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Call Listener Jobs in Chesterfield, VA (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

VA

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

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All JobsCall Listener JobsCall Listener Jobs in Chesterfield, VA

Call Listener information

See Chesterfield, VA salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Chesterfield, VA is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Chesterfield, VA? For Call Listener jobs in Chesterfield, VA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Chesterfield, VA look for? The top searched job categories for Call Listener jobs in Chesterfield, VA are:
What cities near Chesterfield, VA are hiring for Call Listener jobs? Cities near Chesterfield, VA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Specialist

Pulmonary Associates of Richmond

Richmond, VA • On-site

$16.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.
The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering allincoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor.
This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office.
Pay: $16.50-$18.50 an hour based on experience
Job responsibilities for the Call Center Specialist:
  • Answer incoming calls promptly and while demonstrating excellent customer service skills.
  • Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
  • Schedule patient appointments for pulmonary and sleep
  • Obtain and enter accurate demographic information into Allscripts.
  • Schedule appointment according to current policies
  • Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
  • Disseminate patient questions and refills requests via EMR to the MA/provider.
  • Provide basic information, guidance, and instructions to callers.
  • Distribute consultations and enter MD Coder.
  • Complete appointment requests are made online.
  • Gather patient records for local hospital systems (Bon Secours and HCA)
  • Assist with patient rescheduling as needed.
  • Assist with EMR indexing of incoming documents when/if needed.
  • Assist with EMR output queue when/if needed.
  • Assist with scheduling faxed and electronic new patient referrals.
  • Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
  • Adhere to HIPAA policies and procedures to protect patient privacy and security.
  • Perform other duties as assigned by provider, supervisor, or member of Administration.
Qualifications for the Call Center Specialist:
Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred.
Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending accounts
  • Employee referral program
  • Health insurance
  • Critical Illness
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • WEEKLY PAY and more!
Physical / Mental Demands:
  • Sitting for long periods of time as well as occasional standing and walking.
  • Manual dexterity for using a computer keyboard and office machines.
  • Ability to view computer screens for long periods.
  • Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.

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