: 3. Cisco UC Suite (CUCM, Unity, Expressway, CMS, etc.)
-Voice gateways, SIP, QoS
-Enterprise VoIP 4. Strong understanding of IP networking fundamentals.
Secondary Skills - Nice to Haves
uc
cisco voice
cisco voip
CUCM
Job Description
Required Skills & Technologies Cisco Call Manager (CUCM) – strong hands‑on experience (critical requirement).
Broad experience designing, implementing, and troubleshooting: Cisco UC Suite (CUCM, Unity, Expressway, CMS, etc.)
Voice gateways, SIP, QoS
Enterprise VoIP Strong understanding of IP networking fundamentals. Core Responsibilities
The selected Unified Communications Engineer will support enterprise‑grade voice, video, and networked communication systems. Responsibilities include:
1. Network Architecture & Physical Design
Develop and implement the physical design and architecture of:
-LANs
-WANs
-VoIP networks 2. Unified Communications Engineering
-Assist and lead the design and implementation of Cisco Unified Communications products.
-Support software upgrades and enhancements for existing Cisco voice deployments. 3. UC Systems Deployment & Optimization
-Deploy, troubleshoot, monitor, and optimize enterprise:
-IP telephony
-Voice solutions
-Video collaboration
-Mobility solutions 4. Operational Support
-Provide senior‑level support for day‑to‑day UC system operation.
-Partner with engineering teams to solve complex voice/video issues.
-Maintain system stability, availability, and performance.
Additional Skills & Qualifications
Compensation
-Target pay range: $180K–$225K, but the team is open to reviewing candidates up to $250K. Experience Level
Senior‑level role
7+ years of Unified Communications experience
Must have strong Cisco Call Manager (CUCM) experience

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About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US