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Call Listener Jobs in Springfield, OH (NOW HIRING)

La Petite Academy

Lead Teacher

Beavercreek, OH

$14 - $18.50/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Lead Teacher

Beavercreek, OH · On-site

$14.50 - $19.50/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in Springfield, OH

Call Listener information

See Springfield, OH salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Springfield, OH is $16.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Springfield, OH? For Call Listener jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Springfield, OH look for? The top searched job categories for Call Listener jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Call Listener jobs? Cities near Springfield, OH with the most Call Listener job openings:
Call Listener jobs near you

Nurse Practitioner/Physician Assistant Psych Med PT

Eventus WholeHealth

Piqua, OH • On-site

$99K - $128K/yr

Other

Re-posted 13 days ago

Eventus WholeHealth rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
As a Psychiatric Advanced Practice Clinician (Nurse Practitioner or Physician Assistant), you will provide behavioral health and psychiatric medication management services within skilled nursing and senior living communities. This role includes routine patient rounding, evaluation and ongoing management of mental health conditions, and close collaboration with interdisciplinary teams to support residents' emotional and cognitive well-being. You will work closely with facility partners to ensure continuity of care, optimize treatment plans, and promote a therapeutic environment. Our value-based approach emphasizes proactive care, improved quality outcomes, and a better experience for patients, families, and care teams.
Qualifications:
  • Current NP or PA licensure in the state of practice
  • Previous professional patient care experience
  • Experience in geriatrics, family medicine, or psychiatry preferred.
  • Exceptional patient-centered service skills, including compassionate communication, active listening, professionalism, and the ability to build trusting relationships with residents, families, and facility staff
  • Strong collaboration skills with the ability to work effectively across interdisciplinary teams
Why Eventus WholeHealth?
  • AI-Enabled Innovation: Work with cutting-edge tools that support clinical excellence, reduce administrative burden, and help you deliver more proactive, whole-person care.
  • Interdisciplinary Collaboration: Partner with physicians, behavioral health specialists, care coordinators, and facility staff to create integrated, person-centered care plans.
  • Mission-Driven Impact: Join a team dedicated to redefining long-term care and improving quality of life for residents every day.
  • Growth & Development: We invest in your professional journey with accessible training, developmental resources, and opportunities to grow your clinical expertise.
  • Flexibility & Balance: Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Competitive Benefits:
  • Flexibility - no call, no weekends
  • Professional licensure reimbursement
  • CME opportunities
  • Fuel card for gas and car maintenance
  • Additional compensation for any extensive travel time

Learn more at www.eventuswholehealth.com
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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