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Call Listener Jobs in Suffolk, VA (NOW HIRING)

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Call Listener information

See Suffolk, VA salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Suffolk, VA is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Suffolk, VA? For Call Listener jobs in Suffolk, VA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Suffolk, VA look for? The top searched job categories for Call Listener jobs in Suffolk, VA are:
What cities near Suffolk, VA are hiring for Call Listener jobs? Cities near Suffolk, VA with the most Call Listener job openings:
Call Listener jobs near you

AM Sales Manager (Call Center)

Life Protect 24/7

Norfolk, VA • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.


How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay

  • Weekly Pay

  • Paid Training

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • 2 years of experience leading a team in a call center environment

  • At least one year of experience in leading a remote team

  • Experience in monitoring call quality, call queue, and coaching sales

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Ability to motivate and engage a sales team


Pay: $52,000 with opportunities for monthly/quarterly bonuses


Full-Time AM Schedule: Monday-Friday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.