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Call Coordinator Jobs in Utah (NOW HIRING)

Acima

Lease Processor - Call Center Agent

Draper, UT · On-site

$17/hr

Lease Processor - Call Center Agent Location: Draper, Utah In-office Class Start Date: 9/14/26 ... Team cooperation and coordination to reach department goals Join Our Team Acima is a dynamic ...

Gen4 Dental

Treatment Coordinator

Saratoga Springs, UT

$17.50 - $22.75/hr

Our treatment coordinators are vital in providing our patients with a best-in-class experience ... Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. Ensure that patients ...

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

Maintains and projects the Credit Union's quality reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and ...

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

Maintains and projects the Credit Union's quality reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and ...

America First Credit Union

Call Center Agent

Roy, UT · On-site

$16 - $18/hr

Maintains and projects the Credit Union's quality reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and ...

Leigh and Co.

Wedding Coordinator

Salt Lake City, UT · On-site

$400/wk

The Lead Wedding Coordinator position is an exciting opportunity for those looking to be a wedding ... Attend a final details call with clients approximately 6 weeks prior to the wedding to confirm ...

White Dove Detox

Admissions Coordinator 4:30-11:00pm

Layton, UT · On-site

$17.50 - $23.75/hr

Admission Coordinator (Part-Time), 4:30pm-11:00pm White Dove Detox - Layton, UT Before anything ... This is not a position where you make a call, pass along information, and assume someone else will ...

Leigh and Co.

Wedding Coordinator

Springdale, UT · On-site

$350/wk

The Lead Wedding Coordinator position is an exciting opportunity for those looking to be a wedding ... Attend a final details call with clients approximately 6 weeks prior to the wedding to confirm ...

Leigh and Co.

Wedding Coordinator

Park City, UT · On-site

$350/wk

The Lead Wedding Coordinator position is an exciting opportunity for those looking to be a wedding ... Attend a final details call with clients approximately 6 weeks prior to the wedding to confirm ...

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Call Coordinator information

See Utah salary details

$10

$21

$40

How much do call coordinator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call coordinator in Utah is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.65 per hour, depending on experience, location, and employer.

What is a call coordinator?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

How does a call coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

What are the key skills and qualifications needed to thrive as a call coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

Can I work in a call center without experience?

Call coordinator roles in call centers often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer proficiency are usually sufficient to start, with more advanced skills developed over time.

What does a call coordinator do?

A call coordinator manages and directs incoming and outgoing calls within an organization, ensuring effective communication between clients, staff, and departments. They often use phone systems or customer management software and may handle scheduling, message taking, and issue escalation to support smooth operations.

What are the most commonly searched types of Call jobs in Utah?

The most popular types of Call jobs in Utah are:

What cities in Utah are hiring for Call Coordinator jobs?

Cities in Utah with the most Call Coordinator job openings:

Call Coordinator jobs near you
Infographic showing various Call Coordinator job openings in Utah as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,156 per year, or $21.2 per hour.

Call Center Team Lead

Serenity Mental Health Centers

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Requirements

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required-we provide comprehensive training. 

Benefits

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching 

Apply