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Call Listener Jobs in Manassas, VA (NOW HIRING)

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

Strong listening and problem-solving abilities * Ability to remain calm and professional under pressure * Proficient with CRM software and call center technologies * What We Offer: * Competitive pay

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... listening. · Ability to problem solve · Ability to analyze customer issues, identify the root ... call center-specific technologies. · Ability to adjust to different situations, customer needs ...

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Strong listening and problem-solving abilities. * Ability to remain organized in a fast-paced ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Strong listening and problem-solving abilities. * Ability to remain organized in a fast-paced ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Strong phone and verbal communication skills along with active listening. * Customer focus and ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $22/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Strong phone and verbal communication skills along with active listening. * Customer focus and ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Strong phone and verbal communication skills along with active listening. * Customer focus and ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $22/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Strong phone and verbal communication skills along with active listening. * Customer focus and ...

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All JobsCall Listener JobsCall Listener Jobs in Manassas, VA

Call Listener information

See Manassas, VA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Manassas, VA is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Manassas, VA?

For Call Listener jobs in Manassas, VA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Manassas, VA look for?

The top searched job categories for Call Listener jobs in Manassas, VA are:

What cities near Manassas, VA are hiring for Call Listener jobs?

Cities near Manassas, VA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Manassas, VA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 18% Part Time, 6% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,248 per year, or $17.9 per hour.

Call Center Agent

Sparkbit 360

Washington, DC

$16 - $26/hr

Full-time

Re-posted 2 hours ago

Job description

  • Job Description

  • Position Overview:

    We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling inbound and outbound calls with professionalism and efficiency. The ideal candidate will be adept at understanding customer needs, resolving inquiries promptly, and providing exceptional support to enhance the overall customer experience.

  • Responsibilities:
      • Handle inbound and outbound customer calls professionally and efficiently
      • Address customer inquiries, concerns, and complaints with patience and empathy
      • Provide accurate information about products, services, and company policies
      • Document all customer interactions accurately in the customer relationship management (CRM) system
      • Identify and escalate unresolved issues to appropriate higher-level personnel
    Qualifications:
      • Proven experience in a call center or customer service role
      • Excellent verbal and written communication skills
      • Strong listening and problem-solving abilities
      • Ability to remain calm and professional under pressure
      • Proficient with CRM software and call center technologies

    What We Offer:

    • Competitive pay
    • Opportunities for advancement
    • Professional development and training
    • Supportive and collaborative team environment
    • Travel opportunities (if applicable)