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Call Manager Jobs in Georgia (NOW HIRING)

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...

MCI Careers

Call Center Supervisor

Savannah, GA

This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

MCI Careers

Call Center Supervisor

Savannah, GA

This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...

Coastal Health

Call Representative

Kingsland, GA · On-site

$14 - $17.25/hr

Call Representative - Coastal Health Location: Kingsland, GA Position: Full-Time We are looking for ... Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization ...

Physicians Group Services

Call Representative

Kingsland, GA · On-site

$14 - $17.25/hr

Call Representative - Coastal Health Location: Kingsland, GA Position: Full-Time We are looking for ... Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Acting as the primary escalation point for Order Management issues, working closely with retail ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...

RemX

Call Center ~ Financial

Atlanta, GA · On-site

$20/hr

Manage high-volume inbound and outbound calls with professionalism and efficiencyAssist customers with account inquiries, transactions, and service requestsResolve issues and complaints while ...

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Call Manager information

See Georgia salary details

$24.9K

$53.9K

$92.5K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Georgia is $53,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $63,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Georgia?

The most popular types of Call jobs in Georgia are:

What are popular job titles related to Call Manager jobs in Georgia?

For Call Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Georgia look for?

The top searched job categories for Call Manager jobs in Georgia are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $53,900 per year, or $25.9 per hour.

Call Center Supervisor - WI

Verida Inc

Villa Rica, GA • On-site

Full-time

Posted 25 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: On-site in Madison, WI


POSITION IS CONTINGENT UPON AWARD OF CONTRACT



SUMMARY:

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.



ESSENTIAL FUNCTIONS

  • Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
  • Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
  • Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
  • Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
  • Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
  • Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
  • Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
  • Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
  • Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
  • Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

  • Ability to work well with people. Strong leadership skills.
  • Exceptional organization and time management skills.
  • Positive attitude, good judgment, and strong work ethic.
  • Demonstrate excellent interpersonal communication skills.
  • Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation.
  • Knowledge of telephone call center systems.

QUALIFICATION

  • Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
  • Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.


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