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Call Listener Jobs in Kent, WA (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

WA

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Xevo

(101) Product Manager

Seattle, WA · On-site

It's about listening to customer requirements. It's about making development sprints successful. It ... Call it project management, call it product management, call it program management, it doesn't ...

Koenig & Bauer US, Inc

Technician/Mechanic

Medina, WA · Remote

$27 - $46/hr

The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively ...

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All JobsCall Listener JobsCall Listener Jobs in Kent, WA

Call Listener information

See Kent, WA salary details

$12

$20

$28

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Kent, WA is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $21.73 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Kent, WA? For Call Listener jobs in Kent, WA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Kent, WA look for? The top searched job categories for Call Listener jobs in Kent, WA are:
What cities near Kent, WA are hiring for Call Listener jobs? Cities near Kent, WA with the most Call Listener job openings:
Call Listener jobs near you

Business Development Representative

JAGUAR LAND ROVER BELLEVUE

Bellevue, WA • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Fields Jaguar Land Rover of Bellevue is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.
Responsibilities
  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms
  • Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores
  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms

Inbound Calls
  • Schedule service appointments
  • Assist with alternate transportation needs
  • Answer basic service and pricing questions
  • Provide parts and labor pricing information
  • Coordinate recall appointments
  • Direct customers to the correct department

Outbound Calls
  • Perform friendly "missed appointment" service follow-up calls
  • Schedule recalls and tele-service
  • Contact customers regarding special parts orders

Qualifications
  • Excellent communication and active listening skills
  • A genuine passion for helping customers
  • Comfort with computers and the ability to learn new systems quickly
  • A positive attitude and a team-first mindset

What We Offer
Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, and Sundays off.
PAY: $22.00 - $28.00
Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.

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