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Call Listener Jobs in Charlottesville, VA (NOW HIRING)

Speedy Rooter, Inc.

Plumber

Charlottesville, VA · On-site

$75K - $150K/yr

Handling customer queries and responding to call-outs. * Troubleshooting and resolving problems ... Good listening and communication skills. * Good interpersonal skills and patience. * Physical ...

Home Instead

Admin Assistant

Charlottesville, VA · On-site

$17.75 - $24/hr

Answer each incoming call in a friendly, professional and knowledgeable manner and distribute ... Must demonstrate excellent oral and written communication skills and the ability to listen ...

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Call Listener information

See Charlottesville, VA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Charlottesville, VA is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Charlottesville, VA?

For Call Listener jobs in Charlottesville, VA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Charlottesville, VA look for?

The top searched job categories for Call Listener jobs in Charlottesville, VA are:

What cities near Charlottesville, VA are hiring for Call Listener jobs?

Cities near Charlottesville, VA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Charlottesville, VA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,961 per year, or $17.8 per hour.

Call Center Specialist - Connection Center (PRN)

Fishersville, VA • On-site

Augusta Medical Center
Hospitals • 1 - 5K employees
Learn more about Augusta Medical Centerexternal

$17.99 - $18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

  • Comprehensive insurance package including medical, dental, and vision coverage
  • Retirement savings plans and financial wellness support programs
  • Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
  • Generous paid time off and flexible scheduling to promote work-life balance
  • Career development programs including clinical ladders, shared governance, and advancement opportunities
  • Personalized onboarding with dedicated preceptors and ongoing educational support
  • Tuition reimbursement and access to onsite childcare
  • Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
  • Competitive pay with shift/weekend differentials
  • Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Call Center Specialist plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Serves as point of contact for incoming phone calls for patients, families and team members. Provides compassionate, accurate and timely assistance. Ensure callers feel heard, supported and cared for in their interaction.

Essential Job Duties

  • Answers calls promptly and politely
  • Routes calls as needed to appropriate department/area
  • Follows protocols as related to HIPAA regulations and Augusta Health policies and procedures
  • Verifies patient information as needed
  • Provides information to callers as requested and as appropriate
  • Utilize the electronic heath record software (Expanse) as needed

Required Qualifications

  • Education: None
  • Licensure/Certification: None
  • Experience: Previous customer service experience
  • Driver’s License: N/A
  • Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

  • Education: None
  • Licensure/Certification: None
  • Experience: Experience in Healthcare
  • Prior experience in a hospital, healthcare system, or related service-oriented environment
  • Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

  • Knowledge of medical terminology
  • Familiarity with patient privacy regulations
  • Clear and empathetic verbal communication
  • Active listening skills
  • Handles confidential interactions and information with extreme discretion to work within HIPAA privacy regulations
  • Strong written, verbal and audible communication skills

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

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