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Call Manager Jobs in Utah (NOW HIRING)

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Seasonal Multichannel Call Center Representative Lehi, UT SmithRx is a rapidly growing, venture ... Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

  • Retirement

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT · On-site

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

Karl Malone ADS

General Manager PowerSports Call Us !!

Ogden, UT · On-site

$90K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General Manager - Powersports This Isn't Just Another General Manager Job...This Is Your Chance to ... CALL OR TEXT US TODAY! David Hicks 801-755-8334 Kris Wiseman 801-633-6947 Jon May 801-859-3442 KARL ...

SmithRx

Seasonal Inbound Call Center Representative

Lehi, UT

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Seasonal Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

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Showing results 41-60

All JobsCall JobsCall Manager JobsCall Manager Jobs in Utah

Call Manager information

See Utah salary details

$26.9K

$58.1K

$99.7K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Utah is $58,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Utah?

The most popular types of Call jobs in Utah are:

What are popular job titles related to Call Manager jobs in Utah?

For Call Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Utah look for?

The top searched job categories for Call Manager jobs in Utah are:

What cities in Utah are hiring for Call Manager jobs?

Cities in Utah with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,112 per year, or $27.9 per hour.

Inbound Call Center Representative

SmithRx

Lehi, UT

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Do the right thing. Especially when it's hard.
  • Courage: Embrace the challenge.
  • Together: Build bridges and lift up your colleagues.

Job Summary:

At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.

Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.

This position requires a 9-week onsite training and nesting period at our Lehi office, which is crucial for success in the role. The initial 3-week training class runs from 8:00 am to 4:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!

What will you do:

  • Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
  • Educate members about their pharmacy benefits.
  • Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
  • Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What will you bring to SmithRx:

  • 2+ years of experience working in a call center environment required
  • Must be located local to our Lehi, UT office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
  • Proficiency in Windows, MS Office, G-Suite required
  • HS Diploma, GED, or equivalent
  • Active listening, and conversational speaking skills, with a high degree of empathy
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Passion for helping people
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
  • Prior experience resolving complex issues within a call center environment is preferred

What SmithRx Offers You: 

  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Wellness Benefits
  • Commuter Benefits 
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Apply