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Call Listener Jobs in Minnesota (NOW HIRING)

Customer Contact Center Rep | Flex

Minneapolis, MN ยท On-site

$16.25 - $21/hr

... accuracy, call handle time and attendance. You are prepared to put the caller's needs first by ... Build relationships by listening, paraphrasing, and problem solving * Provide clear information

Installer/Trainer Full Time

Minneapolis, MN ยท On-site

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Installer/Trainer Full Time

Minneapolis, MN ยท On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Installer/Trainer Full Time

Saint Cloud, MN ยท On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

... call handle time and attendance. You are prepared to put the caller's needs first by prioritizing ... Build relationships by listening, paraphrasing, and problem solving * Provide clear information

Showing results 41-60

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Minnesota?

For Call Listener jobs in Minnesota, the most frequently searched job titles are:

What cities in Minnesota are hiring for Call Listener jobs?

Cities in Minnesota with the most Call Listener job openings:

Infographic showing various Call Listener job openings in Minnesota as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 6% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Care Specialist - Call Center

Waite Park, MN โ€ข On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago


Job description

Customer Service Representative

First Ring BDC | Waite Park, MN $18โ€“$21/hour | Full-Time | Paid Training

Looking for a job where you can help people, learn new skills and have a predictable schedule?

First Ring BDC is hiring Customer Service Representatives to join our growing team.

You don't need automotive experience. We'll teach you everything you need to know.

What Makes This Job Different?

This is an inbound customer service position. People are calling us because they need help with their vehicles.

You won't be making cold calls or trying to sell people something they don't want.

Your job is to listen, help the customer and get them connected with the right service.

What You'll Do

  • Answer inbound phone calls
  • Schedule service appointments
  • Help customers with questions
  • Provide repair updates
  • Transfer calls when needed
  • Enter customer information
  • Make sure customers have a great experience

What We Offer

$18โ€“$20 per hour

Plus:

  • 100% company-paid medical, dental and vision insurance
  • Up to 10 days of PTO per year
  • PTO starts accruing immediately
  • 401(k) with company match after 6 months
  • Paid training
  • Predictable full-time schedule
  • Casual office environment
  • Opportunities to grow

Who We're Looking For

You don't need a perfect resume or years of experience.

We're looking for someone who is:

  • Friendly
  • Dependable
  • Comfortable talking on the phone
  • Organized
  • Comfortable using a computer
  • Willing to learn
  • Good at helping people

Customer service experience is a plus, but we're willing to train the right person.

Your Schedule

Mondayโ€“Friday

Our operating hours are 6:00 AMโ€“8:00 PM, with a predictable full-time schedule.

Saturday hours may be available if interested.

About First Ring BDC

First Ring BDC is an extension of Motor Works Auto Repair. We work behind the scenes to help automotive repair shops take care of their customers.

We're growing and looking for people who want more than just a job โ€” we want people who want to grow with us.

Ready to Apply?

Our application takes about 3 minutes and can be completed from your phone.

Apply today and come join the First Ring BDC team!