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Call Listener Jobs in Hamilton, ON (NOW HIRING)

EssilorLuxottica Group

Associate Optometrist

Hamilton, ON · On-site

  • Medical

  • Retirement

  • PTO

Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

Acara Solutions

Mechanical Assembler

Milton, ON

CA$22 - CA$25/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

Essilor

Associate Optometrist (Stoney Creek, ON)

Hamilton, ON · On-site

  • Medical

  • Retirement

  • PTO

Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

EssilorLuxottica Group

Associate Optometrist

Ottawa, ON · On-site

  • Medical

  • Retirement

  • PTO

Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

Essilor

Associate Optometrist

Hamilton, ON · On-site

  • Medical

  • Retirement

  • PTO

Explain each step of the eye exam; listen carefully to patients/customers * Utilize available tools ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

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All JobsCall Listener JobsCall Listener Jobs in Hamilton, ON

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Hamilton, ON?

For Call Listener jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Hamilton, ON look for?

The top searched job categories for Call Listener jobs in Hamilton, ON are:

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Cities near Hamilton, ON with the most Call Listener job openings:

Call Listener jobs near you

Corporate Digital Customer Service Representative - S

Canadiantirecorporation

Oakville, ON

CA$22.82/hr

Full-time

Posted 9 days ago

Job description

The Digital Channel Customer Service Representative is a dynamic high-volume Representative that will provide exceptional customer support to eCommerce customers with their inquiries for Canadian Tire and our Family of Companies. (SportChek, Atmosphere, Mark's, Pro-Hockey Life)

Must be English proficient to be eligible for this role.
This is a temporary full-time position from Sept 14 until Jan 9, 2027
This role will have full-time training hours, Mon-Fri 9AM - 5PM over 3 weeks.
Applicants residing inONTARIOare invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

Whatyou'lldo

To support our tremendous growth during the Holiday, cyber and boxing week period you will be trained to support inbound customer service calls and emails related to our websites, mobile applications, onlineshoppingand eCommerce order reviews.

  • Support inbound customer inquiries by phone and email related to eCommerce experiences across Canadian Tire Corporation retail banners, including website/app navigation, online purchases, returns, delivery timelines, product quality concerns, and Triangle Rewards.

  • Assistcustomers using various browsers and devices, including desktop, mobile, Android, and iOS platforms.

  • Manage a high-volume contact centre environment, handlingapproximately 60-70 calls per day with an average call duration of five minutes.

Who you are

We are looking for high performing individuals who are:

  • Customer-focused and empathetic, with strong active listening skills and a commitment to creating an inclusive customer experience.

  • Detail-oriented and comfortable managing multiple systems whilemaintainingaccuracy in a fast-paced environment.

  • Technically confident, with strong keyboarding skills and the ability to support customers through basic browser-based troubleshooting.

  • A proactive problem solver with strong time management skills and the initiative to resolve customer concerns efficiently.

Ifyou'recurious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire istheplace to be.

Whatyou'vedone

  • Minimum one year of customer service experience in a customer-facing environment, such as retail, hospitality, food service, contact centre, or similar.

  • Demonstrated passion for delivering an exceptional customer experience through professional verbal communication, active listening, and problem solving.

  • Proven ability to navigate multiple systems and support customers with basic browser-based functions.

  • High school diploma or equivalent.

  • Previouscall centreexperience isan asset.


Shifts

Our Sept to December department hours of operation are expected to be:

8:00am - 11:00pm, Monday to Sunday,

This role requires flexibility to meet changing business needs. While shifts may vary, you can expect to work primarily evenings (until close) and weekends.

To be successful in this role, you must:

  • Be available to work days, evenings, and weekends
  • Have full availability upon hire during the department's hours of operation

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

  • Criminal Background Check

We're always looking for great talent! In addition to competitive pay, we offer:

  • Career growth opportunities and product discounts

  • Employee focused organization.

Our starting wage for this position is $22.82/ hour

This posting represents an existing vacancy within our organization.


We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Apply