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Part Time Virtual Call Center Jobs in Suffolk, VA

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Part Time Virtual Call Center information

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Suffolk, VA?

The most popular types of Virtual Call Center jobs in Suffolk, VA are:

What are popular job titles related to Part Time Virtual Call Center jobs in Suffolk, VA?

For Part Time Virtual Call Center jobs in Suffolk, VA, the most frequently searched job titles are:

What job categories do people searching Part Time Virtual Call Center jobs in Suffolk, VA look for?

The top searched job categories for Part Time Virtual Call Center jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Part Time Virtual Call Center jobs?

Cities near Suffolk, VA with the most Part Time Virtual Call Center job openings:

Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Suffolk, VA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 92% In-person, and 8% Remote job distribution.

CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - PART TIME

Virginia Beach, VA • On-site

Omni Channel
See more jobs at Omni Channelexternal

$16.75/hr

Part-time

Re-posted 2 days ago

Job description

We're hiring Customer Care Center Associates to join our team in a fast-paced call center environment. This role supports our customers with inquiries related to E-Commerce orders, Uniform services, and general customer assistance. No prior experience in these areas is required - training will be provided to ensure you have the tools and knowledge needed to succeed.
This is a part-time, in-person position working on site at our Customer Care Center with a reliable and consistent schedule. Associates work an 8-hour shift scheduled between 10:00 AM and 10:00 PM, including alternating weekends. The schedule is set and predictable, making it easy to plan ahead while supporting our customers during key service hours.
Job Summary:
Responsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email. Reports to Customer Contact Center Supervisors.
Duties and Responsibilities:
  • Responds to inquiries and assists customers and or stores via phone and e-mail. Including however not limited to On-line Orders and Phone Orders. Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements. Provides Friendly Professional and Personalized customer service at all times.
  • Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary.
  • Comprehends captures and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner. Prepares and sends email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team.
  • Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as DHL and FedEx.
  • Analyzes problems and offers solutions. Communicates in a professional manner with clarity using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism.
  • Provides customer assistance regarding product information as well as warranty related problems. Maintaining an understanding of Uniform regulations Keep it New KIN plans and NEXCOM s policies and procedures as it applies to returns.
  • Serves as liaison between the merchant's store personnel distribution and accounting personnel vendors and other business partners as necessary.
  • Stays abreast of product promotional and systems developments. Maintaining an understanding of current NEX policies and procedures.
  • Adapts easily to change working in a 24/7 environment requiring flexibility to meet unexpected demands. Works as part of a highly motivated customer service team welcoming feedback while contributing to building team spirit. Assist other Team members as needed.
  • Works evenings weekends holidays and overtime as needed.
  • Works under the general supervision of designated supervisors. Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency accuracy conformance and compliance with PII PCI ASER and other written policies procedures and instructions.
  • Adheres to prescribed telephone and e-mail etiquette scripts utilizing the Standard Operating Procedures as defined by management.
  • Processes orders for authorized patrons as defined in the Armed Services Exchange Regulations ASER.
  • Performs other related duties as assigned

GENERAL EXPERIENCE: 1-year responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience.
AND SPECIALIZED EXPERIENCE: 1 year progressively responsible experience in retail call center or other related sales performing the kind of duties which constitute the principal work of the position to be filled.

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