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Call Listener Jobs in Hopewell, VA (NOW HIRING)

GardaWorld

Global Surveillance Specialist

Richmond, VA · On-site

$23/hr

... Active listening • Effective communications skills • Call management/etiquette • Sentence clarity/spelling • Quickly Access Situations (5Ws) • Verbal/reading comprehension • Problem ...

GardaWorld

Global Surveillance Specialist

Richmond, VA · On-site

$23/hr

... Active listening • Effective communications skills • Call management/etiquette • Sentence clarity/spelling • Quickly Access Situations (5Ws) • Verbal/reading comprehension • Problem ...

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All JobsCall Listener JobsCall Listener Jobs in Hopewell, VA

Call Listener information

See Hopewell, VA salary details

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$16

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How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Hopewell, VA is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Hopewell, VA?

For Call Listener jobs in Hopewell, VA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Hopewell, VA look for?

The top searched job categories for Call Listener jobs in Hopewell, VA are:

What cities near Hopewell, VA are hiring for Call Listener jobs?

Cities near Hopewell, VA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Hopewell, VA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,331 per year, or $16 per hour.

Call Center Representative

Richmond, VA • On-site

Capital Area Health Network
Human Resource Programs Administration • 51 - 200 employees
Learn more about Capital Area Health Networkexternal

$15.75 - $19.75/hr

Other

Re-posted 19 days ago

Job description

JOB SUMMARY
Capital Area Health Network's Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network's call center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients.
ESSENTIAL FUNCTIONS

  • Answer phones and respond to online appointment requests
  • Accurately schedule patient appointments for all physicians and locations using knowledge of the physician's specialty, schedule, and accepted insurances
  • Enter or verify all personal and billing information when scheduling appointments for New or Established patients
  • Obtain identification data, insurance and income information, etc.
  • Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department
  • Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary
  • Educate the patients about the importance of making and keeping an appointment
  • Provide educational information to all patients including, but not limited to; a detailed and accurate explanation of the CAHN's system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by management team and/or staff
  • Recognize, document, and alert the supervisor of trends in patient calls.
  • Update patient information in Electronic Health Record (eClinical Works)
  • Perform other administrative duties and related tasks as assigned by the management team and staff.
  • Adhere to all CAHN standards, guidelines, policies and procedures
  • Perform other duties as assigned by supervisor
KNOWLEDGE, SKILL, ABILITIES AND OTHER CHARACTERISTICS
  • Customer Service-the individual must have excellent customer service skills and the ability to utilize these skills with internal and external customers
  • Confidentiality- the individual must be knowledgeable of the HIPAA guidelines and have the ability to keep all patient information confidential
  • Communication- the individual must possess outstanding verbal and written communication skills.
  • Flexible- the individual must be able to work a flexible schedule and attend and support CAHN events outside of regular business hours.
  • Problem-solving- the individual must possess excellent problem-solving skills.
  • Detailed Oriented- the individual must be able to easily observe details and make a quick and efficient analysis
  • Autonomous- the individual is able to work alone and manage tasks efficiently
  • Proactiveness - the individual analyzes problems and demonstrates initiative in solving without much direction.
  • Multi-task- the individual must be able to multi-task in a high-stress, fast-paced environment.
  • Motivation- the individual must have the ability to be a self-starter without requiring additional prompting by the supervisor.
  • People Skills- the individual has excellent people skills which include listening and exercising patience.
  • Punctual- the individual has the ability to be on time to work and to all CAHN functions.
  • Commitment-the individual must know and have the ability to commit to CAHN's mission, vision, and values.
EDUCATION AND EXPERIENCE
  • High school diploma, GED, or equivalent (minimum)
  • One to three years of progressive customer service experience.
  • Experience in a call center and/or medical office is highly desirable.
  • Familiarity with eClinicalWorks is a plus.
  • Basic office skills: typing, faxing, scanning, and telephone etiquette.

QUALIFICATIONS
To perform this job successfully, the employee must be able to perform each essential function, as well as the physical and mental requirements satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently.
This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

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