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Call Listener Jobs in Detroit, MI (NOW HIRING)

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Call Center Agent Job Summary You will answer incoming calls from customers who want to place ... Answer incoming phone calls from customers, policyholders and insurance agents, listening to each ...

orsa credit union

call center specialist

Novi, MI · On-site

$20.48/hr

The care consultant engages members with empathy and intention, using strong listening and thoughtful discovery to understand what matters most. They translate complexity into clear next steps ...

orsa credit union

call center specialist

Novi, MI · On-site

$20.48/hr

The care consultant engages members with empathy and intention, using strong listening and thoughtful discovery to understand what matters most. They translate complexity into clear next steps ...

Disability Law Group Llp

SS Intake Specialist

Troy, MI · On-site

$16.75 - $22.25/hr

Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values - listen, invest, vigor, empathy ...

Disability Law Group

SS Intake Specialist

Troy, MI · On-site

$18 - $21/hr

Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values - listen, invest, vigor, empathy ...

Quality Roots

Virtual Budtender Representative

Berkley, MI · On-site +1

$17 - $19/hr

This isn't a call center job! You'll run a structured daily call queue built inside our custom CRM. You call lapsed customers, listen to their experience, find out what pulled them away, and show ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Detroit, MI

Call Listener information

See Detroit, MI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call listener in Detroit, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Detroit, MI? For Call Listener jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Detroit, MI look for? The top searched job categories for Call Listener jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Call Listener jobs? Cities near Detroit, MI with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Detroit, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, 5% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

CALL CENTER Agent

Henderson Glass

Rochester, MI • On-site

$15 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description
HENDERSON GLASS
At Henderson we are looking for those interested in a career with our growing company. We need candidates who take pride in their work and have experience working through problems effectively in a team atmosphere.
Call Center Agent Job Summary
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Position: Customer Service Specialist / Henderson Glass
Pay Rate: $15.00 - $17.00
Job Type: Part or Full Time
Who we are:
We are Michigan's Glass Experts with over 25 locations from Holland to New Baltimore and we have been around for over 100 years. In addition to auto glass repair and replacement, we are proud to offer our customers commercial and residential glass products and services. We are a family based, Michigan company that is continuing to grow.
Who we need:
We are seeking a customer service professional with strong verbal and written communication skills. The ideal candidate should have proficient computer skills and be able to take direction and work in a fast paced enviornment while reporting accidents and loss of personal property. Providing the highest level of customer service while empathizing with customers in high stress situations is a must.
Essential Functions:
  • Answer incoming phone calls from customers, policyholders and insurance agents, listening to each customer's needs and concerns.
  • Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and schedule appointments.
  • Communicate and resolve issues with an empathetic and patient mindset.
  • Operate various computer-based systems to enter data quickly and accurately into systems in real-time.
Minimum Qualifications:
  • Must be 18+ years of age
  • High school diploma or equivalent
  • Ability to operate a computer and telephone system while seated for extended periods of time
  • Ability to work one weekend day per week
Preferred Qualifications:
  • Prior experience in customer service preferred
  • Experience utilizing several computer-based systems at a time
Benefits:
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee discount
  • Paid time off
  • Paid training
Schedule:
  • Day shift
  • Weekend availability

Education:
High school or equivalent
Requirements
The company requires successful passing of the following pre employment screening assessments:
  1. Criminal/DMV Background Check (Must have a valid drivers license and meet the company's driver standards)

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