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Call Listener Jobs in Altamonte Springs, FL (NOW HIRING)

FAIRWINDS Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy. * Assist members with day-to-day banking needs ...

Fairwinds Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy. * Assist members with day-to-day banking needs ...

Fairwinds

Call Center Agent

Orlando, FL · On-site

$19/hr

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy. * Assist members with day-to-day banking needs ...

Vacatia

Call Center Confirmer

Orlando, FL · On-site

$16/hr

Establish professional rapport to build excitement and confidence in the virtual process while listening to and reassuring owner concerns. * Ensure operational excellence by accurately entering and ...

CaptionCall

Installer/Trainer (Bilingual)

Orlando, FL · On-site

$27K - $45K/yr

... call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided * Growth ... Ability to effectively communicate in English through reading, writing, speaking and listening

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All JobsCall Listener JobsCall Listener Jobs in Altamonte Springs, FL

Call Listener information

See Altamonte Springs, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call listener in Altamonte Springs, FL is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Altamonte Springs, FL? For Call Listener jobs in Altamonte Springs, FL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Altamonte Springs, FL look for? The top searched job categories for Call Listener jobs in Altamonte Springs, FL are:
What cities near Altamonte Springs, FL are hiring for Call Listener jobs? Cities near Altamonte Springs, FL with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Altamonte Springs, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,826 per year, or $16.7 per hour.

Call Center Agent

FAIRWINDS Credit Union

Orlando, FL • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. We are looking for qualified customer service professionals who have a desire to take the first step in helping our members live financially free!

Start your journey in our East Orlando Contact Center, located at 3087 N. Alafaya Trail. We offer a starting pay of $19.00/hour, along with a monthly performance incentive. All new crew members are required to work onsite for the first six months to ensure full training and integration into our service model. After six months, based on performance, hybrid or remote flexibility may become available.

Our Contact Center operates:

  • Monday through Friday: 7:00 AM – 9:00 PM

  • Saturday: 8:00 AM – 3:00 PM

  • Schedules are assigned through a shift bid process based on business needs and performance.

    Your Role in Our Mission:

    • Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy.

    • Assist members with day-to-day banking needs, including account inquiries, online banking support, funds transfers, loan payments, debit card assistance, and more.

    • Promote FAIRWINDS products and services by identifying member needs and recommending solutions that support their financial goals.

    • Educate members on digital tools such as our mobile app and online banking platform to help them bank confidently and independently.

    • Maintain accurate and thorough documentation of member interactions using internal systems and follow up as needed to ensure resolution.

    • Meet performance goals related to service quality, productivity, and member satisfaction.

    • Uphold compliance and security standards by following policies, procedures, and guidelines to protect member information and credit union integrity.

    • Embrace the FAIRWINDS Way by consistently demonstrating our core values in every member and crew interaction.

      What Makes You a Great Fit:

      • Previous customer service experience required; recent contact center, retail banking, or hospitality experience is preferred. 

      • Must be comfortable working in an open Contact Center environment with consistent noise, lighting, and temperature for extended periods.

      • Strong communication skills with the ability to actively listen, ask questions, and convey information clearly and professionally.

      • Demonstrated ability to handle a high volume of member interactions with patience, positivity, and accuracy.

      • Comfort with technology, including the ability to navigate multiple systems, use online banking tools, and troubleshoot digital platforms with members.

      • Strong problem-solving skills and sound judgment when handling member concerns and sensitive information.

      A Culture of Care and Reward:
      You give your best, and we give back with a comprehensive and meaningful rewards package:

      • Enjoy 11 paid holidays and generous paid time off to recharge and reset
      • Build your future with a 6% 401(k) match
      • Eligible to receive a $700 annual contribution to your Health Savings Account
      • Access our comprehensive maternity leave program to support growing families
      • Stay covered with medical, dental, vision, disability, and life insurance
      • Grow your career through leadership development, tuition assistance, and advancement opportunities
      • Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
      • Thrive in a purpose-driven, people-first culture where your impact matters

      This is more than your next job. It’s your next step in changing lives; starting with your own.

      About FAIRWINDS Credit Union
      At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando, we’ve proudly served members for more than 70 years. Our mission - Changing members’ lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free. Through The FAIRWINDS Way, we foster a culture built on integrity, accountability, and teamwork. We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness! We’re honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal’s Best Places to Work. Join a top workplace where your purpose matters, and your growth is supported every step of the way.

      Apply