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Call Listener Jobs in Louisiana (NOW HIRING)

Vantage Bank

Customer Care Center Agent

Branch, LA

$12.75 - $16.50/hr

JOB SUMMARY The Customer Care Center Agent builds strong customer relationships by listening ... call center environment, and outbound calls as needed. They support customer inquiries related to ...

Toyota of Kenner

Customer Relations

Metairie, LA · On-site

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong de-escalation, active listening, and conflict resolution abilities.

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Toyota of Kenner

Customer Relations

Kenner, LA

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Toyota of Kenner

Customer Relations

Kenner, LA · On-site

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Toyota of Kenner

Customer Relations

Kenner, LA

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

Toyota Of Kenner

Customer Relations

Kenner, LA · On-site

Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ... Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.

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Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Louisiana?

For Call Listener jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Louisiana look for?

The top searched job categories for Call Listener jobs in Louisiana are:

What cities in Louisiana are hiring for Call Listener jobs?

Cities in Louisiana with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Louisiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Representative - Shreveport, LA

ACT

Shreveport, LA • On-site

$13.25 - $17.75/hr

Other

Re-posted 6 days ago

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

66th of 72 rated call and contact centers

Job description

Advanced Call Center Technologies – Job Description Call Center Representative – Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Summary Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions. Multitasks by documenting information while speaking with the consumer. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards. Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration. Regular, predictable, and reliable attendance is critical to success in this role. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans. Other duties as assigned by management. Essential Physical and Communication Requirements Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information. Ability to hear inbound calls and verbal instructions clearly in real-time. Ability to speak clearly and effectively to customers and team members on the telephone and in person. Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information. Competency Requirements Data Entry Accuracy – Good attention to detail and basic computer skills. Communication Skills – Clear communication with employees and customers. Background Check – Must be able to successfully pass a criminal background check. Education and/or Experience High School Diploma or GED required. Previous call center or customer assistance experience preferred. Computer Skills Good typing skills. Ability to navigate multiple computer screens and applications. ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

What Advanced Call Center Technologies employees say

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