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Call Listener Jobs in Memphis, TN (NOW HIRING)

Jim Keras Automotive

Call Center Agent

Memphis, TN · On-site

$13.50 - $17.75/hr

Call Center Agent Are you a people person who loves being the friendly voice on the other end of ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14.50 - $19.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14.50 - $19.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$13.50 - $17.75/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

Jim Keras Subaru

Call Center Agent

Memphis, TN · On-site

$14 - $18.25/hr

... and personable Call Center Agent to join our in-house team ! In this role, you'll be handling ... Deliver five-star customer service by listening carefully and providing accurate, helpful ...

BestCare@Home

Customer Service Rep (CSR)

Arlington, TN · On-site

$14.25 - $19.25/hr

Answer inbound calls to book jobs and fill a 3-day call board. * Reflectively listen to customer concerns, answer questions and communicate availability. * Input customer data into Service Titan ...

Best Care Home Services

Customer Service Rep (CSR)

Memphis, TN · On-site

$14.25 - $19.50/hr

Answer inbound calls to book jobs and fill a 3-day call board. * Reflectively listen to customer concerns, answer questions and communicate availability. * Input customer data into Service Titan ...

company32

Load Builder MS

Nesbit, MS · On-site

$18.75 - $24.25/hr

Unload trucks from suppliers, * Assist Will Call customers, * Keep yard organized and neat ... Strong verbal communication and listening skills, * Pays attention to detail to ensure safety and ...

Milwaukee Tool

Customer Service Agent (Bilingual)

Byhalia, MS · On-site

$14.75 - $20/hr

Use effective listening and questioning skills to understand customer needs and accurately document interactions. * Process standard customer service activities, including call logging and case ...

Milwaukee Tool

Customer Service Agent (Bilingual)

Byhalia, MS · On-site

$14.75 - $19.75/hr

Use effective listening and questioning skills to understand customer needs and accurately document interactions. * Processstandard customer service activities, including call logging and case ...

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All JobsCall Listener JobsCall Listener Jobs in Memphis, TN

Call Listener information

See Memphis, TN salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Memphis, TN is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Memphis, TN?

For Call Listener jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Memphis, TN look for?

The top searched job categories for Call Listener jobs in Memphis, TN are:

What cities near Memphis, TN are hiring for Call Listener jobs?

Cities near Memphis, TN with the most Call Listener job openings:

Call Listener jobs near you

Call Center Agent

Jim Keras Automotive

Memphis, TN • On-site

$13.50 - $17.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Call Center Agent

Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Call Center Agent to join our in-house team! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with a rotating Saturday per month to keep things exciting. Don't worry - you'll get a day off during the week to maintain that perfect work-life balance. If you're ready to chat, connect, and keep our customers happy, we want to hear from you!

What's In It For You? (We believe great employees deserve great perks)

  • Health Insurance - because feeling your best matters.
  • Dental Insurance - keep that smile shining!
  • Vision Insurance - stay sharp in every way.
  • 401(k) - plan ahead and invest in your future.
  • Career Growth Opportunities - your potential is limitless here.
  • Community Involvement - make an impact beyond the workplace.
  • Paid Vacation Days - everyone deserves a little R&R.
  • Christmas Bonus (based on tenure) - we reward loyalty.
  • Employee Vehicle Purchase Program - yes, you could drive something sweet!
  • Parts & Service Discounts - keep your ride running smoothly.
  • Free Lunch Every Saturday - because greatness runs on good food.
  • Production Bonuses - serious earning potential for top performers!

What You'll Be Doing:

  • Be the friendly voice customers love by responding to calls, emails, and chats quickly and professionally.
  • Schedule service appointments like a scheduling superstar.
  • Make follow-up and retention calls to keep customers happy and coming back.
  • Deliver five-star customer service by listening carefully and providing accurate, helpful information.
  • Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
  • Maintain accurate and up-to-date customer records in our database.
  • Meet and exceed monthly goals - and celebrate those wins!

Requirements You Bring to the Table:

  • High school diploma (or equivalent).
  • Valid Driver's License.
  • Reliability and Punctuality - you show up ready to shine.
  • Excellent Communication Skills (phone, email, and chat).
  • The ability to multitask in a fast-paced environment.
  • Strong organization skills and attention to detail.
  • Solid computer skills.
  • Automotive industry experience is a plus, but not required - we'll gladly teach you what you need to know!

Ready to Start Your Engines?

If you're a self-starter who loves helping people and delivering amazing customer service, or if you're looking to jump into the exciting automotive world, this could be your perfect opportunity. Whether you're just getting started or looking to grow your career, we want to hear from you. Apply today and get ready to join a team that keeps things moving!

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