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Call Listener Jobs in Detroit, MI (NOW HIRING)

Disability Law Group

GENERAL APPLICATION

Troy, MI · On-site

... Listen, Invest, Vigor, Empathy, and Solutions (LIVES) . These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat ...

Sunroof Express

Customer Service Agents

Troy, MI · On-site

$17 - $21/hr

Customer service or call center experience (preferred) * Customer focused, friendly, and upbeat * Detailed oriented, exercising active listening skills * Excellent data entering skills * Excellent ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Detroit, MI

Call Listener information

See Detroit, MI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listener in Detroit, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Detroit, MI?

For Call Listener jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Detroit, MI look for?

The top searched job categories for Call Listener jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Call Listener jobs?

Cities near Detroit, MI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Detroit, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Inside Sales Representative | Existing Customer Accounts

Infinity

Bingham Farms, MI

$17/hr

Full-time

Medical, Dental, Vision

Re-posted 6 days ago

Job description

Description:

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers.


Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it.


From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.


Job Summary:

At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.

This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.

If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.


Why You’ll Love Working Here:

  • Performance-Based Earnings: Competitive base pay + uncapped monthly commission
  • Same day pay through PayActiv is available
  • Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
  • Winning Team Environment: Collaborative, high-energy culture with supportive leadership
  • Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
  • Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do:

  • Conduct outbound calls using a provided lead list to engage current customers
  • Identify coverage gaps and present additional products through cross-selling and upselling strategies
  • Clearly communicate product details, including terms and conditions, to ensure customer understanding
  • Execute call strategies with a focus on active listening and customer-centric selling
  • Maximize conversion opportunities by aligning solutions with customer needs
  • Maintain professionalism through strong communication and clear enunciation
  • Embrace coaching and feedback to continuously improve performance
  • Consistently meet and exceed program KPIs and performance expectations
  • Demonstrate reliability through strong attendance and accountability
  • Support additional tasks and initiatives as needed
Requirements:

What We’re Looking For:

  • A results-driven mindset with motivation to achieve and exceed goals
  • Minimum 6 months of sales experience (call center, sales, Marketing, telecommunications, wireless, Internet, service plans)
  • Strong communication and active listening skills
  • Positive attitude with a team-oriented approach
  • Coachable and open to continuous feedback and development
  • Resilient and able to navigate rejection with professionalism
  • Comfortable multitasking across multiple systems
  • Ability to adapt in a fast-paced, high-energy environment
  • Passion for delivering exceptional customer experiences with energy and excellence

Education & Experience:

  • High School Diploma or equivalent preferred
  • Experience in call center, sales, Marketing, telecommunications, wireless, internet, service plans

Physical Requirements:

  • Ability to remain seated and work at a computer for extended periods
  • Occasionally lift up to 10 pounds, if needed


Are you ready to bring your energy, passion, and drive to an award-winning team??

Apply today and start building a career that’s more than a job—it’s an opportunity to grow, thrive, and succeed with Infinity.


Compensation details: 17-17 Hourly Wage


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