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Call Listener Jobs in Minnesota (NOW HIRING)

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Allianz

Customer Contact Center Rep | Flex

Minneapolis, MN · On-site

$43K - $47K/yr

... call handle time and attendance. You are prepared to put the caller's needs first by prioritizing ... Build relationships by listening, paraphrasing, and problem solving * Provide clear information

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

Farmer Brothers

Route Sales Representative

Blaine, MN

$46K - $59K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

FARMER BROS CO

Route Sales Representative

Blaine, MN · On-site

$55K - $57K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Minnesota? For Call Listener jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Minnesota look for? The top searched job categories for Call Listener jobs in Minnesota are:
What cities in Minnesota are hiring for Call Listener jobs? Cities in Minnesota with the most Call Listener job openings:
Call Listener jobs near you
Customer Experience Representative Associate

Customer Experience Representative Associate

Allina Health

Coon Rapids, MN • On-site

$20.79 - $28.31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Allina Health rating

7.8

Company rating: 7.8 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

132nd of 885 rated healthcare providers

Job description

Location Address:
8880 Evergreen BlvdCoon Rapids, MN 55433-6040
Date Posted:
July 09, 2026
Department:
16001018 Human Resources Recruitment
Shift:
Day/Evening (United States of America)
Shift Length:
Hours Per Week:
40
Union Contract:
Non-Union-NCT
Weekend Rotation:
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
Consider joining our Customer Experience Call Center!
The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.
Two Locations Available:
1) Allina Commons 2925 Chicago Ave, Minneapolis, MN
2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN
Multiple Needs available that focus on:
  • Full Time (40 hours/week) and full benefits
  • Onboarding: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
  • Customer Experience Center is open 24/7/365
  • Shift/schedule will be assigned after 8 weeks of training
  • Current shift start times are from 7:00 AM to 11:30 AM
  • Shift end times are 3:30 PM to 8:00 PM
  • Weekends may be a part of schedule
  • Candidates must be flexible to meet business needs
  • Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:
Careers with Purpose: Minda Garcia
An ideal candidate would possess:
  • Ability to work efficiently in a fast paced, demanding environment with high call volume.
  • Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
  • Ability to effectively incorporate use of technology
  • Problem solving skills as related to appointment scheduling
  • Ability to maintain confidentiality of patient and practice information
  • Consistent attendance and punctuality

Job Description:
Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.
Principle Responsibilities
  • Provides patient access to systemwide services.
    • Identifies need of customer by using active listen skills.
    • Assists patient, clinical professionals and the general public with access to health care services.
    • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
    • May assist customers with systemwide navigation.
    • May provide systemwide paging services.
  • Ensures data collection entries are accurate and complete.
    • Systemwide registration processes are consistently followed to ensure accuracy.
    • May include data needed to page critical events.
    • May include creating telephone and triage encounters.
  • Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
    • May utilizing digital platform tools.
    • May operate a multi-phone system.
  • Other duties as assigned.

Required Qualifications
  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications
  • High school/GED, associate's degree, or vocational degree
  • Experience in a health care setting
  • Experience with Healthcare Scheduling
  • Experience with Customer Service

Physical Demands
  • Sedentary:
  • Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range
Pay Range: $20.79 to $28.31 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.
Benefit Summary
Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.
Benefits include:
  • Medical/Dental
  • PTO/Time Away
  • Retirement Savings Plans
  • Life Insurance
  • Short-term/Long-term Disability
  • Voluntary Benefits (vision, legal, critical illness)
  • Tuition Reimbursement or Continuing Medical Education as applicable
  • Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
  • Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

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