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Call Listener Jobs in Kalamazoo, MI (NOW HIRING)

Optimed Pharmacy Inc

Treatment Navigator

Kalamazoo, MI · On-site

$19 - $24/hr

They promote a positive environment and are responsible for assisting various aspects within a Call ... Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably ...

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All JobsCall Listener JobsCall Listener Jobs in Kalamazoo, MI

Call Listener information

See Kalamazoo, MI salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call listener in Kalamazoo, MI is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.12 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Kalamazoo, MI?

For Call Listener jobs in Kalamazoo, MI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Kalamazoo, MI look for?

The top searched job categories for Call Listener jobs in Kalamazoo, MI are:

What cities near Kalamazoo, MI are hiring for Call Listener jobs?

Cities near Kalamazoo, MI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Kalamazoo, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 19% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,148 per year, or $16.9 per hour.

Call Center/Customer Service Specialist

Modernistic Cleaning & Restoration

Plainwell, MI • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Call Center/Customer Service SpecialistPay: $17.00 per hour
For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! If you have a background in a customer focused industry with a passion for hospitality, this could be a great opportunity for you!
Our Plainwell, MI location is currently looking for full-time Call Center/Customer Service Specialists to join our growing team. Our ideal Call Center/Customer Care Specialist candidate enjoys providing exceptional customer service, thrives under pressure, and excels in a fast-paced environment.
At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!
Benefits
  • Affordable Health Insurance for You and Your Family: Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you!
  • Dental & Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually!
  • Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents.
  • Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
  • 401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.
  • Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
  • On Demand Pay: Unexpected expenses days before you get your check? Don't fret, you can request a portion of your earned wages early (up to 3 times a pay period). It's your money, you should have the right to use it! You have never been more in control of your check with our "On Demand Pay" program!
  • Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
  • Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
  • Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.
Responsibilities
  • Provide outstanding customer service while answering high volume inbound calls
  • Close and schedule jobs
  • Manage pipelines and outbound lists (no cold calling)
  • Provide detailed Salesforce documentation
  • Follow Modernistic call flow
  • Actively listen and address customer inquiries and concerns
  • Maintain a thorough understanding of our products & services
Requirements
  • 1+ year previous experience in customer service, sales or other customer focused fields
  • Strong phone contact handling skills and active listening
  • High volume call center experience preferred
  • Customer Relationship Manager (CRM) experience preferred
  • Salesforce experience is a plus
  • Must have strong computer skills including MS Office and other standard applications
  • Ability to multi-task and prioritize in a fast-paced environment
  • Positive attitude and a smile that can be heard through the phone
  • Accurate, organized and detail oriented
  • Excellent verbal and written communication skills
  • Ability to work some weekends

We look forward to meeting you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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