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Call Manager Jobs in Virginia (NOW HIRING)

Veredus - DC

Newtwork Operations Manager

Arlington, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Call Manager -BONUS: Storage and Visualization experience Additional Information Why Veredus? Candidates work with a professional recruiter whose average experience is eight years in the industry.

The Maven Group, LLC

Senior Network Engineer

Herndon, VA

$106K - $146K/yr

Administer, monitor, troubleshoot, and optimize Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms. * Lead software upgrades, deployments, and ...

The Maven Group, LLC

Senior Network Engineer

Herndon, VA · On-site

$106K - $146K/yr

Administer, monitor, troubleshoot, and optimize Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms. * Lead software upgrades, deployments, and ...

The Maven Group, LLC

Senior Network Engineer

Herndon, VA · On-site

$106K - $146K/yr

Administer, monitor, troubleshoot, and optimize Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms. * Lead software upgrades, deployments, and ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

New

Ashley

Call Center Manager

Fredericksburg, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong understanding of call center operations and workflow management * Knowledge of how call center functions impact overall business performance * Furniture industry knowledge and repair ...

Connect Talent Solutions

Sr. Network Engineer

Norfolk, VA

$100K - $137K/yr

Installs, configures, and maintains the hardware and software required for Call Center, Call Manager, Voice Mail, Instant Messaging, Presence, VOIP, Firewalls, and other devices needed for analog or ...

Veredus - DC

Network Operations Manager

Arlington, VA

$115K - $140K/yr

  • Retirement

  • PTO

Cisco Call Manager * Unix/Linux experience * Network Storage Additional Information Veredus, A Hays Company is the leader in IT staffing and recruitment. With our local market knowledge and global ...

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Showing results 1-20

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Call Manager information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Virginia?

The most popular types of Call jobs in Virginia are:

What are popular job titles related to Call Manager jobs in Virginia?

For Call Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Virginia look for?

The top searched job categories for Call Manager jobs in Virginia are:

What cities in Virginia are hiring for Call Manager jobs?

Cities in Virginia with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

CISCO Call Manager Administrator

ACCELERA SOLUTIONS, INC.

Chantilly, VA • On-site

Other

Re-posted 15 days ago

Job description

This position is full time on site in Chantilly, Va and requires a secret clearance so candidates must be clearable.

Accelera Solutions is looking for a Cisco Call Manager Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization s Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.

As a Cisco Call Manager Administrator, you will be responsible is responsible for the day-to-day administration, configuration, and maintenance of the organization s Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services. This role requires a deep understanding of Cisco VoIP technologies, unified communications, and collaboration solutions. You will work closely with the engineering team, IT staff, and other external stakeholders to ensure the effective operation of the call managers at various locations and their integration into the organization's infrastructure.

Responsibilities:
You will be responsible for designing, implementing, and managing enterprise-level Cisco Unified Communications solutions across our Air Force network infrastructure.
Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standards
Perform user account management, device configuration, and phone provisioning per DoD guidelines
Monitor system performance and generate regular status reports for DoD compliance
Execute routine maintenance tasks, backups, and system health checks following DISA STIGs
Provide tier 2/3 technical support for voice and unified communications issues
Assist with system upgrades and patch management under senior engineer guidance
Maintain accurate documentation of system configurations and changes per DoD requirements
Support dial plan management and call routing configurations
Coordinate with vendors and service providers for issue resolution
Participate in on-call rotation for after-hours support
Support after-hours maintenance windows and emergency response activities
Administer and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring.
Perform regular system health checks, backups, and maintenance tasks to ensure system reliability and performance.
Experience with phone provisioning, user management, and device configuration
Understanding of dial plans, call routing, and voice gateway configurations
Familiarity with Cisco Unity Connection and voicemail administration
Knowledge of basic networking concepts (TCP/IP, VLANs, DNS)
Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements

Qualifications Required:

10+ Years of relevant experience (Bachelor s degree in relevant field may be substituted for 5 years of relevant experience).
Familiarity with network and system security principles, protocols, and configurations.
Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.
Ability to obtain/maintain Secret Clearance

Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.

Apply