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Call Listener Jobs in Detroit, MI (NOW HIRING)

Quality Roots

Virtual Budtender Representative

Berkley, MI · On-site

$17 - $19/hr

You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show them that Quality Roots still has ...

Disability Law Group Llp

VA Intake Specialist

Troy, MI · On-site

$18 - $21/hr

... Listen, Invest, Vigor, Empathy, and Solutions (LIVES) . These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat ...

Disability Law Group

VA Intake Specialist

Troy, MI · On-site

$18 - $21/hr

... Listen, Invest, Vigor, Empathy, and Solutions (LIVES) . These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat ...

LITHIA

Customer Relations Specialist

Clarkston, MI · On-site

Call sales customers to follow up on their experience and satisfaction with their vehicle. * Listen to incoming calls and coach team members on improving their customer communication skills.

Trinity Health

Customer Care Representative II

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

This CCR position is not a standard call center role. This position is expected to treat interactions with our consumers, patients, and internal customers as a conversation; the CCR will listen to ...

Disability Law Group

GENERAL APPLICATION

Troy, MI · On-site

... Listen, Invest, Vigor, Empathy, and Solutions (LIVES) . These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat ...

Right Mortgage

Be Seen First

Mortgage Loan Officer Assistant

Troy, MI · On-site

$16 - $20/hr

Strong verbal communication, phone presence, and active listening skills * Comfortable working in a fast paced, high call volume environment * Ability to handle objections, stay professional, and ...

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All JobsCall Listener JobsCall Listener Jobs in Detroit, MI

Call Listener information

See Detroit, MI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call listener in Detroit, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Detroit, MI? For Call Listener jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Detroit, MI look for? The top searched job categories for Call Listener jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Call Listener jobs? Cities near Detroit, MI with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Detroit, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, 5% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Virtual Budtender Representative

Quality Roots • Michigan Cannabis Dispensary

Waterford, MI

Full-time

Medical, Dental, Vision

Re-posted 16 days ago

Job description

Company Description:

At Quality Roots, Michigan's top name in recreational cannabis, we're all about setting the bar high. We're not just a company-we're a community, a culture, and a driving force in Michigan's cannabis future. Our team is built by local experts and entrepreneurs who've earned trust through hard work and integrity.

What Sets Us Apart?

We lead with integrity and innovation, forging lasting relationships with customers, employees, and local partners. We're growing fast, and so is the potential for your career. Whether you're a seasoned sales pro or just getting started, we provide the platform to help you level up and earn big.

The Role...

If you know how to close deals, drive results, and thrive under pressure, we want you. We reward performance, respect the grind, and offer endless opportunities to grow personally and financially. This is your chance to make a real impact in an industry that's booming.

The Bottom Line...

Big industry. Big opportunities. Big rewards. If you've got the hustle, we've got the runway.

Who we want...

Someone who's worked in cannabis and has a passion for cannabis and customer service. Not someone who's going through the motions, someone who genuinely wants to leave every conversation better than they found it. If you've ever gone the extra mile for a customer just because it was the right thing to do, this role was built for you. Beyond that:

  • Experience in cannabis retail, customer service, or outbound calling, ideally more than one of those
  • Comfortable on the phone and able to handle rejection without losing your warmth or professionalism
  • Strong listening skills, you know when to talk and when to let the customer lead
  • Reliable and self-directed; you can work through a structured queue independently and consistently hit your daily targets
  • Detail-oriented when it comes to logging calls and keeping your queue clean
Your Role:

This isn't a call center job!

You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show them that Quality Roots still has a place for them. Every call is a customer service touchpoint first. You'll bring personalized offers when the time is right, but the goal is always the relationship. Every call gets logged, every outcome gets tracked, and you'll have full visibility into your own performance through a live scoreboard.

Most cannabis companies let customers walk out the door and never think about them again. Quality Roots doesn't. We built a proprietary outreach system from scratch to personally call lapsed customers, find out why they left, and win them back - one real conversation at a time. You'd be one of the people making those calls.

This is new territory in cannabis retail. No script-reading, no pressure tactics, no churn-and-burn cold calling. At its core this is a customer service role. You're not selling, you're reconnecting. You're a brand representative having genuine conversations with customers who already know us, using real data about their purchase history to make every interaction feel personal and worthwhile.

What You Bring:
  • Prior experience in retail sales, hospitality, or customer service
  • Cannabis knowledge
  • Confidence in using POS systems
  • Excellent communication and interpersonal skills
  • A proactive mindset and the ability to work in a fast-paced, team-oriented environment
  • Willingness to learn and grow with us
  • Must be at least 21 years old and able to pass a background check
Why Join Us?
  • Employee Discounts on premium cannabis products
  • Ongoing Education & Training to expand your cannabis knowledge
  • Career Growth Opportunities in a rapidly expanding company
  • Supportive, Inclusive Culture where you can be yourself
  • Flexible Scheduling to accommodate your lifestyle
  • Optional Health Benefits: After 90 days of employment, you'll have access to optional coverage including medical, dental, vision, critical illness, and accidental illness insurance-because your well-being matters to us.
  • Paid training on our proprietary CRM system and call program, no prior Salesforce experience required
  • Direct exposure to corporate leadership and a front-row seat to a program being built in real time

Apply