ZipRecruiter

Log In

1

Call Listener Jobs in Suffolk, VA (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Suffolk, VA

Call Listener information

See Suffolk, VA salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call listener in Suffolk, VA is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Suffolk, VA?

For Call Listener jobs in Suffolk, VA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Suffolk, VA look for?

The top searched job categories for Call Listener jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Call Listener jobs?

Cities near Suffolk, VA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Suffolk, VA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 21% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,443 per year, or $17 per hour.

Financial Solutions Specialist (Call Center Sales)

Chartway Federal Credit Union

Virginia Beach, VA • On-site

$21 - $22/hr

Full-time

Re-posted 25 days ago

Job description

Job Title: Financial Solutions Specialist
Job Type: Full-Time
Department Hours: Monday -Friday 8:30 AM - 7:30 PM; Saturday 9:00 AM - 3:00 PM
Location: Virginia Beach, VA
Hiring Range: $21 - $22 per hour
(Higher compensation maybe considered based on experience, qualifications, and internal equity)
All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect, integrity, and kindness,and are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgrounds,viewpoints, and life experiences are welcome, knowing this commitmentstrengthens our credit union family and communities.
The Financial Solutions Specialist reports to the Member Solutions Center Manager, and is responsible for providing exceptional service experiences in a fast paced call center environment. Team members are accountable for first call resolution by accurately resolving member inquires through the extension of credit union product and service solutions. All experiences delivered should positively contribute to the channels achievement of sales and service performance objectives. Specialist may interact with members by telephone, email or chat.
Responsible and Accountable for:
  • Consistently delivering an exceptional member experience as measured by the credit union
  • Responsibilities include delivering energetic service through multiple media types; telephone, emails and chat.
  • Producing a pro-rata portion of assigned sales goals
  • Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the member
  • Utilizing "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance standards
    Complying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss.
  • Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services.

Knowledge, Skills and Abilities:
  • Possess superior organizational skills that enable accurate and efficient service and sales experiences.
  • Possess superior verbal and written communication skills.
  • Possess the knowledge required to educate and guide members through the membership, account and loan application process up to and including closing.
  • Possess excellent listening and communication skills.
  • Self-motivated to meet aggressive sales goals and manage competing priorities.
  • Ability to act as a problem solver, information provider and liaison between members and various internal departments.
  • Ability to work in a fast paced, ever changing environment.
  • Ability to effectively move between communication tools-telephone, email and chat- as demand presents.
  • Demonstrate strong work ethic that supports organizational values and demands the highest standard of conduct from self and others.

Education and Experience:
  • Education: Some college preferred but high school education or equivalent GED acceptable.
  • Experience: Two to three years of sales and customer service preferably in a financial institution contact/call center environment.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
Ifa reasonable accommodation is needed for the job interview process, pleasecontact our Talent Acquisition Team at 1-877-319-4818extension 74862 or email us at recruiter@chartway.com.

Apply