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Call Listener Jobs in Chesterfield, VA (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

VA

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

GardaWorld

Global Surveillance Specialist

Richmond, VA · On-site

$23/hr

... Active listening • Effective communications skills • Call management/etiquette • Sentence clarity/spelling • Quickly Access Situations (5Ws) • Verbal/reading comprehension • Problem ...

GardaWorld

Global Surveillance Specialist

Richmond, VA · On-site

$23/hr

Ability to multi-task Advanced decision making Active listening Effective communications skills Call management/etiquette Sentence clarity/spelling Quickly Access Situations (5Ws) Verbal/reading ...

GardaWorld

Global Surveillance Specialist

Richmond, VA · On-site

$23/hr

... Active listening • Effective communications skills • Call management/etiquette • Sentence clarity/spelling • Quickly Access Situations (5Ws) • Verbal/reading comprehension • Problem ...

LOVE AND COMFORT LLC

Be Seen First

Personal Care Assistant (PCA)

Chesterfield, VA · On-site

$13/hr

General Accountabilities Answers patient call signals, signal lights, bells, or intercom systems ... listening, Social perceptiveness, Coordination, Monitoring

LOVE AND COMFORT LLC

Be Seen First

Personal Care Assistant (PCA)

Chesterfield, VA · On-site

$13/hr

General Accountabilities Answers patient call signals, signal lights, bells, or intercom systems ... listening, Social perceptiveness, Coordination, Monitoring

ProLink Allied

Travel CT Technologist

Midlothian, VA · On-site

Call every 6th week. 16 week contract to cover thru holidays (9/14-1/2 or 9/28-1/16). Req'd Certs ... Our team listens and takes the time to understand your needs. Connect with us or visit prolinkworks ...

CEI

Member Services Representative

Richmond, VA

$18/hr

Minimum 1+ year experience in a finance-related call center handling customer calls and problem ... Active listening and problem-solving abilities in complex member conversations Required Education

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Call Listener information

See Chesterfield, VA salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call listener in Chesterfield, VA is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Chesterfield, VA?

For Call Listener jobs in Chesterfield, VA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Chesterfield, VA look for?

The top searched job categories for Call Listener jobs in Chesterfield, VA are:

What cities near Chesterfield, VA are hiring for Call Listener jobs?

Cities near Chesterfield, VA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Chesterfield, VA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,421 per year, or $17 per hour.

Supervisor

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 7 days ago

Key responsibilities

  • Supervise and lead Customer Service Representatives to meet program objectives and customer service level agreements.

  • Perform tasks to ensure service level requirements such as RTA, AHT, and adherence goals are met.

  • Participate in hiring, training, coaching, and evaluating staff, and support departmental policies and procedures.

Job description

Job Title
Supervisor
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
6/29/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Supervisor will be part of a team responsible for the support of the CMS CCO Programs.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
Provide supervision and leadership to Customer Service Representatives, with the goal of meeting program objectives and customer service level agreements. Additionally, the successful individual in this role will:
  • Practice CTI Core Values and act as a role model.
  • Responsible for supervision, development, and coaching of CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.
  • Perform tasks to assure service level requirements; RTA, AHT, Adherence goals are met.
  • Assume leadership responsibility for department tasks and call center activities as required
  • Complete and deliver employee performance appraisals.
  • Supervisors will work closely with customer service representatives and other Supervisors as well as Operations Representatives, Customer Service Managers and Program Managers within functional areas of the CMS Project.
  • Participate in interview process and recommend hiring call center staff.
  • Knowledge of the CSR Monthly Goal and Review (CMGAR) or other performance scorecard management process preferred.
  • Attend Calibration sessions for the purpose of keeping current on quality changes.
  • Facilitate and deliver training as required under CMS department guidelines including EJT, initiatives, and up training.
  • Act as a Point of Contact as required
  • Support and enforce call center expectations as well as departmental and corporate policies and procedures.
  • Log in to Queues as required during high call volume and/or all hands status.
  • Communicate pertinent program updates in a timely manner.
  • Maintain department records.
  • Complete and deliver performance warnings as applicable.
  • Review contract scope and requirements.
  • Ability to pass a federal and local criminal background investigation.
  • Perform other duties as assigned.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
5
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • Available for work from 0800 to 2200 or 24/7 during Open Enrollment Periods.

Education and Experience:
  • Bachelor's degree or equivalent work experience preferred.
  • 6 months supervisor or leadership experience required.
  • Minimum 2 years' customer service, leadership and team interaction skills are required.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • May be required to work off-shift, and occasional travel to customer and other Maximus sites may be required.
  • Experience with, or knowledge of, the Marketplace Program and health insurance industry preferred.
  • Must have PC skills (Microsoft Office) with an emphasis on Excel.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Bilingual ability is a benefit
  • May be required to work holidays.

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