ZipRecruiter

Log In

1

Call Listener Jobs in Monroe, LA (NOW HIRING)

Drax

Sustainability Forester

West Monroe, LA · On-site

$116K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Mer Rouge, LA · On-site

$94K - $108K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax Group

Sustainability Forester

Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Oak Ridge, LA · On-site

$98K - $112K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Calhoun, LA · On-site

$113K - $129K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Fairbanks, LA · On-site

$115K - $131K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Bastrop, LA · On-site

$95K - $109K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Calhoun, LA · On-site

$113K - $129K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Downsville, LA · On-site

$113K - $129K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

West Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Mer Rouge, LA · On-site

$94K - $108K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Drax

Sustainability Forester

Monroe, LA · On-site

$115K - $132K/yr

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

previous page

Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Monroe, LA

Call Listener information

See Monroe, LA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call listener in Monroe, LA is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.51 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Monroe, LA?

For Call Listener jobs in Monroe, LA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Monroe, LA look for?

The top searched job categories for Call Listener jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Call Listener jobs?

Cities near Monroe, LA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Monroe, LA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,839 per year, or $17.2 per hour.

Sustainability Forester

Drax

West Monroe, LA • On-site

$116K - $132K/yr

Other

Medical, Dental

This job post has expired today. Applications are no longer accepted.

Job description

Sustainability Forester
Location: Monroe, LA
 
 
Ready to be at the heart of a zero-carbon energy future? 

As the Sustainability Forester at Drax, you will be responsible for leading local sustainability compliance at Drax Biomass pellet plants. In this role, you will collaborate with industry and conservation partners to help Drax achieve its goal of becoming a world leader in sustainable biomass sourcing. You will also support the Sustainability Manager in overseeing in-woods sustainability practices and ensuring compliance with chain-of-custody procedures, fibre sourcing standards, and SBP certifications.

 
Why join Drax? 
At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find:
  • A Clear Purpose: Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities.
  • Growth Opportunities: We believe in developing our people.
  • Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety.
  • A Supportive Team: Work in an environment where continuous learning is encouraged, and your contributions are valued. We’re a ‘can-do’ kind of place, empowering you to make informed decisions and do the right thing.


Your Day-to-Day as a Sustainability Forester. You’ll:
  • Actively participates in internal and external third-party audits.
  • Leads in-woods field inspections and source desk reviews, and reviews Rapid Risk Assessments (RRAs) to ensure that feedstock production adheres to relevant Best Management Practices (BMPs), certification requirements, and company policies.
  • Engages with the forest industry, including SFI Implementation Committees, and collaborates with local conservation partners.
  • Facilitates the review of in-woods and residual supplier questionnaires to ensure sustainability expectations are aligned between Drax and its feedstock suppliers.
  • Serves as the sustainability point of contact for the Drax fibre procurement team.
  • Supports activities related to the certification program to ensure all certificates remain in good standing.
  • Assists the Sustainability Manager in providing critical information for Environmental, Social, and Governance (ESG) and annual reporting.


What you’ll bring: 
To excel in this vital role, you’ll need:
  • A Bachelor's degree in Forestry or a related field in Natural Resources is required. 
  • Applied knowledge of forest management, forest sourcing, or natural resource management is essential; experience with forest certification is ideal. 
  • Strong analytical skills, including proficiency in Excel, are required. Experience with 3Log and/or other data management systems is preferred. Familiarity with ArcGIS is also preferred. 
  • Excellent communication skills, both verbal and written, as well as collaborative abilities, are necessary.


How we act at Drax: 
Our culture is built on a few core beliefs that guide everything we do:
  • We care about what matters: We support each other to achieve important goals.
  • We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right.
  • We see things differently: We share insights, search for new ideas, and innovate.
  • We listen carefully: We ensure everyone feels heard and valued.
  • We do what we say we’ll do: We are proactive, committed, and reliable. 

 
 
Ready to make a difference? 

Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it’s a chance to make a difference. 
 
Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.

The Drax Talent Acquisition team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment.  

If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to.

Apply