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Call Listener Jobs in Lebanon, PA (NOW HIRING)

Ciocca BMW

Automotive Sales - Honda

Harrisburg, PA · On-site

$100K/yr

Are you a career minded individual in search of a workplace to call home? At Ciocca Honda of ... listening and communication skills • Attention to detail • Valid driver's license and clean ...

Home Instead

Facility Caregiver

Lebanon, PA · On-site

$14 - $17.75/hr

Be a good and patient listener in a friendly and polite manner; Complete background check, DMV ... For job related questions please call the franchise office at 717-832-2222.

Learning Care Group

Lead Teacher: U-GRO Bent Creek

Lititz, PA · On-site

$14 - $18.50/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Lead Teacher

Harrisburg, PA · On-site

$14.75 - $19.75/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

PLACE

Career in Real Estate

Lebanon, PA · On-site

$48K - $95K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Learning Care Group

Lead Teacher, U-Gro of Lebanon

Lebanon, PA · On-site

$14.75 - $19.75/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in Lebanon, PA

Call Listener information

See Lebanon, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Lebanon, PA is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.89 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Lebanon, PA? For Call Listener jobs in Lebanon, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Lebanon, PA look for? The top searched job categories for Call Listener jobs in Lebanon, PA are:
What cities near Lebanon, PA are hiring for Call Listener jobs? Cities near Lebanon, PA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative-Remote (PA ONLY) or In-House

Clark Resources

Harrisburg, PA

$14 - $16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 9 days ago

Job description

Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should create a positive experience with the highest degree of courtesy and professionalism for each caller. They will listen to clients to understand the reason for their call, address all questions, and provide an accurate and efficient response. You will communicate with customers using web-based tools and phone. You will need to demonstrate proficiency in typing and grammar and the ability to document details of the communication in our various computer applications.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Characteristics of a Top Agent:

  • Strong communication Skills
  • Good listener
  • Enthusiastic
  • Personable on the phone
  • Empathetic
  • Reliable
  • Bilingual encouraged to apply

Job Types: Full-time, Contract

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift- between the hours of 7am- 8pm
  • In-office training may be required

Ability to commute/relocate:

  • Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Have you even been convicted of a felony / misdemeanor?

Education:

  • High school or equivalent (Required)

Experience:

  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: One location

Apply