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Call Listener Jobs in Hamilton, ON (NOW HIRING)

401 Auto

Customer Service Representative

Cambridge, ON

CA$45K/yr

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

Hamilton Health Sciences

WFM Scheduler

Hamilton, ON

... call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC ... Excellent listening skills and client relationship skills * Excellent Organizational and time ...

Hamilton Health Sciences

WFM Scheduler

Hamilton, ON · On-site

... call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC ... Excellent listening skills and client relationship skills * Excellent Organizational and time ...

Acara Solutions

Mechanical Assembler

Milton, ON

CA$22 - CA$25/hr

With a legacy of experience across industries worldwide, we partner with clients, listen to their ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

Driven Brands, Inc.

Customer Support Rep

Hamilton, ON

CA$19.35/hr

Minimum 2 years of call centre experience * Bilingualism English/Spanish and/or French is an asset not required * Strong communication skills (reading, writing, speaking, listening) * Sales ...

goeasy

Customer Service Representative

Mississauga, ON

CA$18.10/hr

  • Medical

  • PTO

Create positive customer experiences by responding, listening, engaging and understanding the needs ... Experience in a customer-facing measured work/call center environment considered an asset

Bosch Building Technologies

Alarm Operator (Evenings)

Ottawa, ON · On-site

CA$19 - CA$22.50/hr

  • Medical

  • Dental

Actively listen to caller to summarize key points of information and enter into computer system ... Customer service, Dispatch, Hospitality and Outgoing Call Centre experience PACKAGE: * Salary Range ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Hamilton, ON

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Hamilton, ON?

For Call Listener jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Hamilton, ON look for?

The top searched job categories for Call Listener jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Call Listener jobs?

Cities near Hamilton, ON with the most Call Listener job openings:

Call Listener jobs near you

Customer Service Representative

401 Auto

Cambridge, ON

CA$45K/yr

Full-time

Posted 5 days ago

Job description

Now Hiring: High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment!


Ready to Spark Growth and Ignite Your Career?


We're looking for a high-energy, goal-driven Customer Service Representative to join our dynamic team! In this role, you'll be the driving force behind new opportunities-connecting with potential customers, building strong relationships, and fueling the pipeline that powers our success!


Location: 2200 Eagle St N, Cambridge ON


Compensation: $45,000.00 per year


What You Will Be Doing:

  • Manage a large number of outbound and inbound calls in a timely manner on a daily basis
  • Complete a series of questions with the customer to determine how their purchase was, and any additional feedback they have that could help us improve our service moving forward
  • Understanding the buyer experience
  • Follow communication "scripts" when handling differenttopics
  • Identify customers' needs, clarify information, and book appointments
  • Build sustainable relationships and engage customers by going the extramile
  • Keep records of conversations in our call center database (CRM) in a comprehensibleway
  • Meet personal/team qualitative and quantitativetargets


What You Bring to the Table:

  • Outbound and/or Inbound call center experience is preferred
  • Track record of accomplishing targets
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage timeeffectively
  • High school diploma
  • Fluent in English (verbal and written)
  • High energy
  • Motivated


So why work for us?

  • The 401 Group of Companies is privately owned and 100% Canadian
  • 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
  • A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
  • Personalized coaching, mentoring, and training focused on both individual growth and team success.
  • Empowering you to grow with meaningful career path planning and advancement opportunities.
  • Health & wellness benefit enrollment opportunities
  • Employee referral bonus opportunities
  • Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
  • Perkopolis Enrollment
  • On-site Parking


The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless!


This posting reflects a current and active opening.



Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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