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Amazon Call Center Jobs in Detroit, MI (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals. * Analyzes staffing levels and call ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Limitless East Marketing

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 9:00 am to 5:30 ...

New

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

What You Bring 2-3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Pinnacle GI Partners

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing ...

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All JobsAmazon Call Center JobsAmazon Call Center Jobs in Detroit, MI

Amazon Call Center information

See Detroit, MI salary details

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How much do amazon call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for amazon call center in Detroit, MI is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.60 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or training. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in Detroit, MI?

For Amazon Call Center jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Detroit, MI look for?

The top searched job categories for Amazon Call Center jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Amazon Call Center jobs?

Cities near Detroit, MI with the most Amazon Call Center job openings:

Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Detroit, MI as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Call Center Supervisor

YOUNGWILLIAMS INC

Livonia, MI • On-site

$23/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Summary of Position

The Supervisor directs the activities of the Customer Service Representatives (CSRs) and Leads providing supervision, training and work direction to staff.

Essential Job Requirements
  • Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and courteous customer service. 
  • Provides coaching, counseling and guidance to CSRs and Leads for ongoing improvement to customer service. 
  • Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination. 
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals. 
  • Analyzes staffing levels and call center trends to ensure that staffing levels are efficient in order to maintain project goals and objectives and meet operational effectiveness. 
  • Monitors CSRs and Leads time and attendance by maintaining attendance records, including excused and/or unexcused absences, late arrivals, and early departures with all related information entered on the attendance record. 
  • Assists the Sr. Operations Manager with daily operations. 
  • Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing feedback in a timely manner. 
  • Writes and administers performance reviews for skills improvements. 
  • Communicates and follows up to ensure CSRs and Leads are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions. 
  • Attends management meetings to set performance goals, review call center progress. Develops and implements action plans to achieve daily and monthly goals. 
  • Proficient in Call Center Policy, state & Court computer systems 
  • Provides accurate information to inquiring parties and other agency staff. 
  • Ensures the confidentiality of all information while performing work tasks.
  • Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues. 
  • Actively assists with taking calls.
  • Regular and timely attendance
  • Other duties as assigned
Required Education

Equivalent to an Associate’s degree from a college or vocational training institute in a relevant field.

Required Experience
  • 1 year of call center supervision is strongly preferred. 
  • 1 year of work experience administering child support enforcement or related community service programs preferred. 

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