ZipRecruiter

Log In

1

Call Listener Jobs in Minnesota (NOW HIRING)

Transwest

Parts Expert - Call Center

Saint Michael, MN · On-site

$26 - $34/hr

Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail ... Listen, exhibit energy and project a genuine willingness to assist. * Effectively communicate with ...

Transwest

Parts Expert - Call Center

Saint Michael, MN · On-site

Job Type Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will ... Listen, exhibit energy and project a genuine willingness to assist. * Effectively communicate with ...

Allianz

Customer Contact Center Rep | Flex

Minneapolis, MN · Hybrid

$43K - $47K/yr

... accuracy, call handle time and attendance. You are prepared to put the caller's needs first by ... Build relationships by listening, paraphrasing, and problem solving * Provide clear information

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Allianz

Customer Contact Center Rep | Flex

Minneapolis, MN · On-site

$43K - $47K/yr

... call handle time and attendance. You are prepared to put the caller's needs first by prioritizing ... Build relationships by listening, paraphrasing, and problem solving * Provide clear information

TransPerfect

$21.25 - $28/hr

This is a structured, call center-style role that goes beyond casual or conversational ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Minnesota

Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Minnesota? For Call Listener jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Minnesota look for? The top searched job categories for Call Listener jobs in Minnesota are:
What cities in Minnesota are hiring for Call Listener jobs? Cities in Minnesota with the most Call Listener job openings:
Call Listener jobs near you

Customer Care Specialist - Call Center

Motor Works Auto

Waite Park, MN

$19 - $21/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Customer Care Specialist

First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking for a full-time Customer Care Specialist to join our growing team.

Are you someone who enjoys helping customers and communicating with people throughout the day? Do you thrive in a positive, team-oriented environment? If you're looking for a workplace with supportive leadership, great coworkers, and room to grow, we'd love to hear from you.

Pay & Benefits

This position offers a competitive hourly wage of $19–$21 per hour, along with an excellent benefits package, including:

  • 100% company-paid medical, dental, and vision insurance
  • 401(k) with company match
  • Paid training
  • Modern equipment and systems
  • A supportive, team-focused work environment

If you're looking for a stable position with a company that values its employees, this could be the opportunity for you.

About First Ring BDC

First Ring BDC is a modern call center founded in 2024 with one goal: helping auto repair shops across the country deliver exceptional customer service.

We act as the first point of contact for customers, assisting with scheduling appointments, answering questions, and helping drivers connect with the service their vehicles need. By turning phone calls into appointments and questions into solutions, we help shops keep vehicles safe and customers happy.

Our team takes pride in representing our partner shops with professionalism, friendliness, and efficiency.

A Day in the Life

As a Customer Care Specialist, you are often the first impression a customer has of our business. Your role is key to creating a positive experience from the very first phone call.

Responsibilities include:

  • Answering inbound customer calls professionally and promptly
  • Scheduling service appointments
  • Providing updates on vehicle repair status
  • Answering basic service and pricing questions
  • Transferring calls to service advisors when appropriate
  • Assisting with light service recommendations when applicable
  • Documenting call details in our system

If you take pride in delivering great customer service and helping people, you'll fit right in with our team.

Qualifications

  • 2+ years of customer service experience
  • Call center or receptionist experience preferred, but not required
  • Basic computer proficiency
  • Ability to type 40 words per minute
  • Availability to work full-time within our operating hours of 6:00 AM – 7:30 PM

We're looking for someone who is:

  • Friendly and professional on the phone
  • Reliable and dependable
  • Organized and detail-oriented
  • Able to listen, empathize, and communicate clearly
  • Self-motivated and comfortable working in a fast-paced environment

Ready to Apply?

If this sounds like a great fit for you, we invite you to complete our quick 3-minute, mobile-friendly application today.

Join a team where your work truly helps keep customers moving and businesses growing.

We look forward to meeting you!

Apply