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Call Listener Jobs in Yakima, WA (NOW HIRING)

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Call Listener information

See Yakima, WA salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call listener in Yakima, WA is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Yakima, WA?

For Call Listener jobs in Yakima, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Yakima, WA look for?

The top searched job categories for Call Listener jobs in Yakima, WA are:

What cities near Yakima, WA are hiring for Call Listener jobs?

Cities near Yakima, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Yakima, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,344 per year, or $18 per hour.

Radiology Access Associate

White Plains Hospital

South Broadway, WA

$20.47 - $30.71/hr

Per diem

Re-posted 4 days ago

White Plains Hospital rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

167th of 1,064 rated hospitals

Job description

City/State:

White Plains, New York

Department:

Radiology Clerical_1

Work Shift:

Day

Work Days:

MON-FRI, VARIED HOURS

Scheduled Hours:

Per Diem

Hours Per Pay Period:

0

Pay Rate/Range:

$20.4737 - $30.7105

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.


Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with established scheduling guidelines and clinical escalation protocols.

3. Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.

4. Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.

5. Strives to resolve caller's inquiries in a single interaction.

6. Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.

7. Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.

8. Provides feedback and collaborates with colleagues and leadership to improve departmental performance.

9. Attends mandatory meetings/in-services and participates in workgroups or projects as assigned.

10. Completes all annual mandatory requirements and conditions of employment. 11. Performs all other related duties as assigned.

Education & Experience Requirements

High school diploma or general equivalency diploma (GED) required Previous customer service experience required. Previous physician practice experience preferred Previous call center experience preferred Basic medical terminology, electronic scheduling, electronic medical record experience preferred

Core Competencies

Ability to speak, write, understand, and communicate in English language Ability to handle high volume of calls through the day Excellent telephone etiquette and communication skills Ability to multi-task in fast paced environment Ability to deal professionally and efficiently with all levels of management and external constituencies Self-starter, self-motivated and ability to work without supervision Flexible, organized and able to set priorities and manage time Excellent interpersonal, teamwork, and communication skills (both verbal and written) Exhibit active listening, empathy, courtesy, and professionalism at all times

Physical/Mental Demands/Requirements & Work Environment

Ability to use computer for extensive periods of time May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc. Occasional lift and/or move of 15 to 20 lbs. Requires movement about the department as needed throughout the day Ability to sit for extended periods of time Ability to handle high call volume


White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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