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Call Centre Staff Jobs (NOW HIRING)

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

Maximus

Call Center Manager

Topeka, KS · On-site

Provide updates to staff regarding these policies and procedures. - Evaluate the need for training ... and objectives for the call center staff and complete daily and weekly reports. - Provide ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

Global Channel Management, Inc.

Call center

Webster, NY · On-site

$12/hr

... recruiting and staff augmentation. Our account managers and recruiters have over a decade of ... Qualifications Call Center Agent needs 1 year call center experience Call Center Agent requires ...

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Infographic showing various Call Centre Staff job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Call Center Lead

Stockton, CA • On-site

CENTRAL STATE CREDIT UNION
Commercial Banking • 51 - 200 employees
Learn more about CENTRAL STATE CREDIT UNIONexternal

$27 - $35.72/hr

Full-time

Posted 5 days ago

Job description

Description:

Position Title: Call Center Lead

Department: Operations

Reports to: E-Branch Manager

FLSA Classification: Non-exempt

Compensation Range:  $27.00 to $35.72 per hour 


Job Summary:

The Call Center Lead, alongside the E-Branch manager, is responsible for managing phone volume in the call center and ensures a timely response occurs to all member requests received over the phone and/or via email or received in the mail. They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed.


Supervisory Responsibilities:

  • Train new hires and identify training opportunities and serve as a role model, coach, mentor, and continuously motivate staff to achieve desired outcomes.
  • May be responsible for scheduling and discipline in accordance with company policy.
  • Coaching the team via call monitoring and observations.
  • Assist in staff evaluation for annual reviews with documented feedback.
  • Ensure the call center meets all compliance and regulatory BSA requirements.
  • Meeting the department sales goals in alignment with the Credit Union strategic plan.
  • Help develop individual development plans for the team to ensure growth within the department.
  • Network at Credit Union events to promote the brand.

Duties/Responsibilities:

  •  Manage the phone volume in the call center to ensure timely and professional response times are met.
  •  Performs assigned teller tasks associated with the processing of member transactions such as posting deposits, loan payments and check withdrawals.
  •  Responsible for following proper identification procedures, performs a variety of account transaction requests received by phone including, but not limited to, deposits, loan payments and transfers.
  •  Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
  •  Responsible for ensuring the staff is updated and knowledgeable of credit union policies, procedures, products, and business operations services.
  •  Responsible for maintaining accurate and legible record of all transactions.
  •  May be responsible for receiving and taking applications for loan products.
  •  Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  •  Performs other related duties as assigned.
Requirements:

Required Skills/Abilities:

  •  Proficient in all aspects of the Credit Union operations.
  •  Excellent verbal and written communication skills. 
  •  Excellent interpersonal and customer service skills.
  •  Excellent organizational skills and attention to detail.
  •  Excellent time management skills with a proven ability to meet deadlines.
  •  Ability to function well in a high-paced and at times stressful environment.
  • Other duties as assigned.

Education and Experience:

  •  High School Diploma.
  •  Minimum three to five years call center experience or equivalent required.
  •  Prior leadership experience is preferred.

Physical Requirements:

  •  Prolonged periods of sitting at a desk and working on a computer.
  •  May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing.
  •  May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.