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Call Listener Jobs in Springfield, OH (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Dayton, OH · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Dayton, OH · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Dayton, OH · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Springfield, OH

Call Listener information

See Springfield, OH salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Springfield, OH is $16.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Springfield, OH? For Call Listener jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Springfield, OH look for? The top searched job categories for Call Listener jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Call Listener jobs? Cities near Springfield, OH with the most Call Listener job openings:
Call Listener jobs near you

Call Center Support Specialist

The Children's Network of Southwestern Ontario

Fairborn, OH • On-site

Other

Re-posted 4 days ago

Job description

Position Summary:
This position is responsible for assisting clients, vendors, staff members, or any customer contacting the agency via telephone or secure email. The person must be able to communicate with professionalism and the highest regard for customer service. The person must have basic computer skills and understand the basic use of unified communications hardware/software in a Call Center setting.
Key Responsibilities:
  1. Answer incoming phone calls including but not limited to:
  • Scheduling
  • Agency/program related questions
  • Medication Refills
  • Crisis triage/988 triage
  • Appointment details
  • Medical records requests
  • General organizational and resource information
  1. Perform several receptionist duties:
  • Cultivating a professional, pleasant, and efficient conduct when greeting all callers.
  • Verifies client contact information to a degree of 100% accuracy and updates, as necessary.
  • Knowledgeable about agency policies and procedures
  • Responsive and accurate in directing calls to the appropriate department or staff member.
  • Encourages clients to reschedule immediately when cancelling appointments, verifies if medication refills are needed at time of reschedule.
  • This work schedule is flexible, based on business needs, and dependent upon times of high call volume. Work hours range from 8am-5pm.
  • Schedules interpreting services via 3rd-party website, as needed.
  • Manages incoming referrals based on current process and makes outreach within 3-business days; documents all outreach to referrals and follows up with referral sources, as needed.
  1. Answers calls with efficiency
  • Maintains communication with the caller until the issue is resolved and all questions are answered; Follows one call resolution model.
  1. May be responsible for covering an evening shift and flex overtime.
  2. Reports daily activities and other pertinent information to a degree of 100% accuracy.
  3. Escalates complaints promptly and to the correct agency personnel.
  4. Securing all client information in assigned place before leaving to a degree of 100% accuracy.
  5. Demonstrates pleasant, professional, and efficient conduct in person and on the telephone as evidence by receiving no complaints regarding voice tone, accuracy, kindness, and responsiveness.
  6. Provides support to the clinical staff of the agency as needed.
  7. Develops and maintains positive collaboration with other community resources and referral agencies.
  8. Safety captain for their location.
  9. Maintains agency-required annual training including HIPAA, client rights and grievances, safety training, infection control, crisis training, and others as required by ODMH/ODADAS.
  10. Adheres to all organizational and departmental policies, including compliance with all behavioral and

ethical expectations.
14. Responds to tasks assigned by Support Management Team and Senior Administration promptly and meets all stated deadlines.
15. Assists other support staff in their absence and with overflow of other duties.
16. Has no unexcused absence from assigned meetings and trainings.
17. Have no more than two unexcused absences per quarter.
18. Other clerical tasks and duties as assigned by Support Management Team.
19. Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations.
20. Completes all agency-required training, including but not limited to client rights and grievances, safety training, infection control, etc.
21. Demonstrates and supports the company core values TCN C.A.R.E.S. "Commitment, Accountability, Respect, Empathy, Service"
Minimum Qualifications:
  • Education: High School Diploma or Equivalent.
  • Certification: First Aid/CPR; Crisis De-escalation.
  • Other: Prefer previous work in Community Behavioral Health/Addiction Treatment
  • Setting or other Social Service organization; at least one year in customer service or Call Center position; Experience working with multi-line phone and computer system.

Knowledge, Skills, & Abilities:
Knowledge of:
  • Unified communications hardware and software operation.
  • Electronic Health Records.
  • Microsoft Office Suite of products including Teams, Word, Excel, and Outlook.
  • HIPPA Standards.

Skills:
  • Capacity to perform duties effectively under potential emotional stress and conflict situations.
  • Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes.
  • Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.

Abilities:
  • Willingness and physical capability to engage in activities essential to meet the fundamental needs of individuals served. This includes occasional assistance in relocating individuals to new living situations, aiding with shopping, and instructing daily living skills, as necessary.
  • Ability to effectively communicate with clients and the public using empathy and active listening skills. Demonstrate accurate data entry skills. Knowledge retention skills. Ability to think critically and solve problems for positive outcomes.
  • Lifting to 25 pounds, use of computer keyboard for data entry, sitting for periods of time, bending, stooping, reaching, ability to see, hear, and communicate information clearly.

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