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Call Listener Jobs in Louisiana (NOW HIRING)

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

Must possess a strong customer service focus, strong interpersonal and listening skills and the ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

Ochsner Health

HR Service Center Rep

New Orleans, LA

$15 - $19.25/hr

Must possess a strong customer service focus, strong interpersonal and listening skills and the ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

acttoday

Quality Agent- Shreveport, LA

Shreveport, LA · On-site

... listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call ...

New

acttoday

Quality Agent- Shreveport, LA

Shreveport, LA · On-site

... listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call ...

New

ACT

Quality Agent- Shreveport, LA

Shreveport, LA · On-site

... listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call ...

New

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure ... Good Oral and Written Skills, Listening, Phone Skills, Multi-tasking, Organization and Time ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Louisiana

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Louisiana?

For Call Listener jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Louisiana look for?

The top searched job categories for Call Listener jobs in Louisiana are:

What cities in Louisiana are hiring for Call Listener jobs?

Cities in Louisiana with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Louisiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Helpline Specialist - Overnight Position

Louisiana Association on Compulsive Gambling

Bossier City, LA • On-site

$15 - $16/hr

Other

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

OVERNIGHT SHIFTS AVAILABLE 

  • 10 PM - 6 AM 
  • 11 PM - 7 AM 
Please note: This position is not a remote role. All work must be performed onsite at our designated location(s). Remote work is not available for this position at this time.  Additionally, the required training is six (6) weeks during the day from 9 AM to 5 PM.  In order to work evening or overnight, you must complete the six (6) week training held during the day. 
Interested?  Apply at:  https://helpforgambling.apscareerportal.com/jobs/3266283
 
Job Summary: Provides critical support in answering calls, chats, and text messages for various helplines, including the 988 Lifeline, Substance Use, Problem Gambling, and Suicide Prevention services. This role involves engaging with individuals in crisis, conducting intake assessments, offering emotional support, and referring them to appropriate resources. The Helpline Specialist must maintain professionalism, accuracy in documentation, and follow all protocols while providing compassionate assistance to those in need.
  
Supervised by: Team Lead/Shift Supervisor
  
Training

Upon hiring, individuals will complete all required onboarding, crisis intervention, and behavioral health training prior to independently answering calls, chats, and texts. 
 
The first 6 weeks of employment is full time training Monday through Friday from 9 am to 5 pm. Candidates must be in attendance for all training dates during the initial 6 weeks. 
 
Job Description

The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.
 
As a Helpline Specialist, you will be the calm voice in the moments of fear, despair, loneliness, and crisis. You will connect with people experiencing suicidal thoughts, mental health challenges, substance use concerns, emotional distress, or overwhelming life circumstances. Through compassionate listening, you will help individuals find safety, hope, and a path forward.
 
This role is for individuals who can stay grounded when others are overwhelmed, listen without judgement, remain calm under pressure, and show up for others on their worst days.
 
This is not a job for someone who simply wants to answer phones and give resource information. 
 
Many successful Helpline Specialists are drawn to this work because of their own life experiences, recovery journeys experiences supporting loved ones, or personal commitment to helping others through difficult times. We value lived experience, emotional maturity, resilience and a genuine desire to make a difference. 
 
What you’ll do
 
·         Answer incoming crisis calls, texts, and chats from individuals experiencing emotional distress related to mental health, substance use, and problem gambling
·         Build rapid trust and connection through compassionate, nonjudgmental communication
·         Assess risk related to suicide, self-harm, mental health crises, substance use, and safety concerns
·         Use crisis intervention techniques to help individuals reduce immediate distress and identify next steps
·         Collaborate with emergency services, mobile crisis teams, and community resources when necessary
·         Provide appropriate resources and follow-up support 
·         Document interactions accurately and professionally
·         Participate in initial and ongoing training, coaching, and quality improvement activities
·         Support a culture of empathy, teamwork, accountability, and continuous learning
 
Minimum Qualifications
·         High school diploma or equivalent required
·         Experience in providing customer care
·         Ability to successfully complete crisis intervention training and certification requirements
·         Strong verbal and written communication skills- able to receive, process, and interpret both verbal and non-verbal information 
·         Ability to work independently while collaborating effectively with a team
·         Ability to maintain confidentiality and adhere to professional and ethical standards
·         Strong computer and documentation skills 
 
Preferred Qualifications
·         Experience in healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
·         Previous volunteer or helping profession experience
·         Higher education or certifications in behavioral health field 
If interested in this job, apply at :  https://helpforgambling.apscareerportal.com/jobs/3266283